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“Always good” 5 of 5 stars
Review of Crowne Plaza Hotel Abu Dhabi

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Crowne Plaza Hotel Abu Dhabi
5.0 of 5 Hotel   |   Hamdan Street, Abu Dhabi, United Arab Emirates   |  
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Ranked #10 of 118 Hotels in Abu Dhabi
Doha, Qatar
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Always good”
5 of 5 stars Reviewed February 20, 2013

This is the first time I am posting my review since my several stays at this hotel since July 2012. Most of the time I would stay here on a business trips and once I had brought my family to stay with me. Staff is always attentive and very friendly.
I mostly enjoy both Italian and Asian restaurants; they are both exceptionally good; especially asian one
Special thanks to Marisol who kindly upgrades my room upon check in everytime and especially when I brought my family last December
Nurtas

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, February 28, 2013
Dear “LauraNurtas”,
We would like to thank you for always choosing Crowne Plaza Abu Dhabi and for taking the time to share a feedback of your stay here on Tripadvisor.
We are glad to hear that you had an enjoyable stay and that you were able to try our award winning Spacannapoli Italian and Cho Gao.
We definitely look forward to your many visits with us in the near future.
Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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508 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • English first
  • French first
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  • Italian first
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English first
Lancaster, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2013

OK by comparison a lot of hotels have better bedrooms -and a beach etc - so why do I stay here time after time?
The answer is the staff. From reception, cleaners, valet to the regulars in the Club lounge they all make you feel at home and go the extra mile to help. After a long day on site I know that without asking my favorite drink is waiting for me. I am a single female traveler, and made to feel part of the CP family. I can vouch for all restaurants apart from The Garden buffet - its just not my style, but the Italian is superb as is Cho Gao. One of my favorite bars is Heroes with the live band - the International Playboys - make a visit on Tuesdays for the acoustic set - or for those wanting a more chilled experience there is the Level lounge on the rooftop.
The Gym is compact but has adequate equipment - the pool is for lounging not for serious swimming. There is also a hairdressers and beauty salon. Again I have never been disappointed with the service here and my son makes a beeline for the barbers when in town.
Location is city centre which has advantages and disadvantages - step outside the door and you can find every store you need, but at peak hours add on a little extra time to make the journeys. A short taxi ride will take you to some of the more exclusive stores in the Marina Mall, you a one block away from Madinat Zayed Gold Souk where you can haggle for your jewelery or pay for your own bespoke piece to be made in less than a week and the Hamdan centre is there for anyone looking for a bargain.
Value depends on when you are booking but in comparison to other hotels in town its quite good. Book when there is a major exhibition or the Grand Prix is on and expect to pay premium prices anywhere.
Have I stayed in better hotels - yes - but for me this is first stop when traveling to Abu Dhabi - its simply the people and atmosphere.

Room Tip: i book the Club rooms every time - it you can afford the extra you get Breakfast, free internet, a c...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, February 18, 2013
Dear “D F”,
We would like to thank you for taking the time to post a wonderful review of your recent stay at Crowne Plaza Abu Dhabi here on Tripadvisor. Thank you for always choosing our hotel as your base here in Abu Dhabi.

We are thrilled with your comments about our staff in which we take pride of. We are glad to hear that you feel “home” and part of our family. It is great to know that you were able to try and enjoy Spaccanapoli Italian Restaurant, Cho Gao, Heroes and Level Lounge. Our Crowne Fitness has all you need plus the relaxation you can get in our rooftop pool.
As you have mentioned, we are centrally located making us ideal for business and leisure.
Again thank you and we look forward to having the opportunity to be of service to you and your family again.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
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Gold Coast
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 8, 2013

Only Stayed here for one night. Staff were very friendly (even at 2am, when we arrived). I was given a very nice room (1 bedroom apartment style), which was way more than i expected. Very clean and tidy and a comfy bed. The views out of my room were nothing spectacular though. Due to the late arrival, staff were more than happy to extend the check out till later in the afternoon. I'd say this is a good enough hotel to use as a base when exploring Abu Dhabi, but i am sure i'd get bored if staying longer than a few days.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, February 11, 2013
Dear “TTTGoldCoast”,

We would like to thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor. We hope you had a successful business trip.

We are delighted to know that you had a pleasant stay. Thank you for your feedback about our staff and room.

We hope to have the pleasure of welcoming you back in the near future at our hotel.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
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Athens
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 1, 2013 via mobile

I stayed in Crown Plaza Abu Dhabi for one night. Location of the hotel is good, near the city centre. Staff is ok, rooms are nice and clean, breakfast is good even if nothing special. In general, it is a hotel which you will not love but it is a very decent choice for a business trip

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, February 7, 2013
Dear “Pekard”,
Thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We appreciate your feedback with the hotel’s location, rooms, breakfast and our staff.
We hope to have the opportunity to welcome you back in the near future.
Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 1, 2013

Stayed for 7 nights... I had some initial hick-ups during the checkin the reception staff was arrogant & I even had to miss my initial meeting with the client, felt very bad... But the duty manager completely changed my perception on the property & stay... Thumbs up to them... This is called management... Breakfast is not that great...

Room Tip: No rooms with good view...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, February 7, 2013
Dear “kiran24041979”,
We would like to thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We are sorry to hear about your check in experience though we are happy that our Duty Manager was able to resolve your issues and concerns on time.
We hope to welcome you back in the near future.

Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
78 reviews 78 reviews
46 hotel reviews
Reviews in 37 cities Reviews in 37 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed January 25, 2013

Overall, very average hotel. Many nicer choices in Abu Dhabi.
If it weren't for the staff I would probably rank it lower. Very hospitable and friendly staff at the front desk and the dining facilities.
Rooms are spacious, if a bit outdated, but comfortable and clean.
Amenities provided: standard toiletries, hair dryers, coffee and water complimentary. Free wi-fi throughout hotel.
Dining options: several to choose from. Buffet is nothing special. Pub in basement, good atmosphere but slow service.
Plentiful taxi's always available. Expensive car service compared to other hotels (100 AED more than other hotels for trip to Dubai).
A bit noisy. The 'atrium' in the center of the hotel looks nice, but even staying on the 19th floor could hear the noise from the buffet and the street noise.
Overall, decent, but again better options. Older area of town so not as comfortable being a single woman to walk around. ATM & Starbucks within a block.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, January 31, 2013
Dear “JenniferRose8”,
We would like to thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We are delighted that our staff managed to make your stay a good one.
We are happy to inform you that we are currently undergoing several phases of renovation that includes bedroom upgrades as we aim to continuously improve our products and offers.
We have noted your feedback about the restaurants, car service and the noise. It will not go unnoticed and will be shared with the management and staff.
We hope to have another opportunity of being of service to you.

Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 22, 2013

I stayed in crowne plaza frequently. It is very nice hotel in the heart of city on shaikh Hamdan Street. He hotel is havinf all aminities like rooftop swimimng pool, restaurent, Bar etc.The reception staff is very pleasant in nature and helpfull. The room service is excellent. The parkinf facility is available which is main concern in the city now a days. The Heroes Bar at basement in very nice and have good collection to meet everybody needs.

The Garden restaurent at 9th floor is very spacy with a varoeties of food. The special night are organised on most of the days.

Food is very delicious with good service. Another piano bar is also at 9th floor. It is very cozy bar for who loves peacefull environment away from hip hop.

Room Tip: All the rooms are good but if you non smoker better go to non smoking room
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, February 18, 2013
Dear “godara_op”,
We are delighted to note your wonderful review of your recent stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We are glad that you enjoy every aspect of your stay and thank you for always choosing our hotel. Recognition from our guest is music to our ears. We will share your feedback with the management and staff.
We look forward to your next visit at our hotel in the near future.
Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Abu Dhabi

Address: Hamdan Street, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Abu Dhabi
#8 Best Value Hotel in Abu Dhabi
#9 Luxury Hotel in Abu Dhabi
#12 Romantic Hotel in Abu Dhabi
#12 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Abu Dhabi 5*
Number of rooms: 236
Official Description (provided by the hotel):
Crowne Plaza Abu Dhabi is an upscale hotel conveniently located in the city centre, just minutes away from the Corniche, main shopping districts and key business locations. The hotel provides friendly personalised service and a range of facilities from wifi access, Health and Spa facilities. For holiday makers, the hotel offers competitive prices & facilities. The 18 metre long roof top pool offers skyline views & an opportunity to exercise or relax.The hotel boasts and excellent array of Restaurants, Bars and LoungesHeroes, Abu DHabi's best Sportsbar in the basement; Cho Gao, Award-winning non smoking SE Asian Restaurant - Bar and Lounge, ground floor; Spaccanapoli, Abu Dhabi's favourite Italian with the famous one metre Pizza on the Mezzanine floor; Cappuccino's, the Cafe on the 1st floor offering Snacks and pastries;The Garden, the international Buffet Restaurant on the 9th floor;Vincent's Cigar lounge on the 9th floor;Level Lounge Chill out Bar by the pool on the RooftopBanquet and Meeting space is available for up to 400 Persons. ... more   less 
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Also Known As:
Abu Dhabi Crowne Plaza

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