After waiting 45 minutes to check-in as only one person was working on Reception, it then took over 3 and a half hours and 2 complaints to get the extra bed which was already pre-booked. However, the F & B manager, Bernard O'Neill dealt with the matter immediately and very effectively. He turned the stay around completely! The food in the Italian restaurant was excellent and the poolside BBQ brunch with a DJ was amazing too. We really enjoyed our time after the bad start.
- Official Description (provided by the hotel):
- The 4 star Novotel Abu Dhabi gate is featuring 160 spacious rooms as well as 64 one bedroom apartments, conferencing facilities, WIFI and indoor parking close to Abu Dhabi Airport, Exhibition Centre, Sports City and Musaffah area including great views over the city. The 3 restaurants, coffee shop, pool bar and Shisha lounge together with the pool, gym, spa and aerobic/dance room makes this a popular hotel choice for business or leisure, with the beautiful SZ Grand Mosque right at your doorstep. ... more less
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