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“Clearly Extraordinary - One of the finest Hyatt's!” 5 of 5 stars
Review of Hyatt Capital Gate

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Hyatt Capital Gate
5.0 of 5 Hotel   |   P.O. Box 95165, Abu Dhabi, United Arab Emirates   |  
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Ranked #9 of 116 hotels in Abu Dhabi
Orlando, Florida
Top Contributor
117 reviews 117 reviews
32 hotel reviews
Reviews in 52 cities Reviews in 52 cities
43 helpful votes 43 helpful votes
“Clearly Extraordinary - One of the finest Hyatt's!”
5 of 5 stars Reviewed March 29, 2013

Words can't express this modern marvel hotel. The design inside and out is breathtaking. I was wow'd in every since and believe me that takes great efforts because I spend 150 nights a year in hotels. This staff provided individual one on one first class customer service. I am a diamond member and they took the liberty to upgrade me two a superior king room. The views from the all glass exterior wall were breath taking. The view from the bathtub are unforgettable - you must take a bath at night and take in the views! The restaurant 18 degrees food and service were no doubt 5 star. The wide variety of middle eastern cuisine provided a great sampling from the area. I would recommend the Künefe for desert which is Lebanese. It was phenomenal - melts in your mouth! I visited the hotel on my birthday and was surprised upon my arrival in my room with a birthday cake. I would like to extend my sincere appreciation to the hotel manager and front desk staff Kenishi for making my birthday stay unforgettable. I would highly recommend this hotel if you are looking for a memorable experience.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

As an avid traveller that spends a lot of his time in hotels, your feedback is truly humbling! We’re thrilled you had an unforgettable experience and birthday and we’ll be sure to acknowledge Kenishi’s hard work as well!

Looking forward to having you back!
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194 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Abu Dhabi, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 24, 2013

I stayed 2 night in Hyatt capital gate. It is amazing and new hotel. The hotel start from 18th floor to 33 floor. Every room is different design for other room. the suite was incredible and the view is good. In the suite the minibar was free. Everything in hotel was good. Recommend this hotel for romance

Room Tip: room with sea view
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, UK
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed March 20, 2013

We stayed in this hotel during the Grand Prix weekend. Conveniently placed to be not too expensive (when compared to the circuit hotels), but within a reasonable taxi ride (30 mins) from Yas Marina.

The only thing to watch is if you want to be able to walk out of your hotel into a touristy area this hotel isn't the right one for you. It's attached to a conference centre, and is, I think, a taxi ride from any tourist spots. We just used it as a base to go to the F1, and it was perfect.

Room was great. Lovely bathing areas. Nice views. No complaints at all.

Food was great - room service very good. There is a striking restaurant which was lovely, but very expensive.

There is a very nice little roof top swimming pool and jacuzzi, which we used a couple of times. Lovely views.

All in all I would say, great for if you're off to the F1, or if you are going to a conference. If you want to be able to walk to attractions from your hotel, give this one a miss.

Room Tip: They all looked like they would be good. Huge windows.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

Thanks so much for your wonderful feedback. We’re happy to hear you had a wonderful time experiencing our hotel and the joys and Formula 1!

We are connected directly to ADNEC which is ideal for our business guests and although we aren’t located close to all key attractions, we do have the majestic Shekih Zayed Grand Mosque just 5 minutes away – we hope you had a chance to visit this marvel! If not, we look forward to your next visit and assisting you with some additional tourist tips, trips and bookings!
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Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2013

If you really want some great service in Abu Dhabi these guys are awesome. Rooms are generous to a fault and while its a two elevator ride you sort of get use to it. Pool was a bit small but steam room was great!!!! Sorry did not have time to try out full spa. Maybe next time.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Finland
Top Contributor
106 reviews 106 reviews
105 hotel reviews
Reviews in 70 cities Reviews in 70 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed March 16, 2013

Stayed here for 3 nights on a holiday. As we spent an extended time in Abu Dhabi, instead of staying in one hotel, we tried several (Capital Gate, Eastern Mangroves, Fairmont, Viceroy).

Room: The room is very clean, luxuous and modern. Well designed and a wonderful bathroom and bathtub. We could not find any fault. A nice view towards the sea. The beds and pillows are very comfortable.

Facilities: There is a nice gym, a spa and an outside pool, sort of hanging along the wonderful designed Hyatt Capital Gate. Whilst the lobby is small, it is very nicely decorated and check out the great library corner.

Location: We were a bit concerned about the location, but it turned out to be only a short taxi ride to e.g. Marin Mall (about 15-20 minutes). Mushrif Mall is only a couple of minutes away. However, there is nothing in walking distance from the hotel (shops/restaurants).

Reception/Staff: Everyone was very friendly and professional.

Breakfast/food: We had dinner in the café on the first floor, which was a bit pricy, but tasted fine. Our only complaint in respect of the Hyatt hotel was the breakfast. The selection was below average (what may be expected from a Hyatt). On the first day of our stay, the carrot juice was not refilled as they did not have anymore, whilst the breakfast was still open for about 1.5 hour. On the second morning the carrot juice was not even there. That was a minus. Also the refilling of other items, from bananas to breads could take up to 30 minutes. Other items which were there on the first morning were not available on the second morning. Coffee was served by the waiters per cup, but it took a very long time (up to 20 minutes) for each cup to arrive on our table. Luckily on the third morning we got a pot of coffee. Whilst the views are nice in the restaurant, the breakfast was our least favorite of all the hotels we stayed in Abu Dhabi (and actually all of the Middle East) and honestly disappointing for a five star hotel like Hyatt.

Overall: A very beautifully designed hotel with wonderful rooms. You are not right in the center of things, but with a short taxi ride, all of Abu Dhabi is available to you. The breakfast is questionable. I would not recommend this for holidays for more than 2-3 nights as the hotel can be more considered a business hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

Such an extensive and positive review – thank you!

We highly appreciate your constructive feedback in regards to breakfast and we are investigating how we are able to improve this service offering. I’m delighted to note that we have already added additional new hot items to the buffet!

We do hope you will return soon and when you do, please us let know so we can ensure all your needs are met!
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Ufa, Russia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

Had a vacation in UAE this spring. Went in Abu Dabi for one day and had dinner in restaurant "18 gedrees", which is in Hyatt Capital Gate. We spent an amazing time there! Restaurant stuff was very proffecional, despite of the fact that all of them are really young. Specially want to say thank you to Ian and Rosalyn who served us. They did everything perfectly! And we enjoyed every single detail there - food, atmosphere, interior, service. When i have a chance to come back to this country, i would love to go to "18 degrees" again!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sammamish, Washington
Top Contributor
125 reviews 125 reviews
38 hotel reviews
Reviews in 73 cities Reviews in 73 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 11, 2013

This hotel looks awesome from the outside. It's a bit far from everything though, unless you just need to access the convention center. There are no places to eat or shop within walking distance, that i could see. Even driving there is a bit tricky, despite it being the lone building in the skyline.

Parking seems to be valet-only. You have to get to front desk at 14th floor to check in. For some reasons, it seems to take forever to get there. Surely they could've built a faster elevator. From there, it's another elevator to your room. It just seem to take too long to get to the room.

Other than that, the hotel is very nice. Room is huge, and has a great view. Everything is modern. Maybe it's too new, or too expensive, but the hotel is very quiet, and it just feel a bit lifeless and sterile staying there.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

We greatly appreciate your feedback, thank you. Capital Centre – a key business district of Abu Dhabi – is currently being developed and we apologise that more activities in the surroundings are not yet available however this will soon change! As we are a mixed used building, levels 1-17 are office space hence why the hotel was designed to have a “Sky Lobby” 80 metres above the ground – to add some additional quirkiness to the building’s design and overall guest experience.

As with any hotel or business, we have our busy and quiet moments however hope that during this quiet period, you managed to get some undoubtedly well-deserved rest and relaxation with your family :)

Looking forward to welcoming you back again soon.
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Additional Information about Hyatt Capital Gate

Address: P.O. Box 95165, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 116 hotels in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Capital Gate 5*
Official Description (provided by the hotel):
Hyatt Capital Gate Abu Dhabi is a premium business hotel located in the iconic Capital Gate building, which leans a record-breaking 18 degrees. The hotel is also a part of the Abu Dhabi National Exhibition Centre (ADNEC), the largest conference and exhibition venue in the Middle East.Hyatt Capital Gate Abu Dhabi offers 189 luxury five-star guestrooms and suites occupying the18th to 33rd floors of the Capital Gate building. It has a contemporary and luxurious design with panoramic views from floor-to-ceiling windows.Bringing a new focus to style and design in the city, the hotel invites guests to experience several dining options from the variety in Profiterole to delicate Eastern Mediterranean flavours at the hotel’s signature restaurant, 18˚. For something more intimate, there is the residential-style Lounge or the sleek bar Privé, located next to the hotel’s four Salon meeting rooms.Rayana Spa, Abu Dhabi’s only “sky spa”, is perched on the 19th floor overlooking the city. The Spa offers “a refreshingly elevated oasis experience” that complements the Fitness Centre, suspended outdoor pool and whirlpool.Hyatt Capital Gate Abu Dhabi is strategically located within walking distance of the UAE capital’s embassy and government district. It is less than ten minutes’ drive from the UAE Armed Forces General Headquarters (GHQ) and the twofour54 media zone. The international airport is a 15-minute limousine or taxi ride away. ... more   less 
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