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“Short stay flexible staff” 4 of 5 stars
Review of Crowne Plaza Hotel Abu Dhabi

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Crowne Plaza Hotel Abu Dhabi
5.0 of 5 Hotel   |   Hamdan Street, Abu Dhabi, United Arab Emirates   |  
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Ranked #8 of 120 Hotels in Abu Dhabi
Karlsruhe, Baden-Württemberg, Germany
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Short stay flexible staff”
4 of 5 stars Reviewed January 13, 2013

I went for business.
The staff was great.
The room brand new and the staff ask me to comment on it.
Staff arranged a very early breakfast for me.
Taxis were right there to take you to the airport.
They had a party going on when I got there at 2 in the morning.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, January 15, 2013
Dear “JohnWesleyPruitt”,
We would like to thank you for taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor. We hope you had a successful business trip.
We are glad that you were able to experience once of our newly refurbished rooms. Thank you for your feedback about our “great staff” that we take pride of.
We hope to welcome you in the near future and thank you once again for choosing Crowne Plaza Abu Dhabi.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Helsinki
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 11, 2013

Stayed here for seven nights on leisure. The hotel has a perfect city centre location, but also close to the public beach. Breakfast and lunch served at the main restaurant was worth every penny. We also visited the Asian restaurant on premises twice and enjoyed it a lot during both visits. The pool area and the gyme were also nice, but the best thing about the hotel was the friendly staff. Only negative thing that I come to think about this hotel was that the hotel rooms were slightly noisy as you could hear the noises from the breakfast room on the 9:th floor into your room.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, January 13, 2013
Dear “Jan-Erik L”,
Thank you taking the time to write a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We greatly appreciate your feedback such as “perfect city centre location”, “worthy breakfast & lunch”, enjoyable Cho Gao and “friendly staff”.
We have noted your comment about the noise and will be raised with the management. Please be informed that we are currently undergoing several phases of renovation including bedroom upgrades.
We hope we will have the opportunity to welcome you back and experience one of our refurbished rooms in the near future.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Sussex
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 9, 2013

A four day stay here at the Crowne Plaza, on Hamdan Street, Abu Dhabi.
Personally, there are cheaper rooms but you get what you pay for.
Breakfast is an expansive buffet with five different juices, smoothies, fresh fruit, cheeses, meats, all the pastries you would expect and more. There is also a hot buffet and free flow tea or coffee.
I have not been to any of the food outlets in the evening but the seafood buffet at 185 AED (37GBP) it is a little rich for me.
Draught lager is approximately 20AED per large glass (4 GBP) so clearly it is a relatively expensive hotel.
But you do get what you pay for.
I took the Club Package which for a further 300 AED you get inclusive breakfast (normally 100AED), use of the club lounge (free drinks and canape's between 6pm and 9pm, guess why I've not tried a food outlet yet LOL) free in room WIFI (normally 100AED) two free pieces of laundry (average on 30 AED per piece) and free late checkout. This, to me at least represented a good deal.
The hotel is very clean and the staff very helpful, at all levels. The room is large and bright, my only issue is hardwood floors. I seem to have a room below the club lounge so can clearly hear the hostess walking about on the floor above, but that's a minor point.
This hotel has a pool on the roof, albeit small, it isnt overshadowed by the building or those around it which was a bonus.
Free WIFI was available at some of the food and beverage outlets, so you dont have to pay if your prepared to take your laptop on walkabout, but I'd rather pay for the in room access if I want some peace and quiet to work in.

Would I stay here again? Yes without doubt. Would I recommend it? Indeed I would. If money isn't an ultimate issue, it's a lovely place to stay.

Room Tip: Ask for a room away from the Mosque and the minarets. Its one of the loudest I've head in the ci...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, January 13, 2013
Dear “SJNSussex”,
We would like to thank you for taking the time to write a detailed review of your stay at Crowne Plaza Abu Dhabi and for sharing it here on Tripadvisor. We are delighted that you had a pleasant stay overall.
We are happy to note that you were able to enjoy our breakfast offers, pool, rooms and our Club Room benefits & facilities. We are glad our staff managed to meet your every need.
We have noted your concern about the noise and will be raised to the management.
Thank you for your recommendation and we look forward to welcoming you back.
Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
162 reviews 162 reviews
113 hotel reviews
Reviews in 97 cities Reviews in 97 cities
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed January 8, 2013

Would like to have stayed longer at this lovely hotel. Upgraded on check in, thank you, by very pleasant staff. Room was on the 18th floor so had a good view down the street. Unfortunately due to other high buildings in the area couldn't see much else. Not a problem though as the room was large and comfotable with every thing I needed i.e., tea and coffee making facility, bathrobe and slippers. A little disappointed that wifi was chargeable and didn't bother to look for the price. I can manage without for a couple of days. However I did discover that there was free wifi in the Italian restaurant on the ground floor, which incidently served the best lasagne. The pizza looked pretty good too. A good choice of restaurants and bars in this hotel and the bars seem to get quite lively in the evening!
The pool is on floor 20 and while there is not alot of sun loungers there was enough for everyone while I was there.
Having a Priority Loyal Card entitles the holder to a free beverage and 25 to 50% off meals in the restaurant. Well worth having!
Plenty of shops in the surrounding area, I bought myself a lovely genuine fake Prada handbag!

Room Tip: The higher the better
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, January 13, 2013
Dear “Pat H”,
Thank you for choosing to stay with us at Crowne Plaza Abu Dhabi. We are delighted to know that your stay was a pleasant one.
We are delighted to hear about your smooth check in experience and that you enjoyed your room. As you have mentioned, there’s a free wifi at Spaccanapoli, Heroes, Cho Gao, Heroes, The Garden & Cappuccino’s.
Again thank you for your recommendation and we look forward to welcoming you back hopefully in the near future.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 3, 2013

My experience in this hotel is one of my best ones, the hotel service is very good and very responsive, the rooms are vast and clean, the location of the hotel is nice, near the Courniche.
The GYM is now working for 24/7 which is a great added value for me it is well equipped.
The breakfast was very delicious and there is a wide variety of choices.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, January 13, 2013
Dear “agouz”,
We are delighted to read a short but sweet review of your stay at Crowne Plaza Abu Dhabi and thank you for sharing it across here on Tripadvisor.
We appreciate your feedback about our service, rooms, location, gym and breakfast. Our Crowne Fitness Center is now open 24 hours to cater all our guests’ needs.
We are looking forward to welcoming you back to our hotel in the near future.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012

Walking distance to the Corniche area, shopping places are all around - the furthest would be 20 dirhams away, warm welcoming staff, scrumptious food in all the restaurants with affordable prices - mouthwatering Thai curries and amazing longest pizza EVER!!.

Definitely would recommend travelers to stay here.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, December 23, 2012
Dear “Satriany J”,
Thank you letting us know that you had a great stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We are happy to note your particular comments like “warm welcoming staff”, “scrumptious food in all restaurants with affordable prices” and “amazing longest pizza ever”.
Once again thank you for staying with us and for your recommendation. We look forward to welcoming you back to Crowne Plaza Abu Dhabi.
Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ar Riyadh, Ar Riyad, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 14, 2012

I visited Poll Deck on the recommendation of Hotel Conceirge with my family on 12th December 2012. Atmosphere was very good but the service was equally disappointing. There were only 3 table when we walked in. The drinks were served with out tissues, we asked for lemon wedges with Tequila shots instead lemon alices were served. We ordered snacks it was potato wedges with cheese. It was directly placed on the table and no side plates of forks were provided to eat, condiments had to be asked for they were also not provided.Ultimately we had no choice but to eat the snack woth our hands as we wanted to leave the place and did not feel like asking for things. It should be anticipated rather than us asking for every thing. The Security personnel must be commened for smile and greetigs to the guests.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, December 18, 2012
Dear “Nimmie G",

Thank you for taking time to write a review here on Tripadvisor. We note that this is your first review, so the service standards are something that you have taken to heart and felt important enough to raise.

May we offer our apologies and assurances that your comments are taken with the importance in how they were written. We value all observations and as such we will use this to reflect on our standards and the subsequent trainings that their comments will provide.

We are very grateful for these comments regarding service, without this useful information and the importance of the guests view, we would not be able to rectify these matters and to further build on the offer we give.

Our service attitude is not one for ignoring our valued guests but to ensure that each guest leaves with a great experience. That they are served in a correct, professional and efficient manner. We are very disappointed to know that you left without any of these feelings.

Our team structure is currently being added too and by doing so we can ensure that we have more time to focus on guests and deliver great service. We will also address the standards of how food items are delivered to the guest plus what condiments and cutlery items are required for each dish.

Thank you for taking the time to express your concerns.

Best Regards,
Andy Cumpsty
Bars Manager, Crowne Plaza Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Abu Dhabi

Address: Hamdan Street, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Abu Dhabi
#4 Best Value Hotel in Abu Dhabi
#7 Luxury Hotel in Abu Dhabi
#13 Romantic Hotel in Abu Dhabi
#15 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Hotel Abu Dhabi 5*
Number of rooms: 236
Official Description (provided by the hotel):
Crowne Plaza Abu Dhabi is an upscale hotel conveniently located in the city centre, just minutes away from the Corniche, main shopping districts and key business locations. The hotel provides friendly personalised service and a range of facilities from wifi access, Health and Spa facilities. For holiday makers, the hotel offers competitive prices & facilities. The 18 metre long roof top pool offers skyline views & an opportunity to exercise or relax.The hotel boasts and excellent array of Restaurants, Bars and LoungesHeroes, Abu DHabi's best Sportsbar in the basement; Cho Gao, Award-winning non smoking SE Asian Restaurant - Bar and Lounge, ground floor; Spaccanapoli, Abu Dhabi's favourite Italian with the famous one metre Pizza on the Mezzanine floor; Cappuccino's, the Cafe on the 1st floor offering Snacks and pastries;The Garden, the international Buffet Restaurant on the 9th floor;Vincent's Cigar lounge on the 9th floor;Level Lounge Chill out Bar by the pool on the RooftopBanquet and Meeting space is available for up to 400 Persons. ... more   less 
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Also Known As:
Abu Dhabi Crowne Plaza

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