i have stayed in the HJ hotel on a number of previous occasions, as have colleagues of mine. Previous experiences were not bad but I stopped over in the HJ hotel enroute from the UK. It started off badly when there was no record of my hotel booking (I ad to trawl through emails to find the online booking confirmation). I then showed my Qatar ID - which they reception refused to accept as valid ID. I find this very strange as all other organisations in the Middle East appear to accept this form of ID for everything ... From obtaining mobile phone SIMs, banking and money transfers! Eventually, after finding my passport, they check me in and I go to my room. The shower was like a leaking pipe at best .... A small trickle of water. Then the final straw - my girlfriend arrives (yes girlfriend) only to be told she can't come up to see me because she has no valid ID on her. I was informed that there was an 'incident' at the hotel bars and all women without valid ID were stopped going into the bars. I complained to the reception and was constantly fobbed off and told there was nothing they could do. At this point I was annoyed and demanded a refund .... But they refused. I was then put through to management via the phone ... But this obviously wasn't management with any jurisdiction. Again I was told there was nothing they could do. In the end, having spent approximately one hour in the hotel, I just walked out and checked into another hotel. Overall, an experience I don't want to witness again. Absolutely disgraceful customer service. Don't go there.
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- Also Known As:
- Howard Johnson Abu Dhabi
- Abu Dhabi Howard Johnson