After enduring a long international flight and being up for over 36 hours, we decided to stay in Abu Dhabi rather than push on to our final destination in Al Ain. Novotel was offering a good rate for the night so we choose this hotel. Once we checked-in the troubles began. The A/C was not functioning well so we called for maintenance. They responded quickly, but after a short while it was obvious that the room was not cooling down. In the meantime we ordered some food from room service hoping to get something better than airline food. We called maintenance again and again they quickly responded. It took a while for the food to be delivered, but we wished it had never been ordered. All three of our meals were awful. We fell asleep dog tired. The A/C never cooled down the room and by 6:30 am it was too hot to sleep.
Now the pleasant part - The rooms are very nice with comfortable beds and a bath with a separate shower that you won't want to get out of for a long time.
I discussed our problems with the manager and he more than satisfactory made up for our misery. The next time we need a place to stay in Abu Dhabi, we will go back to the Novotel. I always appreciate a place that goes out of the way to right a wrong.
- Official Description (provided by the hotel):
- The 4 star Novotel Abu Dhabi gate is featuring 160 spacious rooms as well as 64 one bedroom apartments, conferencing facilities, WIFI and indoor parking close to Abu Dhabi Airport, Exhibition Centre, Sports City and Musaffah area including great views over the city. The 3 restaurants, coffee shop, pool bar and Shisha lounge together with the pool, gym, spa and aerobic/dance room makes this a popular hotel choice for business or leisure, with the beautiful SZ Grand Mosque right at your doorstep. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Travelocity, ACCOR, Booking.com, Priceline, Agoda, Tingo, HotelsClick, Despegar.com, BookingOdigeoWL, Venere and Otel so you can book your Novotel Abu Dhabi Gate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.