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“Fantastic service” 5 of 5 stars
Review of Hyatt Capital Gate

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Hyatt Capital Gate
5.0 of 5 Hotel   |   P.O. Box 95165, Abu Dhabi, United Arab Emirates   |  
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Ranked #10 of 120 Hotels in Abu Dhabi
Certificate of Excellence 2014
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“Fantastic service”
5 of 5 stars Reviewed November 3, 2012

The standard of service and quietness and quality of the rooms was excellent. It is definitely an architectural intrigue as the hotel rooms are on the 20th floor and upwards to the top of the building. The breakfast was a brilliant choice in diversity, quality and service levels. I would highly recommend this hotel.
The only tricky part is the road construction around ADNEC at the second in getting in to the hotel but there are plenty of roadwork direction signs to Capital Gate to help any taxi driver! :-)

Room Tip: Just ask for a quiet room. We had a corner one which was fabulous.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dubai, United Arab Emirates
Top Contributor
72 reviews 72 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 31, 2012

Hyatt capital is the synonym for real luxury!! amazing rooms, decor and style! you should see the bathroom area nothing more relaxing:) very spacious, really elegant. Top amenities in all rooms like espresso machine and a variety of teas, coffees etc. Hotel staff are very well oriented starting from the door man all are extremely professional.. I had an issue in my room and the FOM Mohammed ( exceeds expectations) solved it on the spot. The bed is the most comfortable hotel bed i think
A must try hotel in Abu Dhabi

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haleiwa, Hawaii
Top Contributor
120 reviews 120 reviews
89 hotel reviews
Reviews in 62 cities Reviews in 62 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed October 25, 2012

I stayed at the Hyatt Capital Gate for 2 nights. I was lucky to get an upgrade to a beautiful suite overlooking Abu Dhabi and the distant desert.

The property is super modern. There was nothing missing in my suite. A ultra red light whirlpool, electronic curtains open and let you get a panoramic view from your bedroom, your living room and even from your bathroom.
3 TV's (Bedroom, Living room, jacuzzi), a small kitchen, private expresso machine, a large desk with plenty of outlets.
The hotel is connected to the Abu Dhabi convention center - it was very convenient.

The rooftop pool is fantastic. The modern gym on the top floor offered a wide variety of exercise machines. The gym in structure from the Philippines went out of his way to assist.

Personalized service was excellent. I enjoyed the superb breakfast buffet.
I can recommend this hotel when attending a trade show in Abu Dhabi - it's an excellent choice.

Room Tip: Treat yourself to a suite- it's worth the investment!
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, October 28, 2012
Dear Guest

We are delighted to hear you enjoyed your stay with us and greatly appreciate the time you took to provide us and fellow travelers with your feedback.

Come again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 13, 2012

This hotel is an amazing engineering feet. Our room on the 30th floor was large, very modern clean and with the most comfortable bed. The room included free bottles of water & fruit & tea/coffee machine and the TV had lots of channels to choose from. It also included a well stocked mini bar at reasonable prices.
The bathroom included a shower and a large bath.
The wi-fi connection was good but not free - it costs 55AED per day - which is a bit mean for a hotel like this.
Also our room rate dod not include breakfast, which again seems a tad mean.
The pool on level 18 is good but the seats near the bar area could do with some shade or umbrellas.
The staff were very friendly and excellent and always willing to help.
The only downside is that the hotel is located a fair way from the main sights of Abu Dhabi city and the whole area around the hotel is an ugly construction zone with our taxis finding it difficult to find the hotel entrance on a few occasions.
But the hotel is still well worth staying in.

Room Tip: Make sure you request a high floor.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, October 24, 2012
Dear Guest

We greatly appreciated your constructive feedback - thank you.

We're delighted you enjoyed your stay however apologise regarding the construction that is being carried out around the hotel. The infrastructure of the roads are being renovated and upgraded to make it easier for future guests to access the hotel and ADNEC (Abu Dhabi National Exhibition Centre).

Internet isn't included in all room types however is complimentary for those staying in a Suite or on a Corporate Rate with us. In addition, if you're booking online, Hyatt rates do not include breakfast automatically. In the future, we suggest you try our Bed and Breakfast package which you find under our Special Offers page.

We look forward to welcoming you again soon!
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Cologne, Germany
Senior Contributor
49 reviews 49 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed October 11, 2012

What can I say: excellent service, nice design, beautiful and huge rooms, good bathrooms and shower products, very good restaurant with stunning views over Abu Dhabi.
The real difference, however, is in the high quality of the staff and the level of seamless service.
Me and my colleagues are frequent travellers to the region and very frequent guests with Hyatt all over the world. This property is a nugget.
The only let down is in the location - although conveniently located, the permanent road construction around the adjacent ADNEC (convention center) makes it a bit difficult to reach at times. However, do NOT let this put you off. You will be more than compensated.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, October 14, 2012
Dear Guest,

Thank you for your wonderful remarks which I will share with my colleagues! We are thrilled to hear you enjoyed your stay and look forward to your return.

We do hope by then the construction will be over. They are actually building an overpass which in the future, will make it much easier for all our guests to access the hotel from various directions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo,Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2012

I had an excellent accomodation in this Hotel ( Everything is perfect )
the best waiter Ever is Sanae Karim with its shiny Smile , she is really the best with her perfect attitude ,also very helpfull
wish to come back again as it really an excellent hotel.

Room Tip: Choose any :)
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, October 14, 2012
Dear Guest,

We are delighted to know that you enjoyed your stay however more importantly, that in particular, Sanae Karim provided you with outstanding service! Thank you for your comment as this has enabled us to reward her internally.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2012 via mobile

High quality rooms, awesome staff, very comfortable rooms. Quick cab ride to other five star properties like Fairmont, Shangri La, Ritz Carlton. Sabine - night shift manager is most helpful! Overall, incredible hotel.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Capital Gate

Address: P.O. Box 95165, Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 120 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hyatt Capital Gate 5*
Number of rooms: 189
Official Description (provided by the hotel):
Hyatt Capital Gate Abu Dhabi is a premium business hotel located in the iconic Capital Gate building, which leans a record-breaking 18 degrees. The hotel is also a part of the Abu Dhabi National Exhibition Centre (ADNEC), the largest conference and exhibition venue in the Middle East.Hyatt Capital Gate Abu Dhabi offers 189 luxury five-star guestrooms and suites occupying the18th to 33rd floors of the Capital Gate building. It has a contemporary and luxurious design with panoramic views from floor-to-ceiling windows.Bringing a new focus to style and design in the city, the hotel invites guests to experience several dining options from the variety in Profiterole to delicate Eastern Mediterranean flavours at the hotel’s signature restaurant, 18˚. For something more intimate, there is the residential-style Lounge or the sleek bar Privé, located next to the hotel’s four Salon meeting rooms.Rayana Spa, Abu Dhabi’s only “sky spa”, is perched on the 19th floor overlooking the city. The Spa offers “a refreshingly elevated oasis experience” that complements the Fitness Centre, suspended outdoor pool and whirlpool.Hyatt Capital Gate Abu Dhabi is strategically located within walking distance of the UAE capital’s embassy and government district. It is less than ten minutes’ drive from the UAE Armed Forces General Headquarters (GHQ) and the twofour54 media zone. The international airport is a 15-minute limousine or taxi ride away. ... more   less 
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