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“Outstanding Service!!” 5 of 5 stars
Review of Crowne Plaza Hotel Abu Dhabi

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Crowne Plaza Hotel Abu Dhabi
5.0 of 5 Hotel   |   Hamdan Street, Abu Dhabi, United Arab Emirates   |  
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Ranked #10 of 118 Hotels in Abu Dhabi
australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Outstanding Service!!”
5 of 5 stars Reviewed September 20, 2013 via mobile

Currently staying at the crown plaza! We are a party of six!
1. Service personal and extremely polite and friendly
2. Breakfast was great! Also had lunch and Dinner and that too was great!
3. Services- pool very good, business centre with all you need!
4. Internet wi fi through out and fast
5. Location- in the heart of the city

Thoroughly enjoyed my stay!! Service with a smile from the manager down!!

Thank you Crown Plaza Abu Dhabi!!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, October 3, 2013
Thank you girls4Australia!!!,

We are happy to have you, delightful people, as guests and knowing that your stay was a great experience really made our job worthwhile.

Allow us to make your next visit to Abu Dhabi even bigger than the last by hosting you again and catering your every need.

Kind Regards,
Ivor E. Prestwood
General Manager, Crowne Plaza Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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508 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • English first
  • French first
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English first
Abu Dhabi, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

I stayed here for one week on a business trip and thoroughly enjoyed my stay here. This place is very neat, very well maintained and it is in the heart of the city. They have a very good bar with live karaoke every night.

This has easy access to every place within the city limits.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, October 3, 2013
Dear bharat-ta,

Thank you very much for sharing your experience and we are delighted to know that it was satisfactory.

We do hope to welcome you again in the future and do let us know should there be anything at all that we can do to make your stay even more enjoyable than the last.

Kind Regards,
Ivor E. Prestwood
General Manager, Crowne Plaza Abu Dhabi
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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

Stayed here for 1 month and have to say it was a great spot. Service was excellent and everyone was really attentive.

It also has 2 great restaurants called cho gao and spaccanopoli which are must tries. We live in Abu Dhabi now and we regularly attend these restaurants.

Level lounge on the roof is also a great venue in this hotel and we would regurlalry have a few drinks and shisha here.

Breakfast buffet was good, not the best but good nonetheless. The waitresses were really nice in there and always had a smile on their face

I would highly recommend staying here

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, September 5, 2013
Dear vman77,

It is so great to hear that you are now residing in Abu Dhabi and faithfully allowing us to cater to you through our restaurants.
Thank you very much for your kind recommendation and hope to see you more and more in here.

Kind Regards,
Ivor E. Prestwood
General Manager, Crowne Plaza Abu Dhabi
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Doha, Qatar
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 2, 2013

This is the best and most amazing hotel I have ever been to.
I have stayed there twice with my big family and felt at home. My kids are in love with this hotel and its amazing helpful and friendly staff. They insisted on me to go there on the second occasion. Whats-more, they say that if they have to go to Abu Dhabi just to stay in the hotel, it would be worthwhile!

I spent 4 days last year and two days this year with amazing offers.
I reserved two spacious rooms with sofa beds to fit a family of 7 (5 kids, 3 of them under 7 yrs).
The Breakfast Open Buffet is the best I have ever seen and I have been to so many luxury hotels in many cities (Hilton, Sheraton, Intercontinental...), but during my entire life, I have not seen anything close to this marvelous second home.

Last year, one of the breakfast staff dedicated sometime to help my wife with our kids. She even helped feeding the kids and choosing food for them. Never seen this before!

On the second visit, they were as helpful and there was a great offer for lunch there, so we practically ate on both days at the Crowne Plaza. Lunch for six only cost me around 70 US$!
When we checked-in, they invited me and my wife for drinks in their mezzanine lounge.
These offers come with IHG membership.
But they would easily make a membership at your arrival for you to benefit from the great offers. As I said, amazing staff!

Rooms are very clean, bathrooms as well, all spacious with plenty of accessories.
Great AC and nice large panoramic windows to look out from at Abu Dhabi.

Car parking is free and hotel staff take your car and park it for you and then bring it back whenever you need it. I did this repeatedly and had no complains or bad faces. Amazing well educated and trained staff...!

It has many elevators, you rarely have to wait in queue unless you are looking for the glass lift like my kids insist on riding.

I would highly recommend this great hotel and would certainly not think twice before going back and reserving in it again.

Thank you so much Crowne Plaza Abu Dhabi staff and management for such an amazing experience unmatched anywhere else on the planet (at least for me).

Room Tip: You can easily have 2 adults and 2 small kids in one room in this hotel. No one will complain and br...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, September 5, 2013
Dear ISMAEL-DOHA,

Wow Wow Wow… Thank you very much for reciprocating our love to your family.
We are very happy that we have provided a home in Abu Dhabi, and not just a hotel room, for you and family.
We do encourage for our guests to enroll and enjoy InterContinental Hotels Group Rewards Club which will benefit them wherever they travel and stay with our hotel brands.
Many many thanks for your generous words and recommendation to the world, and strongly suggest for you to find us on FaceBook as well for more interesting news and offers.
We are very much looking forward to taking care of your family again in the near future.

Kind Regards,
Ivor E. Prestwood
General Manager, Crowne Plaza Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 26, 2013

I only stayed at Crowne Plaza Abu Dhabi for one night but thought it was a great hotel. Internet worked very well which is a must for a business traveler -- very frustrating when you cannot check work email from your room! Greatly enjoyed the dinner at the Asian restaurant downstairs, a nice modern place with friendly service and tasty food. The pool area on the roof was good for a glass of wine with my colleagues, though would be better during non-summer months when the heat cools off. Room was comfortable and service from the hotel staff was excellent. Seemed like a central location as well. Rate was very affordable though perhaps only during the summer months. Would definitely stay at the Crowne Plaza again if I return to Abu Dhabi.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, September 5, 2013
Dear jrh825,

Thank you very much for staying with us and providing time to share your experience on TripAdvisor.

We do hope that you will stay longer than one night the next time you are in Abu Dhabi and experience the city to the max.

We understand that CONNECTION is an important thing that we all cannot live without, especially when you are on business trip, therefore since April we provided free internet service for all of our guests covering all areas of the hotel.

Level Lounge and pool deck would definitely be cooler in the winter months and our rate would still be as competitive as in the summer.

With that note, we do hope to welcome you and family, friends or business colleagues very soon.

Kind Regards,
Ivor E. Prestwood
General Manager, Crowne Plaza Abu Dhabi
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dubai
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 20, 2013

I was there for Business purposes, stayed 3 nights, got upgraded upon check-in from a standard to a deluxe room so was very happy,

The room is spacious and Quiet, wood finishing, TV selection was a bit limited but it didn't bother me much, very helpful staff, Room Service was very good, Food in the Italian Restaurant was Very Good, Breakfast buffet was good [nothing wow], Yummy room service Food selection [the baked cheese cake was exceptional, lasagna and Chicken nuggets/Fries were very Good].

All in all it was a very good stay, would definitely go there again!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, August 25, 2013
Dear Dima M,

I am very pleased to hear that you enjoyed your upgraded stay in our deluxe room and I am sure that you will notice the difference in TV channel selection on your next visit.

We are glad that you enjoyed our Food & Beverage services and highly recommend you to experience Cho Gao, our Asian Restaurant, when you will be back again.

Thank you for your recommendation to other travelers and we look forward to welcoming you back in the near future.

Kind Regards,
Ivor E. Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 15, 2013 via mobile

We went for dinner at Chao Gao with the 4 of us. We started of with some dim sums, wasabi shrimps and tempura. The appetizers were very good especially the wassabi shrimps.

For main we had a red curry, the kung pao chicken, the peking duck and and a Vietnamese course (forgot the name). What I really liked whas that all dishes tasted very authentic. All 4 were so good that i just could not stop eating. I never ate this much.

The food was amazing (obviously) the staff was very friendly and helpfull. The decor of the restaurant very nice and spacious. Overall it was a perfect dinner.

Definately a need to go while in Abu Dhabi!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, September 5, 2013
Dear Maarten B,

Thank you very much for visiting Cho Gao while you were in Abu Dhabi.

We take it from your comment that this is your first time in the restaurant, and yet you tried most of our Cho Gao’s specialties.

Please do come by and try Cho Gao’s Friday brunch the next time you are in town.

Kind Regards,
Ivor E. Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Abu Dhabi

Address: Hamdan Street, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Abu Dhabi
#8 Best Value Hotel in Abu Dhabi
#9 Luxury Hotel in Abu Dhabi
#12 Romantic Hotel in Abu Dhabi
#12 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Abu Dhabi 5*
Number of rooms: 236
Official Description (provided by the hotel):
Crowne Plaza Abu Dhabi is an upscale hotel conveniently located in the city centre, just minutes away from the Corniche, main shopping districts and key business locations. The hotel provides friendly personalised service and a range of facilities from wifi access, Health and Spa facilities. For holiday makers, the hotel offers competitive prices & facilities. The 18 metre long roof top pool offers skyline views & an opportunity to exercise or relax.The hotel boasts and excellent array of Restaurants, Bars and LoungesHeroes, Abu DHabi's best Sportsbar in the basement; Cho Gao, Award-winning non smoking SE Asian Restaurant - Bar and Lounge, ground floor; Spaccanapoli, Abu Dhabi's favourite Italian with the famous one metre Pizza on the Mezzanine floor; Cappuccino's, the Cafe on the 1st floor offering Snacks and pastries;The Garden, the international Buffet Restaurant on the 9th floor;Vincent's Cigar lounge on the 9th floor;Level Lounge Chill out Bar by the pool on the RooftopBanquet and Meeting space is available for up to 400 Persons. ... more   less 
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Also Known As:
Abu Dhabi Crowne Plaza

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