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“Best if renovated” 4 of 5 stars
Review of InterContinental Abu Dhabi

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InterContinental Abu Dhabi
5.0 of 5 Hotel   |   King Abdullah Bin Abdul Aziz Al Saud Street | Al Bateen area, Abu Dhabi 4171, United Arab Emirates   |  
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Ranked #27 of 120 Hotels in Abu Dhabi
Certificate of Excellence 2014
Doha, Qatar
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
“Best if renovated”
4 of 5 stars Reviewed December 24, 2012 via mobile

This hotel is really an intercontinental style hotel, big lobby, perfect piano lounge cafeteria ,amazing out door dining experiences with multiple choices of food and drinks ( Belgian cafe,fish market, marina restaurant and pool bars ).
Location is good, uphill, 10 minuets drive from city centre and nearest shopping malls, any way the metered taxis are at hand at the gate plus hotel limos.
Breakfast is excellent quality and presentation.
All staff are friendly, helpful with smiley faces and eager to satisfy you.
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Why?
The room furniture is old
The shuttle only for 2 shopping malls, not for city tour or landmarks ( e.g.Khalifa mosque or even airport )
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Tip... City view rooms have some access to sea view and cheaper ..
If coming back will stay there again.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, December 31, 2012
Dear Guest
Thank you for your kind review commenting on your recent stay with us.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I appreciate the candid feedback we receive and welcome any opportunity to improve.

Your comments will be shared with the team and we all look forward to welcoming you back again to the InterContinental Abu Dhabi. Wishing you a Happy New Year.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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968 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Gillingham, United Kingdom
Top Contributor
137 reviews 137 reviews
86 hotel reviews
Reviews in 78 cities Reviews in 78 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed December 19, 2012 via mobile

I am a fan of the Intercon brand and choose to stay here as I had been to the hotel before but never stayed. I elected to go for the Club room so as to utilise the Club floor. The club room was big enough and the bed was very comfortable, one let down was the lack of iron and iron board in the room. I ate breakfast and took coffee in the club lounge, staff there very helpful and the lounge offers some good views of the city. The club lounge was very handy for the numerous meetings I had with clients, it offers somewhere quiet and private to discuss business in a neutral environment. My timetable meant that I did not have time to try any of the bars or restaurants in the hotel, the room service food I had was of a good standard, I also found all staff to be polite and helpful. For my next trip to Abu Dhabi I will be back at the Intercon for sure.

Stayed December 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, December 31, 2012
Dear Guest,
I delighted to hear that you are a fan of the InterContinental Brand and greatly appreciate you taking the time to write a review reflecting on you last stay with us.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us as it helps us to discover shortfalls and rectify them.

I look forward to welcoming you back soon to the InterContinental Abu Dhabi and wish you a happy new year.
Dieter Franke
General Manager
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Horsham, United Kingdom
Top Contributor
136 reviews 136 reviews
56 hotel reviews
Reviews in 74 cities Reviews in 74 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed December 16, 2012

We stayed in the Abu Dhabi Intercontinental hotel in Dec 2012. Like other people who left a review here, I have to agree about the hotel decor. It feels a little dated and not to a cool-modern standard, but it didn't take away from the 5*experience. The room is kept perfectly clean, the lobby and pool area are beautiful, the staff polite, helpful and attentive, and there is a great choice of restaurants - of which we loved the Yacht Club Japanese restaurant. We'd definitely recommend it and would return to stay anytime.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, December 17, 2012
Dear Guest

Thank you for your kind comments and for taking the time to write your review and share your feedback with us. Your feedback was shared with the team of the hotel. We are committed to offer all our guests a great experience and best quality service.

I thank you once again and look forward to welcoming you again soon at InterContinental Abu Dhabi.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DxB
Top Contributor
175 reviews 175 reviews
54 hotel reviews
Reviews in 46 cities Reviews in 46 cities
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed December 12, 2012

Stayed at this hotel for one night on business. True, it's an old establishment but I found it to be beautiful and full of character. Older places in the UAE interest me as they are the exception and not the norm. I had a club room which wasn't very big, however, it was elegant and well appointed (most comfortable bed!).The room overlooked the water and the strip of high rise buildings across. To the left, I had a partial view of Emirates Palace. That said, you probably want to avoid rooms on the 17th floor that are directly below the Club Lounge, because you could hear people walking all afternoon and evening, and from 6 am onwards as they get the place ready for breakfast.
The lobby is charming and was quite busy when I was there. There was a massive gingerbread house in the lobby along with other holiday decorations, very charming. The place seems popular as you see restaurants and cafes packed with diners. I would also like to mention that staff were very helpful and friendly. I didn't experience any of the restaurants except for the breakfast at the club lounge which was just ok. Overall, I really liked this older hotel in this very glitzy beaufitufl country and would certainly recommend it.

Room Tip: Avoid rooms on 17th floor that are directly below the club lounge.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, December 16, 2012
Dear Guest
Thank you for your kind review. Myself and the whole team of InterContinental Abu Dhabi have taken note of your very constructive feedback.
I thank you once again and look forward to welcoming you back to InterContinental Abu Dhabi.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 11, 2012

There is plenty of choice if you want to stay at a 5 Star Hotel in Ab Dhabi. The InterConti will come into its own when the new Beach complex is completed next year but until then you can find better 5 star choices! The new Beach complex was expected to finish early January but it looks like it will be several months late. In the meantime, there is some noise from the building but the Restaurants are of a high standard and the pool at Floor 3 level of the Hotel is unaffected by the building works.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, December 16, 2012
Dear Guest
Thank you very much for your kind feedback. As you mentioned, our beach development will florish into an amazing beach facilities. The project is expected to be ready by end of quarter 2 of 2013.
I look forward to welcoming you to the InterContinental Abu Dhabi in the near future, when my team and I will do our utmost to make your stay as comfortable as possible.

Best regards
Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
switzerland
Top Contributor
61 reviews 61 reviews
48 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed December 11, 2012

After a 5 night stay at this hotel, I can only recommend the looking elsewhere, the rooms are very poor in decor and quality, time to knock the place down and start again, this might of been one of the first ones to be built in the area in the 70`s but it time to knock it down and build a new one, the refurbishment of the beach and pool areas may look nice when finished, the rooms need to be refurbished, you cannot open the room windows, not just because of health and safety but also from all the bird dropping all along the window sills, the looks on peoples faces around the pools, is more like "why did I book a room at this place?"

knock it down and start again!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, December 17, 2012
Dear Guest,

Thank you for taking the time to write your review and giving us your feed back. InterContinental Abu Dhabi has gone through a major renovation development in 2006, and since then we are continuously working on restorations within the hotel. I thank you once again and apologise for any inconvenience caused.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 9, 2012 via mobile

Forget rennovation of the hotel.. Start training your staff how to be polite and handle guests requests and complaints.
We checked in the hotel based on the reputation of ic everywhere not thinking that we will be faced with an ignorant staff member who calls himself the manager of the yacht club and who could do nothing but to spoile my family vacation
We came down from our rooms after a long trip to yas island where we did not find a nice place to spend the evening so headed back to the hotel to found people going somewhere in the in the hotel so we asked and we were directed to yacht club
We approached the door and were not greeted or welcomed and were treated like street bums
The Filipino host rudly asked for civil Ids and I mentioned that we are in-house so he just gave the yellow smile and asked us to present keys then all of sudden an Egyptian man interfered in the conversation presenting himself the manager or should I say the (king) in a very rude manner asked to step back and not come unless with Ids
I went back to my room to bring Ids and brought down the key as it was withthe maid who was baby sitting for us. We came down another person was there and opened the strap for us . So it was not bad club. Next day we came down to the yacht night club. We r asked for id's again so I did show my room key and I'd. But my wife forgot it the I'd in her room. So the fillipino wanted to open the strap all of sudden that egyption man again interfered and he sad to my wife in ver rood way. We made an exception for you yesterday so today u will not enter the club. So I couldn't hold myself and I told what's ur problem? Can u ask us in polite way or at least explain why do we need to present I'd.? So he answered me back by saying do u think with ur tone of voice I ll let u enter my place. So then the fight happen I called him names and he called me back by saying bad words. So we left the place and we went direct to Duty Manager we made a complain. So duty manager said he ll solve but unfortunately he came back by saying that the manager Indian of the night club can't go over egyption rood man security in charge. So this was schoking . Which 5 star service is this? What kind of staff do they have? So me and my wife were angry and shocked by this behavior. And our night was totally ruined. We were treated as if were a garbage. Well totally zero service. And a disaster ecpirience. No way we r gonna go back to Abu dhabi ever. U need one bad experience to hate the place forever .

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, December 18, 2012
Dear Guest

Thank you for taking the time to write your review and giving us your feedback. Your comments have been shared and reviewd.

Thank you once again and have a wonderful festive season.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Abu Dhabi

Address: King Abdullah Bin Abdul Aziz Al Saud Street | Al Bateen area, Abu Dhabi 4171, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Abu Dhabi
#13 Romantic Hotel in Abu Dhabi
#25 Family Hotel in Abu Dhabi
#25 Business Hotel in Abu Dhabi
#26 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Abu Dhabi 5*
Number of rooms: 390
Official Description (provided by the hotel):
InterContinental Abu Dhabi is perfectly situated on the beach and less than 10 minutes from bustling downtown and the Abu Dhabi International Exhibition Centre. Heritage Village, the Cultural Foundation and Lulu Island are also close by. For a unique shopping experience, the Gold Souk (market) is a must while the Marina and Abu Dhabi Malls offer more contemporary alternatives. The hotel concierge can arrange a 4x4 desert safari for those looking for adventure. Our Bayshore Beach Club offers the beast recreiation facilities, 300 meters white sandy beach, an adult pool with a wish up bar, a children's splash pool with a slide and a shaded children's pool. The Bayshore Beach area also includes a beach bar and a restaurant offering delicoius snacks and drinks. Guests can also continue to enjoy our outdoor pool located on the 3rd floor of the main hotel building. ... more   less 
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Also Known As:
Intercontinental Abu Dhabi Hotel Abu Dhabi
Abu Dhabi Intercontinental

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