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“Excellent Hotel” 5 of 5 stars
Review of InterContinental Abu Dhabi

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InterContinental Abu Dhabi
5.0 of 5 Hotel   |   King Abdullah Bin Abdul Aziz Al Saud Street | Al Bateen area, Abu Dhabi 4171, United Arab Emirates   |  
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Ranked #28 of 116 Hotels in Abu Dhabi
Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed November 13, 2013

The Intercontinental is an excellent hotel. The staff were extremely friendly and efficient and seemed genuinely interested in ensuring that we had everything we needed and were enjoying our stay. The concierge staff were very knowledgable about the area, where to go to buy a particular item and how to get there.

The hotel is large but well kept and extremely clean. We stayed in a Club Intercontinental room, which although more expensive, was worth the extra money as breakfast, snacks all day, afternoon tea, and 2 hours of drinks with a large variety of hors d'oevres were included in the price. We ate in 2 of the hotel restaurants and although a little more expensive than outside, the food was excellent as was the service and the menus.
Although not in the centre of the city, it is very easy and cheap to take a taxi anywhere and there is plenty to see and do in the immediate area. The hotel also runs a complimentary shuttle bus to the local shopping malls. If you want to stay in the hotel it has it's own beach area and pool where there are always plenty of sunbeds.
All in all a very good place to stay and I would recommend it to anyone.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, November 15, 2013
Dear 321uktraveller3

Thank you for taking the time to write your review. The team and myself would like to thank you for your kind words and for giving us the chance to welcome you at InterContinental Abu Dhabi. It is our aim always to provide all our guest with a memorable experience.

I thank you once again and look forward to welcoming you back.

Best regards
Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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738 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Kempten, Germany
1 review
5 of 5 stars Reviewed November 10, 2013

We stayed in the Intercontinental 14 days and had a great and wonderful stay there.

The rooms were clean and the staff was perfect and friendly (special thank to RAOUF who organized our trips, CESAR, SHOAIB and UZAÍR - the fantastic restaurant staff, who supported us everytime!!) We had a lot of fun with all them !!

Many thanks also to our room-keeper who brought to us water bottles several times a day and who was helpful in any case of request (Samundra) !!!

We felt very well provided in any case and question. All requests were handeled seriously and immediately !

We are shure, it will not be our last stay in the UAE !!! We can absolutely recommend this hotel.

The beach area is still a building side, but we think if everything is done, it will be a relaxing area..,) !!

We stayed there during the summer months, so the temperatures are often between 45 and 50 degrees. But all rooms in the hotel and the public buldings are air conditioned !

You can also find our detailed (German) estimation at HOLIDAYCHECK.de

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, November 11, 2013
Dear Guest

I would like to start by thank you for taking the time to write you review. I am delighted that you have enjoyed your stay with us. It is our aim to offer our guests an experience that they would always remember.

I have shared your comments with Rouf, Cesar, Shoaib, Uzair and Samandar and they all thank you for your kind words and look forward to welcoming you back soon.

Thank you once again and It would be my pleasure to welcoming you back as well.

Best regards
Dieter Franke
General Manager
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Barnsley
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 6, 2013

This was our first time in Abu Dhabi. We were expecting long and peaceful days in the sun. No, we got builders constructing a new pool and leisure facility on the hotel beach! Don't get me wrong this is a good hotel,not fantastic compared to the other hotels near buy. But good. The food is fantastic we didn't have a bad meal.The staff are amazing everyone of them. Another issue was on a wednesday and Thursday nights the hotel bars and restaurants were very very very busy as Wednesday is ladies night and Thursday is UAE (our Friday) so it is full of ex pats filling there boots as there are no pubs in the UAE. We had to sit on the floor outside on these nights to have a drink! The hotel should limit the number of extra people they let in on these nights. Don't forget this is 5 star in the UAE. Have you ever had to sit on the floor in a 5 star hotel to have after dinner drinks? When you have just paid £100 per head for your dinner? Last point our room was an ajoining room via a door in the wall. The first 2 nights we had someone next door that was up all night talking and shouting. We put up with it until 5am then we called reception who sent security around straight away and sorted it. The next day we had an Americian pilot next door( we new this as we could hear every word he said ). He Skyped his wife at 1 am and again at 5 am every night . The Walls / doors are not sound proof in this hotel so take ear plugs.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, November 10, 2013
Dear Guest

Thank you very much for taking the time to write your review and to share your experience with us. Please accept my sincere apologies for the inconvenience you had to face during your last stay with us. I have shared your comments regarding the disturbance with the team and we will do our utmost to make sure this disturbance is minimized in the future.

I am delighted that you have enjoyed our food and beverage facilities. The beach project is coming to an end and we should have it ready in early Q1 2014.

I apologise once again and hope you will give us the pleasure of welcoming you back again soon.

Best regards
Dieter Franke
General Manager
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Brentwood, United Kingdom
Top Contributor
96 reviews 96 reviews
25 hotel reviews
Reviews in 41 cities Reviews in 41 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 2, 2013

We've just returned to London from another great holiday at the Intercontinental Abu Dhabi. As it's one of the original hotels it's facade isn't the most glitzy but don't let that put you off- inside its 5 star all the way.....the lobby and bar area are wonderful, the front desk staff welcoming,friendly and efficient and nothing was too much trouble for the concierge. The restaurants at the hotel are varied and quite rightly highly rated by the trip adviser community, both the food and the service being faultless during our visit.
The pool area and attendants provide for a chilled out time and when the refurbishment of the beach area is completed undoubtedly it will be the best facility in the state. If you can you must book a room that qualifies for the lounge on the 18th floor - it's such a serene atmosphere with the best staff I have ever experienced, thank you to all of them ! I hope IHG are proud of their team as they are first class, but I must mention Karam Almordaa who epitomises excellence in hospitality and is clearly a gifted businessman with a great career ahead of him ! Well done everyone, a great holiday which we commend to all.

Room Tip: Spoil yourself and get a sea view room which qualifies for the 18th floor lounge
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, November 3, 2013
Dear tjmutch

Thank you for taking the time to write your review. I am thrilled to learn that you had a memorable stay with us. I have shared your comments with the team and we all thank you for kind words and for giving us the chance to offer you a comfortable and enjoyable stay.

As you mentioned once our Bayshore project is finalized, this will be an attractive destination to families and leisure travellers.

I thank you once again and look forward to welcoming you back.

Best regards
Dieter Franke
General Manager
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Silverstone, United Kingdom
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 31, 2013

This is our second time to the Intercontinental this year and once again the staff are what makes this place great. We did find the service at some of the restaurants had slipped a little since May and the pool area is looking a little tired and in need of some attention, but the staff here will blow you away with their help, consideration and a general desire to make you stay as good as they can.
For us, special thanks once again to Dilan Fernando, Rafeal Pinto and Lamia Bahhar who was brilliant after my wife had a slight accident, also to Frances from the Fishmarket who is so knowledgeable about the food and a great guy personally.
We tried a few more of the seven restaurants on this visit and were pleasantly surprised by the Belgian Cafe, with it's wonderful selection of beers, but we still rate the Fishmarket as one of the best and most interesting restaurants we have ever been to antwhere.
This is still the best location for a city hotel with great views and overlooking the marina.
We would thoroughly reccommend anyone to try it out.

Room Tip: Rooms facing the sea also overlook the pool and the marina, both of which are best viewed from the 9...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, November 1, 2013
Dear Roger W
The team and I would like to thank you for taking the time to write your review and for your kind words. I am delighted to hear that you and your wife enjoyed your stay and found our restaurants interesting.
Our new beach project is taking shape and is at the final stages before we open it for full operation. We are excited and expect to have it ready to welcome our guests early 2014. I look forward to welcoming you back soon when you can enjoy these new Bayshore facilities.

Best regards
Dieter Franke
General Manager
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Atlanta, Georgia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 30, 2013

This is a solid choice if you are going to be in AD for just a short while. Good food choices and a great pool. Fitness center is definitely top of the line and worth using if you're into that sort of thing while you travel. Great reception and concierge who I found very helpful. I think the cost is definitely on the higher end so that is something to keep in mind - especially the food. Internet was costly as well so that's something they could improve given the brand status.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, November 1, 2013
Dear MarkButt
Thank you for taking the time to write your review on TripAdvisor and sharing your experience. The reviews we receive from all our guest are very valuable as they give us a true in-site on the service we are providing. I wish to thank you for your kind words regarding our team and look forward to welcoming you back.

Best regards
Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed October 29, 2013

I like the intercontinental hotel chain everywhere but here i am shocked with the brkfast buffet doesn't reach the levels for a 5 star hotel :quality ,varaiety ,freshness, my advise to have a makeover! Selections resturant bad experience i've stayed in intercontinental festival city dubai , you can't tell that the both has the same name ! High standars there while here in abu dhabi are the lowest :( again,this is about the breakfast buffet ,but the staff were helpful . rooms clean & has a nice marina & seaview , i like the lobby as well & the piano lounge

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, November 6, 2013
Dear Guest

Thank you for taking the time to write your review. I am sorry to hear that the Selections breakfast has disappointed you. I have shared your comments with our Executive Chef who will do his best to make sure that the breakfast experience we offer is the best. Your kind words related to the the rooms and front office is very much appreciated.

The whole team is hopping to welcome you again soon in the near future.

Once again, I thank you and

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Abu Dhabi

Address: King Abdullah Bin Abdul Aziz Al Saud Street | Al Bateen area, Abu Dhabi 4171, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Abu Dhabi
#15 On the Beach Hotel in Abu Dhabi
#15 Spa Hotel in Abu Dhabi
#23 Business Hotel in Abu Dhabi
#25 Family Hotel in Abu Dhabi
#26 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Abu Dhabi 5*
Official Description (provided by the hotel):
InterContinental Abu Dhabi is perfectly situated on the beach and less than 10 minutes from bustling downtown and the Abu Dhabi International Exhibition Centre. Heritage Village, the Cultural Foundation and Lulu Island are also close by. For a unique shopping experience, the Gold Souk (market) is a must while the Marina and Abu Dhabi Malls offer more contemporary alternatives. The hotel concierge can arrange a 4x4 desert safari for those looking for adventure."We are currently working on a beach re-development scheduled to start during the second week of April 2012 and due to be finalized by the third quarter of 2013 .Our exciting new project will enhance the facilities in our hotel by uplifting our outdoor areas. We will take every effort to minimize the disruption to our guests who will continue to have full access to the beach and can enjoy a dip in the sea. Guests can also continue to enjoy our outdoor pool located in our main block." ... more   less 
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Also Known As:
Intercontinental Abu Dhabi Hotel Abu Dhabi
Abu Dhabi Intercontinental

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