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“The building is the star” 4 of 5 stars
Review of Hyatt Capital Gate

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Hyatt Capital Gate
5.0 of 5 Hotel   |   P.O. Box 95165, Abu Dhabi, United Arab Emirates   |  
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Ranked #12 of 118 Hotels in Abu Dhabi
Berlin, Germany
Top Contributor
66 reviews 66 reviews
66 hotel reviews
Reviews in 58 cities Reviews in 58 cities
45 helpful votes 45 helpful votes
“The building is the star”
4 of 5 stars Reviewed April 21, 2013

On our way from Dubai to Qasr Al Sarab we stayed for one night in Hyatt Capital Gate. It´s located off 30th street, not far from Shaikh Zayed Grand Mosque, half way from Airport to Corniche. Next to the Hotel is the A.D. Convention Center and in the area are many embassies. So not really a touristy area. However it´s ideal to visit the Grand Mosque, but be aware that visiting times are limited, so check before you go!

We were attracted by the architecture of the hotel and this is certainly the highlight. Our room was on 29 of 33 floors, reception is on 18, the pool that is "attached" to the building is on level 19. The design is more than stylish, bit cold but certainly one of the most fascinating design hotels we have ever stayed in. I expected the view to be a bit more spectacular, the view itself is great, but there is not much to look at.

Our rate did not include breakfast, so we cannot judge, however we experienced the service not to be perfect. We ordered ice cubes to our room which never came, at pool we ordered drinks, which came....after 15 minutes. There is room for improvement.

TIP: If you do not want to drive all the way to Corniche but still enjoy a coffee, breakfast or a quick lunch we can recommend Mushrif Mall nearby, it provides a Tim Horton, Bloomsbury and other places to eat.

As tourists and not being on business I would certainly not spend a week there, but we can recommend it for a short stay in order to experience the hotel and to discover an amazing building.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, May 6, 2013
Dear Guest,

Many thanks for taking the time to provide us with your feedback and for all the tips you’ve provided to fellow travellers in regards to what they can do in the area!

We’re pleased to hear that you enjoyed the aesthetics of the hotel however acknowledge that there were gaps in service based on your comments. We will certainly look into resolving these issues to ensure future guests have a more positive experience.

We look forward to welcoming both you and your wife back at our hotel!
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347 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2013 via mobile

We spent 1 night and 2 days at this hotel and it was great. As a fairly new hotel, it was clean and modern. The view from the room and restaurant were fantastic. The pool was amazing and the view from this area was great. The pool isn't large but there were only ever maximum 6people there at any stage. In true Hyatt style, the food and service were great. Would recommend this hotel to anyone going to Abu Dhabi for a few nights, whether it be for business or pleasure.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne, Germany
Senior Contributor
49 reviews 49 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed April 10, 2013

Just been on a further stay at the Hyatt Capital Gate. This time we stayed in town for a conference with several colleagues, who were all full of excitement about the hotel.
Also, we brought important clients for a dinner - food was impeccable, so was service.
The hotel just gets it right, which is not a given in the region. Staff is motivated, highly professional, rooms are large and very well appointed, food is brilliant.
Highly recommended. You will enjoy it.

Room Tip: rooms ending with ..01 thru ..05
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, May 6, 2013
Dear Guest,

Thank you so much for your kind words; it is truly humbling. We are delighted you invited your clients for dinner at 18 Degrees and allowed us to deliver the excellent service you’ve come to expect from us!

We will be sure to acknowledge the hard work of all our employees!

Looking forward to having you back!
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London, United Kingdom
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 8, 2013

I stayed here for three days on my way back from Sydney. The building is very modern and striking and definitely one of the reasons that I chose to stay.
I found the ambiance a little boring though and there was a lot of space with very little happening in it.
The hotel is attached to the Abu Dhabi conference centre so it clearly caters for the business market and it a little out of the way from the main activities of Abu Dhabi. But it's a very short taxi journey to most. I asked for details of a restaurant for lunch and concierge assured me that he would explain to the taxi driver where to go. Unfortunately he didn't and I ended up having to tell him just to take me to the nearest hotel when we began driving aimlessly up and down the corniche.
The service was friendly but nothing special and the pool area on the 19th floor was very relaxing although during the day the sun reflects off the glass building and onto the pool making it uncomfortably hot to relax in.
I stayed in a Capital Suite and it was a very good size with near 90 degree views.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, May 6, 2013
Dear Guest,

We’re delighted you chose to stay with us due to our unique architectural design. While we are business hotel located adjacent to ADNEC, fourtunatley, taxis are cheap in Abu Dhabi and it’s just 5 minutes away from the majestic Sheikh Zayed Grand Mosque and a further 15-20 minute ride to other key points of interest.

We are apologise that our concierge forgot to tell the taxi where to go but we do hope you found somewhere nice for lunch in the end. We have spoken to our team to ensure this does not happen in the future.

Thank you so much for your valuable feedback which we appreciate and have taken on board and we hope to welcome you back again soon!
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Orlando, Florida
Top Contributor
167 reviews 167 reviews
45 hotel reviews
Reviews in 67 cities Reviews in 67 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 29, 2013

Words can't express this modern marvel hotel. The design inside and out is breathtaking. I was wow'd in every since and believe me that takes great efforts because I spend 150 nights a year in hotels. This staff provided individual one on one first class customer service. I am a diamond member and they took the liberty to upgrade me two a superior king room. The views from the all glass exterior wall were breath taking. The view from the bathtub are unforgettable - you must take a bath at night and take in the views! The restaurant 18 degrees food and service were no doubt 5 star. The wide variety of middle eastern cuisine provided a great sampling from the area. I would recommend the Künefe for desert which is Lebanese. It was phenomenal - melts in your mouth! I visited the hotel on my birthday and was surprised upon my arrival in my room with a birthday cake. I would like to extend my sincere appreciation to the hotel manager and front desk staff Kenishi for making my birthday stay unforgettable. I would highly recommend this hotel if you are looking for a memorable experience.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

As an avid traveller that spends a lot of his time in hotels, your feedback is truly humbling! We’re thrilled you had an unforgettable experience and birthday and we’ll be sure to acknowledge Kenishi’s hard work as well!

Looking forward to having you back!
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Abu Dhabi, United Arab Emirates
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 24, 2013

I stayed 2 night in Hyatt capital gate. It is amazing and new hotel. The hotel start from 18th floor to 33 floor. Every room is different design for other room. the suite was incredible and the view is good. In the suite the minibar was free. Everything in hotel was good. Recommend this hotel for romance

Room Tip: room with sea view
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, UK
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed March 20, 2013

We stayed in this hotel during the Grand Prix weekend. Conveniently placed to be not too expensive (when compared to the circuit hotels), but within a reasonable taxi ride (30 mins) from Yas Marina.

The only thing to watch is if you want to be able to walk out of your hotel into a touristy area this hotel isn't the right one for you. It's attached to a conference centre, and is, I think, a taxi ride from any tourist spots. We just used it as a base to go to the F1, and it was perfect.

Room was great. Lovely bathing areas. Nice views. No complaints at all.

Food was great - room service very good. There is a striking restaurant which was lovely, but very expensive.

There is a very nice little roof top swimming pool and jacuzzi, which we used a couple of times. Lovely views.

All in all I would say, great for if you're off to the F1, or if you are going to a conference. If you want to be able to walk to attractions from your hotel, give this one a miss.

Room Tip: They all looked like they would be good. Huge windows.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

Thanks so much for your wonderful feedback. We’re happy to hear you had a wonderful time experiencing our hotel and the joys and Formula 1!

We are connected directly to ADNEC which is ideal for our business guests and although we aren’t located close to all key attractions, we do have the majestic Shekih Zayed Grand Mosque just 5 minutes away – we hope you had a chance to visit this marvel! If not, we look forward to your next visit and assisting you with some additional tourist tips, trips and bookings!
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Additional Information about Hyatt Capital Gate

Address: P.O. Box 95165, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 118 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Capital Gate 5*
Number of rooms: 189
Official Description (provided by the hotel):
Hyatt Capital Gate Abu Dhabi is a premium business hotel located in the iconic Capital Gate building, which leans a record-breaking 18 degrees. The hotel is also a part of the Abu Dhabi National Exhibition Centre (ADNEC), the largest conference and exhibition venue in the Middle East.Hyatt Capital Gate Abu Dhabi offers 189 luxury five-star guestrooms and suites occupying the18th to 33rd floors of the Capital Gate building. It has a contemporary and luxurious design with panoramic views from floor-to-ceiling windows.Bringing a new focus to style and design in the city, the hotel invites guests to experience several dining options from the variety in Profiterole to delicate Eastern Mediterranean flavours at the hotel’s signature restaurant, 18˚. For something more intimate, there is the residential-style Lounge or the sleek bar Privé, located next to the hotel’s four Salon meeting rooms.Rayana Spa, Abu Dhabi’s only “sky spa”, is perched on the 19th floor overlooking the city. The Spa offers “a refreshingly elevated oasis experience” that complements the Fitness Centre, suspended outdoor pool and whirlpool.Hyatt Capital Gate Abu Dhabi is strategically located within walking distance of the UAE capital’s embassy and government district. It is less than ten minutes’ drive from the UAE Armed Forces General Headquarters (GHQ) and the twofour54 media zone. The international airport is a 15-minute limousine or taxi ride away. ... more   less 
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