I stayed in the hotel 3 nights, in a single room after a long flight from Sydney and before a long flight back to Europe.
Could have been a 5 but I put a 4 because of the front desk staff.
View was nice, room very clean with bath and shower, newspaper in the morning, big and nice size room, huge bed for one (and good even for two),
room service nice, doormen and "doorladies" very very kind, nice, professional and friendly with a lot of humour, which is a good thing to have.
Tea on arrival + date fruit + biscuits = very cool to have that after a big flight.
Very quiet rooms.
- Internet a tiny bit expensive in the room but anyway, i didnt really need it too much.
- Air conditioned in all the hotel is freaking too too cold ! in the room too but it was allright cause possible to stop it
Bad bad..sorry for that:
- the front desk staff EXCEPT the 2 managers I met = REALLY BAD !
These girls don t know how to welcome customers ! I wait about 1h45 in the cold reception to take my room (well, my fault cause i arrived too early, 6h30 I think) but this lady didnt had a smile, or something nice on her. I mean, a pretty lady but really uncool, unwelcoming, if I was not so tired I ll probably run away somewhere else.
They look annoyed everytime people were asking them things, it was very very difficult to have just one smile of them. I know how difficult is to work in hotels and tourism but in a 4 star Hôtel, you expect to be a tiny bit more welcome by the front desk.
Anyway, as I really don t care, my stay was nice, but some other customers were pissed off because the girls of the front staff.
I have to say that when I was leaving, i got a smile of une of the russians (or ukrainian) ladies, lol, happy to see one customer leaving ? :)
Special mention to the very nice and welcoming “doorladie”, the one who is not tall at all.
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