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“Modern amazing hotel” 5 of 5 stars
Review of Hyatt Capital Gate

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Hyatt Capital Gate
5.0 of 5 Hotel   |   P.O. Box 95165, Abu Dhabi, United Arab Emirates   |  
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Ranked #13 of 121 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Modern amazing hotel”
5 of 5 stars Reviewed March 24, 2013

I stayed 2 night in Hyatt capital gate. It is amazing and new hotel. The hotel start from 18th floor to 33 floor. Every room is different design for other room. the suite was incredible and the view is good. In the suite the minibar was free. Everything in hotel was good. Recommend this hotel for romance

Room Tip: room with sea view
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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567 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Bristol, UK
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed March 20, 2013

We stayed in this hotel during the Grand Prix weekend. Conveniently placed to be not too expensive (when compared to the circuit hotels), but within a reasonable taxi ride (30 mins) from Yas Marina.

The only thing to watch is if you want to be able to walk out of your hotel into a touristy area this hotel isn't the right one for you. It's attached to a conference centre, and is, I think, a taxi ride from any tourist spots. We just used it as a base to go to the F1, and it was perfect.

Room was great. Lovely bathing areas. Nice views. No complaints at all.

Food was great - room service very good. There is a striking restaurant which was lovely, but very expensive.

There is a very nice little roof top swimming pool and jacuzzi, which we used a couple of times. Lovely views.

All in all I would say, great for if you're off to the F1, or if you are going to a conference. If you want to be able to walk to attractions from your hotel, give this one a miss.

Room Tip: They all looked like they would be good. Huge windows.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

Thanks so much for your wonderful feedback. We’re happy to hear you had a wonderful time experiencing our hotel and the joys and Formula 1!

We are connected directly to ADNEC which is ideal for our business guests and although we aren’t located close to all key attractions, we do have the majestic Shekih Zayed Grand Mosque just 5 minutes away – we hope you had a chance to visit this marvel! If not, we look forward to your next visit and assisting you with some additional tourist tips, trips and bookings!
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Dubai, United Arab Emirates
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 20, 2013

If you really want some great service in Abu Dhabi these guys are awesome. Rooms are generous to a fault and while its a two elevator ride you sort of get use to it. Pool was a bit small but steam room was great!!!! Sorry did not have time to try out full spa. Maybe next time.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Finland
Level Contributor
107 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 stars Reviewed March 16, 2013

Stayed here for 3 nights on a holiday. As we spent an extended time in Abu Dhabi, instead of staying in one hotel, we tried several (Capital Gate, Eastern Mangroves, Fairmont, Viceroy).

Room: The room is very clean, luxuous and modern. Well designed and a wonderful bathroom and bathtub. We could not find any fault. A nice view towards the sea. The beds and pillows are very comfortable.

Facilities: There is a nice gym, a spa and an outside pool, sort of hanging along the wonderful designed Hyatt Capital Gate. Whilst the lobby is small, it is very nicely decorated and check out the great library corner.

Location: We were a bit concerned about the location, but it turned out to be only a short taxi ride to e.g. Marin Mall (about 15-20 minutes). Mushrif Mall is only a couple of minutes away. However, there is nothing in walking distance from the hotel (shops/restaurants).

Reception/Staff: Everyone was very friendly and professional.

Breakfast/food: We had dinner in the café on the first floor, which was a bit pricy, but tasted fine. Our only complaint in respect of the Hyatt hotel was the breakfast. The selection was below average (what may be expected from a Hyatt). On the first day of our stay, the carrot juice was not refilled as they did not have anymore, whilst the breakfast was still open for about 1.5 hour. On the second morning the carrot juice was not even there. That was a minus. Also the refilling of other items, from bananas to breads could take up to 30 minutes. Other items which were there on the first morning were not available on the second morning. Coffee was served by the waiters per cup, but it took a very long time (up to 20 minutes) for each cup to arrive on our table. Luckily on the third morning we got a pot of coffee. Whilst the views are nice in the restaurant, the breakfast was our least favorite of all the hotels we stayed in Abu Dhabi (and actually all of the Middle East) and honestly disappointing for a five star hotel like Hyatt.

Overall: A very beautifully designed hotel with wonderful rooms. You are not right in the center of things, but with a short taxi ride, all of Abu Dhabi is available to you. The breakfast is questionable. I would not recommend this for holidays for more than 2-3 nights as the hotel can be more considered a business hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

Such an extensive and positive review – thank you!

We highly appreciate your constructive feedback in regards to breakfast and we are investigating how we are able to improve this service offering. I’m delighted to note that we have already added additional new hot items to the buffet!

We do hope you will return soon and when you do, please us let know so we can ensure all your needs are met!
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Ufa, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

Had a vacation in UAE this spring. Went in Abu Dabi for one day and had dinner in restaurant "18 gedrees", which is in Hyatt Capital Gate. We spent an amazing time there! Restaurant stuff was very proffecional, despite of the fact that all of them are really young. Specially want to say thank you to Ian and Rosalyn who served us. They did everything perfectly! And we enjoyed every single detail there - food, atmosphere, interior, service. When i have a chance to come back to this country, i would love to go to "18 degrees" again!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sammamish, Washington
Level Contributor
267 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
4 of 5 stars Reviewed March 11, 2013

This hotel looks awesome from the outside. It's a bit far from everything though, unless you just need to access the convention center. There are no places to eat or shop within walking distance, that i could see. Even driving there is a bit tricky, despite it being the lone building in the skyline.

Parking seems to be valet-only. You have to get to front desk at 14th floor to check in. For some reasons, it seems to take forever to get there. Surely they could've built a faster elevator. From there, it's another elevator to your room. It just seem to take too long to get to the room.

Other than that, the hotel is very nice. Room is huge, and has a great view. Everything is modern. Maybe it's too new, or too expensive, but the hotel is very quiet, and it just feel a bit lifeless and sterile staying there.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

We greatly appreciate your feedback, thank you. Capital Centre – a key business district of Abu Dhabi – is currently being developed and we apologise that more activities in the surroundings are not yet available however this will soon change! As we are a mixed used building, levels 1-17 are office space hence why the hotel was designed to have a “Sky Lobby” 80 metres above the ground – to add some additional quirkiness to the building’s design and overall guest experience.

As with any hotel or business, we have our busy and quiet moments however hope that during this quiet period, you managed to get some undoubtedly well-deserved rest and relaxation with your family :)

Looking forward to welcoming you back again soon.
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Savage, Minnesota
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 11, 2013

A building unlike I've ever seen before. The service was, per usual Hyatt standards, very good. The rooms were very comfortable and complete with all ecpected amenities. Location is in the middle of a fair amount of new construction and without a cab ride, there is nothing close. The one available restaurant was good, not great. I thought it was quite humorous that from various points in Abu Dhabi taxi drivers did not know how to find the hotel or even that it existed.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, April 9, 2013
Dear Guest

Many thanks for your constructive feedback and we’re delighted to hear you received the service you expected.

Please bear with us as construction of Capital Centre – a key business district for Abu Dhabi – is being developed. As a mixed used building, unfortunately we are unable to have a Hyatt sign on the building’s façade however, we have already implemented installation of a large sign facing the highway to increase awareness of our presence to all our guests – including taxi drivers! We can expect it to be erected soon however should you enter another taxi who is unsure of our whereabouts, please refer to us as the ‘leaning or bending tower next to ADNEC’ and without a doubt, he’ll know where to go!
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Additional Information about Hyatt Capital Gate

Address: P.O. Box 95165, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 121 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyatt Capital Gate 5*
Number of rooms: 189
Official Description (provided by the hotel):
Hyatt Capital Gate Abu Dhabi is a premium business hotel located in the iconic Capital Gate building, which leans a record-breaking 18 degrees. The hotel is also a part of the Abu Dhabi National Exhibition Centre (ADNEC), the largest conference and exhibition venue in the Middle East.Hyatt Capital Gate Abu Dhabi offers 189 luxury five-star guestrooms and suites occupying the18th to 33rd floors of the Capital Gate building. It has a contemporary and luxurious design with panoramic views from floor-to-ceiling windows.Bringing a new focus to style and design in the city, the hotel invites guests to experience several dining options from the variety in Profiterole to delicate Eastern Mediterranean flavours at the hotel’s signature restaurant, 18˚. For something more intimate, there is the residential-style Lounge or the sleek bar Privé, located next to the hotel’s four Salon meeting rooms.Rayana Spa, Abu Dhabi’s only “sky spa”, is perched on the 19th floor overlooking the city. The Spa offers “a refreshingly elevated oasis experience” that complements the Fitness Centre, suspended outdoor pool and whirlpool.Hyatt Capital Gate Abu Dhabi is strategically located within walking distance of the UAE capital’s embassy and government district. It is less than ten minutes’ drive from the UAE Armed Forces General Headquarters (GHQ) and the twofour54 media zone. The international airport is a 15-minute limousine or taxi ride away. ... more   less 
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