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“Nice hotel but not the usual 'Crowne Plaza' class” 3 of 5 stars
Review of Crowne Plaza Hotel Abu Dhabi

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Crowne Plaza Hotel Abu Dhabi
5.0 of 5 Hotel   |   Hamdan Street, Abu Dhabi, United Arab Emirates   |  
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Ranked #9 of 116 hotels in Abu Dhabi
Salmiyah, Kuwait
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Nice hotel but not the usual 'Crowne Plaza' class”
3 of 5 stars Reviewed March 21, 2013

To start with, I had stayed at this hotel for a period of 3 nights and was on a business trip.

When I checked in, I was expecting something to the level of other Crowne Plaza hotels across the world, but it was certainly not so. There was no issue with the staff as they were all very helpful in the smallest of my needs. They used to greet me very well at all times.

However, the condition of the corridor and the doors of the rooms gives a very negative feeling to the customers. They seem to be quite old and have unpolished surfaces.

The room was OK and so were the facilities within the room. As mentioned by other customers, the higher the floor, the better view as well as lesser the noise of the traffic.

Coming to indoor restaurants, The Kitchen where I was served daily breakfast was quite bad. Cho Gao restaurant is very nice (as mentioned by other customers) and easily the best restaurant available. Heroes bar is a nice hangout to drink and have a good time, but again nothing extraordinary. The place is too small to accommodate more number of people.

I would suggest this hotel to people who are looking for a budget hotel at a good location, but not for those who wish to experience facilities at the hotel itself.

Room Tip: Higher the floor, better the view and lesser the noise from outside. Make a request before checking...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 25, 2013
Dear “Divij C”,
Thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi and we hope you had a successful business trip.
We are sorry to hear that we didn’t manage to meet your expectations during your stay.
We appreciate your feedback and positively accepted for future improvement and to address guests’ needs.
Once again thank you for your feedback and I hope that we will have the chance to provide you with a true Crowne Plaza experience in the near future.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
Honolulu, Hawaii
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed March 19, 2013

I only stayed for a few nights before transferring over to Yas Island, really was a great experience, everything from the lavishly comfortable beds, delicious buffets and attentive staff. Great spot for checking out all that Abu Dhabi has to offer.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, April 7, 2013
Dear “robertholf”
Thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.

We are delighted to note that we were able to deliver a great experience during your stay. Our management and staff will be happy to read your feedback.
We look forward to welcoming you back in the near future.
Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Dubai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2013

This was the second time we came to stay at Crowne Plaza Abu Dhabi in the frame of the Abu Dhabi International Triathlon.
It is located conveniently to go for a morning run alongside the beach road (the Corniche).

Food & Beverages:
The generous breakfast times during week days until 10:30am and 11:30am on weekends allow you to take all the time you need at the buffet offering an extensive variety of literally all you would expect at a buffet. I could not think of anything missing. We did not try the lunch buffet but dinner buffet at "The Garden" was just as perfect including the desserts. You should absolutely try their Lemon Ice Tea with a blend of fresh mint!
If you are more into Pizza and Pasta then "Spaccanapoli" is your place to go at the hotels mezzanine floor. Here I've seen the longest pizza ever (1 meter long) which was tempting, but following the triathlon I opted for "Pizza all you can eat" :) Authentic taste is all I can say!

Rooms:
The rooms are spacious, very clean and the beds are so comfortable!

General:
The hotel's staff is helpful and very friendly making you feel welcome.
During our stay they were conducting a routine test of the fire alarm system, which was announced via loudspeaker by a non-native english speaking voice. We met an old lady on the corridor who was puzzled because all she understood was "fire alarm". I explained it was only a test. It would help having a native speaker (even if recorded) do the announcement of the test. The strong accent of the announcing voice is really difficult to understand.

All in all the service, quality of food and beverages and level of comfort is great and absolutely recommendable. We'll be back again next year. Looking forward to it already.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 20, 2013
Dear “slkash”,
Thank you for choosing to stay at Crowne Plaza Abu Dhabi and for taking the time to write a detailed review of your stay here on Tripadvisor.
We appreciate your feedback of The Garden and Spaccanapoli and we are happy that you were able to try and experience our award winning restaurants that we really take pride of. On your next visit, you can try to experience Cho Gao Asian Restaurant or Heroes Pub.
We are delighted that you enjoyed your room and that you were comfortable during your stay.
We welcome your comments about the announcement of the fire alarm and thank you for bringing it to our attention. Rest assured that we will share it with the management and staff.
Again thank you and we look forward to having you back in the hotel in the near future.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 17, 2013

A convenient location. The staff were friendly and helpful and check in/out was very efficient. I had a very generous welcome gift of a fruit basket which was a nice touch. The room was large and seemed rather sparse given what was in it. The bed was very comfortable though. I had a great meal in Spaccanapoli with some friends. I'd be happy to stay here again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 19, 2013
Dear “BJSINV”,
Thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We are happy to note that you had a great time during your trip and that you enjoyed the hotel’s location, staff, room and you experience one of our award-winning Spaccanapoli.
We definitely hope to have the pleasure of welcoming you back in the near future.
Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 17, 2013

I have just returned from a 5 week stay at the Crowne Plaza Hotel, Hamdan Street, and my second vist in the past 2 years, it only gets better! The managment, staff and everything about the hotel is superb, from the friendly greeting when you arrive, to the staff all gathering to wish you a safe journey as you depart.
The room was always kept spotless,coffee and biscuits replenished daily, and on the odd occasion anything was missed a quick call put things right, thank you Travis!
The variety of food on offer in the restaurants is wide and high class, but Cho Goa on the ground floor is probably the best food you would ever find outside of a Michelin star restaurant, with a comprehensive menu which should appeal to all tastes. The service is good, staff always ready to offer advice and serve you with a smile. For a week my wife came to visit she would'nt eat anywhere else!. It is also a great place to meet friends and sit and talk over a cool Tiger beer, not to be beaten!.
The Pool Level Lounge bar is a pleasant rooftop bar again somewhere to meet and relax, the music lighting and atmosphere is contempory and should suit most people, but if a quieter atmosphere is what you like Vincents on the 9th floor, hidden away in the corner has the old English gentlemans club feel to it, but all are welcome there.
In the day the Pool is the place to relax, sun beds are free and the pool is clean and refreshing, but certainly not cold. On the same level you have the gym and spa if you feel the need for extra relaxation.
While I was there, one of the crew working with me was injured in a road accident, on his return to the hotel the managment made sure everything possible was done to ensure he was ok, making certain that a call was made to his room at meal times to make sure that he had food to take with his medication, and also offered to do anything that was required to help him with his recovery, Thank you to the General Manager Ivor, for all your help with this.
All in all the hotel has everything you need for a business or family stay in Abu Dhabi, central location, clean, friendly, and value for money, I think you would find it hard to beat anywhere. I would advise anyone to stay here.

Room Tip: Higher rooms or front facing are quieter
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 19, 2013
Dear “TonySolihull”,
We would like to thank you for your continuous support at Crowne Plaza Abu Dhabi and for taking the time to share your wonderful review here on Tripadvisor.
We are privileged that our staff managed to make you, your wife and your colleague’s stay an enjoyable one above all the circumstances that happened. We are happy that you were able to enjoy our products and offers.
Recognition from our valued guests is music to our ears. We strive to get better all the time to provide our wonderful guests' such as yourself something to look forward to.

We will definitely share your feedback with the management and staff.

Again thank you for your recommendation to other travelers and we look forward to welcoming you back in the near future.
Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2013

I stayed at the Crown Plaza whilst visitng my husband who was working in Abu Dhabi. From the moment I arrived I was impressed. The staff are friendly and attentive nothing is too much trouble. The room was spotless always stocked to the max. Breakfast had a varied variety and if they didnt have it they would get it or make it for you. The pool was on the roof in the Level lounge. It was clean, peacefull, relaxing, staff were always on hand to assist. My only bug bear was that the Steam room was out of order due to maintenance. The hotel is well situated for exploring Abu Dhabi and is surrounded by a variety of shops and restaurants, with the hotel having an excellent choice of restaurants and Bars onsite, depending on your taste (my favourite being Cho Goa). All I can say is I cant wait to return.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 19, 2013
Dear “Lisaj999”,
We are thrilled to read your wonderful review and thank you for choosing to stay with us and for taking the time to share it here on Tripadvisor.
Our staff takes great pride in providing our valuable guests like you a seamless service and this recognition is highly appreciated. We’ll be happy to pass on your comments to the team.
We appreciate your feedback with the hotel’s facilities and we are glad that you were able to enjoy them.
As you have mentioned, our location is centrally located making us ideal for business and leisure travelers.
Thank you again for your comments and we look forward to welcoming you back to the hotel on your next visit.
Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

This is a very good hotel when in Abu Dhabi when you want a very good quality hotel while you have no wish for the expensive frills of the more expensive five star hotel.

Good choice of restaurants and coffee shops and bars.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, March 17, 2013
Dear “ZZHC”,
Thank you for taking the time to post a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We are happy that you had a comfortable stay with us and that you were able to experience some of our award winning restaurants that we take pride of.
We look forward to your next visit with us.

Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Abu Dhabi

Address: Hamdan Street, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Abu Dhabi
#7 Best Value Hotel in Abu Dhabi
#8 Luxury Hotel in Abu Dhabi
#10 Business Hotel in Abu Dhabi
#15 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Hotel Abu Dhabi 5*
Official Description (provided by the hotel):
Crowne Plaza Abu Dhabi is an upscale hotel conveniently located in the city centre, just minutes away from the Corniche, main shopping districts and key business locations. The hotel provides friendly personalised service and a range of facilities from wifi access, Health and Spa facilities. For holiday makers, the hotel offers competitive prices & facilities. The 18 metre long roof top pool offers skyline views & an opportunity to exercise or relax.The hotel boasts and excellent array of Restaurants, Bars and LoungesHeroes, Abu DHabi's best Sportsbar in the basement; Cho Gao, Award-winning non smoking SE Asian Restaurant - Bar and Lounge, ground floor; Spaccanapoli, Abu Dhabi's favourite Italian with the famous one metre Pizza on the Mezzanine floor; Cappuccino's, the Cafe on the 1st floor offering Snacks and pastries;The Garden, the international Buffet Restaurant on the 9th floor;Vincent's Cigar lounge on the 9th floor;Level Lounge Chill out Bar by the pool on the RooftopBanquet and Meeting space is available for up to 400 Persons. ... more   less 
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Also Known As:
Abu Dhabi Crowne Plaza

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