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“AMAZING!!” 5 of 5 stars
Review of Hyatt Capital Gate

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Hyatt Capital Gate
5.0 of 5 Hotel   |   P.O. Box 95165, Abu Dhabi, United Arab Emirates   |  
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Ranked #14 of 116 hotels in Abu Dhabi
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“AMAZING!!”
5 of 5 stars Reviewed November 7, 2013

We stayed her for 4 nights for the Grand Prix - wow, what a hotel! Very luxurious indeed. All staff were extremely polite, spoke very good English and nothing was too much trouble. Food was fantastic but only ate there Friday night as we'd made our plans to explore Abu Dhabi and Dubai. The mushroom risotto was gorgeous. Alcohol only served at hotels, so the Cointreau/sprite was quite expensive but oh so worth it!
The Spa/pool on the 19th floor was breath taking, having an evening dip was surreal way above the busy motorways of the City, I loved it. The room was amazing, and bed massive and so comfortable.
The hotel is situated in the business district away from the centre of Abu Dhabi, and on the main road. I loved this hotel, for sure 5* for service, food, atmosphere. We were treated like celebrities. I would definitely stay here again for sure. Thank you

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, General Manager at Hyatt Capital Gate, responded to this review, November 10, 2013
Dear Valued Reviewer,

Greetings from Hyatt Capital Gate Abu Dhabi!

Thank you for taking the time out to share feed back of your visit to our hotel, it helps us serve you better. We are very happy to learn that you found our staff extremely polite and food fantastic. We constantly endeavour to create an encompassing memorable experience for all who visits us. It will be our pleasure to have you back soon.

Best Regards,
Ashwini Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

243 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2013

After we went and watch the Formula 1 race we decided to go for dinner at hyatt capital gate since we have a heard a lot for this beautiful hotel and recently we read on the What's On magazine they won an award, and believe me they really deserve it.
I don't know from where to start and where to finish, from entrance at the lobby everything were very awsome and clean and the staff very kind and helpfull.
The food in the 18 Degrees restaurant was just amazing, we decided to order the recommendation from the waiter, we even didn't look the menu and Altin made the best dinner for us that night. Also another waitress named Marta was very kind.
the only thing that i really didn't like it at all and i find unprofesional was when one of the supervisors that was sending the food on the tables when he was just standing in front of the kitchen was just playing with his mobile instead of watching the tables and his collegues that were really running. His name if i am not wrong was ian i think as we saw it when he brought us the food.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, General Manager at Hyatt Capital Gate, responded to this review, November 10, 2013
Dear Valued Reviewer,

Greetings from Hyatt Capital Gate Abu Dhabi!

We appreciate you taking the time out to share with us feedback on you recent visit to our hotel. We are very happy to learn that you had one of the best dinners ever at 18 Degrees at our award winning restaurant. I have shared you feedback with our teams to ensure further smooth coordination, thank you as the review will surely help us serve you better.

Looking forward to welcoming you back soon.

Best Regards,
Ashwini Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ruwais, United Arab Emirates
Top Contributor
81 reviews 81 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed November 4, 2013

The Perfect Hotel. Period. My plan was to end this post after the first sentence, but TA requires a minimum of 200 characters per review :) The hotel, staff, food, amenities, structure, quiet dignity, relaxed comfort, sleep quality, room design, cleanliness, check-in and check-out were all perfect. Plainly and simply, the best hotel that I've ever stayed in.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, General Manager at Hyatt Capital Gate, responded to this review, November 10, 2013
Dear Valued Reviewer,

Greetings from Hyatt Capital Gate Abu Dhabi!

It is our constant endeavour to provide an unparalleled memorable experience for all our guests. Thank you for taking the time out to share feedback on you visit to our hotel. We are very happy to learn that you found us the perfect hotel. I have shared your motivating feedback with or teams.

Looking forward to welcoming you back soon.

Best Regards,
Ashwini Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 1, 2013

Stayed one night, very artistic designs all around, staff is very kind and caring, loved the room which was nicely done and the bathroom was unbelievable.. Can't wait to return and soak my self again in the bathtub :-) food was terrific too especially with the massive options of resturanta within the hotel it self.

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, General Manager at Hyatt Capital Gate, responded to this review, November 10, 2013
Dear Valued Reviewer,

Greetings from Hyatt Capital Gate Abu Dhabi!

It was a pleasure to have you over. Thank you for taking the time out to share with us feedback about your stay. We are happy to learn that you found our staff kind and caring we strongly endeavour to maintain personalised service to all who visits us. I have shared you review with our teams it truly does motivates us. Also we are thrilled to share with you that 18 degrees recently wont the Best Modern European Restaurant, Abu Dhabi by What's On awards 2013.

Looking forward to welcoming you back soon.

Best Regards,
Ashwini Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2013

The staff at the Hyatt Capital Gate are by far the best , they just look after you so much, words cant even describe it,
The room, the hotel,the staff, the information that they know about Abu Dhabi,
Dont kid yourself go and stay there !

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, General Manager at Hyatt Capital Gate, responded to this review, October 27, 2013
Dear Valuable Reviewer,

Greetings from Hyatt Capital Gate Abu Dhabi!

We appreciate you taking the time out to share with us feedback on you visit to our hotel, it helps us to serve you better. We are very happy to learn that you mentioned that our staff is by far the best, I have shared your motivational feedback with all concerned it truly does encourage each and every one of us to put in our very best daily. Not to mention thank you for recommending us we truly are obliged.

Looking forward to welcoming you back soon.

Best Regards,
Ashwini Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Top Contributor
83 reviews 83 reviews
76 hotel reviews
Reviews in 47 cities Reviews in 47 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed October 25, 2013

The most memorable part of our 5-day stay was the friendly international staff from all over the world. I can't remember the names of everyone but these are the ones that I've chatted with:in the restaurant during breakfast; Aissa - Morocco, Sheila - Indonesia, Cyrus - Philippines, Aye - Myanmar.
We had some hiccups for example, we were initially billed for an in-coming phone call but this was quickly settled by Kenichi-the front-desk staff from Japan. One of the front-desk staff initially did not understand that we wanted to extend our stay but her colleague Kwai Loon, another front-desk staff from Malaysia sorted this out.
Last but not least to Peter the concierge from Nigeria who was ever so helpful.
Shukran [Thank You] and kudos to all the international staff for their excellent service.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, General Manager at Hyatt Capital Gate, responded to this review, October 27, 2013
Dear Valuable Reviewer,

Greetings from Hyatt Capital Gate Abu Dhabi!

Thank you for taking the time out to share with us feedback on your visit to our hotel. We regret any inconvenience caused during you stay as it was not our intention. We are happy to learn that you found our international staff great, as it is our constant endeavour to create an exceptional experience for all who visit us.
Looking forward to welcoming you back soon.

Best Regards,
Ashwini Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 21, 2013

Its guaranteed quality ,I visited there 3 times within this year , nothing can be better , very welcoming and professional staff , high attention to detail , your comfort is their real concern , room is so well arranged and very clean , great view , 8 degree restaurant is very good , there is one staff his name (Stephen) is always there to help you and he is so professional and perfect service , I went many times and they keep remembering me , I love this place , its real relaxation , every detail is done for your convenience .

Room Tip: guaranteed quality Above expectations .
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, General Manager at Hyatt Capital Gate, responded to this review, October 27, 2013
Dear Valued Reviewer,

Greetings from Hyatt Capital Gate Abu Dhabi!

Thank you for you feedback, it helps us serve u better. We are happy to learn that you found our staff welcoming and professional as we constantly strive to deliver above expectations. Also we are thrilled to share with you that 18 degrees recently wont the Best Modern European Restaurant, Abu Dhabi by What's On awards 2013. I have shared your feedback with all here and you encouraging review does motivates all.

As always it was a pleasure having you over, looking forward to welcoming you back soon.

Best Regards
Ashwini Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Capital Gate

Address: P.O. Box 95165, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 116 hotels in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Capital Gate 5*
Official Description (provided by the hotel):
Hyatt Capital Gate Abu Dhabi is a premium business hotel located in the iconic Capital Gate building, which leans a record-breaking 18 degrees. The hotel is also a part of the Abu Dhabi National Exhibition Centre (ADNEC), the largest conference and exhibition venue in the Middle East.Hyatt Capital Gate Abu Dhabi offers 189 luxury five-star guestrooms and suites occupying the18th to 33rd floors of the Capital Gate building. It has a contemporary and luxurious design with panoramic views from floor-to-ceiling windows.Bringing a new focus to style and design in the city, the hotel invites guests to experience several dining options from the variety in Profiterole to delicate Eastern Mediterranean flavours at the hotel’s signature restaurant, 18˚. For something more intimate, there is the residential-style Lounge or the sleek bar Privé, located next to the hotel’s four Salon meeting rooms.Rayana Spa, Abu Dhabi’s only “sky spa”, is perched on the 19th floor overlooking the city. The Spa offers “a refreshingly elevated oasis experience” that complements the Fitness Centre, suspended outdoor pool and whirlpool.Hyatt Capital Gate Abu Dhabi is strategically located within walking distance of the UAE capital’s embassy and government district. It is less than ten minutes’ drive from the UAE Armed Forces General Headquarters (GHQ) and the twofour54 media zone. The international airport is a 15-minute limousine or taxi ride away. ... more   less 
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