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“Great team, famous service, feel like you are in family companion.” 5 of 5 stars
Review of Crowne Plaza Hotel Abu Dhabi

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Crowne Plaza Hotel Abu Dhabi
5.0 of 5 Hotel   |   Hamdan Street, Abu Dhabi, United Arab Emirates   |  
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Ranked #7 of 117 Hotels in Abu Dhabi
Abu Dhabi, United Arab Emirates
2 reviews
12 helpful votes 12 helpful votes
“Great team, famous service, feel like you are in family companion.”
5 of 5 stars Reviewed March 23, 2014

I really have a great time everytime I go to Crowne Plaza in Abu Dhabi. All Crowne Plaza workers make one of the best team I have ever seen. They make you feel like in a family. At all levels: Bell Boys, Counter, Restaurant and Bar personnel, Managers, all, all of them. It is hard to choose which of the various restaurant and bars offers you the best service. Level Lounge now, for instance, is even much much better than before. New environment, great manager ( Cristina is EXCELENTE Host and a hard worker). Lucas and Giuseppe at Cho Gao and Spaccanapoli are unique. Sport bar, HEROES, maybe with the best band in town is another excelent place to enjoy great moments.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Front Office Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 24, 2014
Dear "WIMANRO",

We are very touched to hear you describe our colleagues as your own family. Cristina, Luca and Giuseppe are delighted to hear your compliments to their service. It is great to know that you like the new look and design of our roof-top bar, the "Level Lounge".

Thank you for taking the time to share your valuable feedback with us and we hope to welcome you back to your home and family at Crowne Plaza Abu Dhabi soon.

Kindest regards,
Mohamed El Sayed
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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499 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Naples, Italy
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 21, 2014

Good location and price advantageous. At Level Lounge I had a very good Long Island and the refurbishment is done with very good taste. It's a cozy place to come with friends. The staff is looking to take care of their guests.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Front Office Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 23, 2014
Dear "Dea_19980",

Thank you for taking the time to post your short lovely review of our hotel. We are delighted to hear that you found the Crowne Plaza to be of good value and location. It is great to know that you like our newly renovated Level Lounge bar at the roof top.

We look forward to your return for more delicious Long Islands at the Level Lounge.

Kind regards,
Mohamed El Sayed
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 17, 2014

Hotel is located at heart of abu dhabi, that is hamdan street. Corniche Beach is at a distance of 500m at maximum. Hotel has very good services. It also has a good sports bar in basement, which is heaven for any sports lover. Overall it is a great place to be in.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Front Office Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 18, 2014
Dear "Chelsea1411",

Thank you very much for taking the time to post this short and sweet review. We are delighted to hear that you have enjoyed our Heroes sports bar.

We do look forward to your return to Crowne Plaza Abu Dhabi.

Kind regards,
Mohamed El Sayed
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 16, 2014

Great hotel in a fantastic location but the staff make it. Such attention to detail and absolutely nothing was too much trouble, from the reception desk to the concierge, from the breakfast staff to those in the fitness centre...each and everyone had a friendly smile and a "can do" attitude that is hard to come by.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Front Office Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 17, 2014
Dear "nige2760",

It is very humbling to read your review and to know that we have managed to help make your stay a success. Our staff are the hotel's most valuable asset and it is great to see your comments confirming this. Your compliments to the reception, concierge, Garden and fitness colleagues are much appreciated and will be shared with them.

Thank you for taking the time to post this lovely review and we hope to have you back at the Crowne Plaza in the near future.

Kind regards,
Mohamed El Sayed
Front Office Manager
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Arlington, Virginia, United States
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 7, 2014

went with friends for birthday get away. We had no problem checking in at 11 a.m. after a 12 hrs flight, they even upgraded us to a suite!. Rhassiane at the front desk surprised me by having a beautiful cake and card signed by the staff in my room when we came back from dinner. Hotel is centrally located right on major bus routes. The city is growing by leaps and bounds. plan on returning in a yr or 2 and will stay at this same hotel.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Front Office Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 11, 2014
Dear "Linda G",

We are delighted to hear your comments about your last stay at the Crowne Plaza. Rhassianne is very thankful to your kind compliments and is glad that you have enjoyed the cake and the upgrade.

At the Crowne Plaza Abu Dhabi, you will always be treated as family. We are already looking forward to welcoming you back on your next visit.

Kind regards,
Mohamed El Sayed
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salmiyah, Kuwait
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 28, 2014

Some friends recommended 'The Gardens' restaurant & so we went with them.. We found that the food is great & tasty, good variaty, service is amazing, friendly staff, especially with kids and the place is clean. You should also try the Mojhito cocktails, they are great :) place is very much recommended.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Front Office Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 2, 2014
Dear "Monzico",

We are thrilled to hear that you have had a lovely experience at our Garden Restaurant. The entire team at the Garden is delighted to read your comments about their service and friendliness.

Thank you kindly for the time take to write this review and the Garden team is looking forward to welcoming you again to their restaurant for more tasty food and delicious Mojitos!

Kind regards,
Mohamed El Sayed
Front Office Manager
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Dubai, United Arab Emirates
2 reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 24, 2014

We were booked in for 2 nights for the weekend of the Rolling Stones show. Went to the Club Lounge for a cup of tea, the receptionist chatted to us for a minute or two and then offered us a room upgrade which was totally unexpected and she was totally committed to her guests very nice lady, she simply wanted our stay to be amazing and it was, Manuel the Concierge lovely lovely guy so dedicated and helpful , thanks for making our so enjoyable.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Front Office Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, February 25, 2014
Dear "Jackie S",

We are delighted to hear that you have had a fantastic stay while attending the Rolling Stones concert in Yas Island. Nan (the lady from Club Lounge) and Manuel were very happy to ready your nice compliments and recognition to their service.

We do look forward to welcoming you back on your next visit to Abu Dhabi.

Kind regards,
Mohamed El Sayed
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Abu Dhabi

Address: Hamdan Street, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Abu Dhabi
#5 Best Value Hotel in Abu Dhabi
#6 Luxury Hotel in Abu Dhabi
#10 Business Hotel in Abu Dhabi
#13 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Abu Dhabi 5*
Number of rooms: 236
Official Description (provided by the hotel):
Crowne Plaza Abu Dhabi is an upscale hotel conveniently located in the city centre, just minutes away from the Corniche, main shopping districts and key business locations. The hotel provides friendly personalised service and a range of facilities from wifi access, Health and Spa facilities. For holiday makers, the hotel offers competitive prices & facilities. The 18 metre long roof top pool offers skyline views & an opportunity to exercise or relax.The hotel boasts and excellent array of Restaurants, Bars and LoungesHeroes, Abu DHabi's best Sportsbar in the basement; Cho Gao, Award-winning non smoking SE Asian Restaurant - Bar and Lounge, ground floor; Spaccanapoli, Abu Dhabi's favourite Italian with the famous one metre Pizza on the Mezzanine floor; Cappuccino's, the Cafe on the 1st floor offering Snacks and pastries;The Garden, the international Buffet Restaurant on the 9th floor;Vincent's Cigar lounge on the 9th floor;Level Lounge Chill out Bar by the pool on the RooftopBanquet and Meeting space is available for up to 400 Persons. ... more   less 
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Also Known As:
Abu Dhabi Crowne Plaza

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