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“Hotel visit - 7 days in late April” 5 of 5 stars
Review of Centro Yas Island Abu Dhabi by Rotana

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Centro Yas Island Abu Dhabi by Rotana
3.0 of 5 Hotel   |   Golf plaza, Abu Dhabi, United Arab Emirates   |  
Hotel amenities
Ranked #35 of 118 Hotels in Abu Dhabi
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Hotel visit - 7 days in late April”
5 of 5 stars Reviewed May 5, 2014

Holiday trip for 7 days at end of April. Hotel exceeded expectations all the way through from initial check in to check out. Above what I'd expect for 3 star - with particular commendation to the service of staff throughout all areas especially in the restaurant. They were all very pleasant, welcoming, helpful and most had a reasonable grasp of English which helped enormously.
ROOM - 653 overlooking the pool - great view, quiet, comfortable, spotlessly clean, good air conditioning, with good 'climate change' principals on bed linen and towel changes. Complimentary bottle of water each day left in fridge which was a nice touch in searing temperatures outside. All that was missing was some pouring milk in the fridge for us Brits who like our cup of tea; powdered is not the same. Milk could be bought at the hotel shop but at a significant premium (2 litres from a supermarket was just over 2AED compared to a mug size of milk at hotel at around 10 AED).
POOL area - was lovely, clean, temperature and chlorine levels just right, plenty of recliners, pool attendants on site always during opening times, pool towels included at no extra charge. Only a five/ten minute walk to the private beach and with a complimentary token from reception, towels and recliners are available on the beach which was life guard and security supervised, clean, safe. Gets very busy on a Friday afternoon, be warned! Planes from airport fly nearby but noise is NOT an issue at all.
RESTAURANT - excellent. Does a buffet for breakfast and evening meal with changes each day e.g. mexican one night, european another etc. However the a la carte menu is always available. A la carte was very reasonably priced (around 40-50 EAD for a main meal), food was always good and fresh and really generous portion sizes for lunch and dinner; I ate there most nights and each time was excellent. Special compliments go to the restaurant manager, Khalid, and in particular two of his staff - Parvez and Ahad - (although all the staff were very good) - for their with attentive professional service, nice conversation and genuine interest in ensuring I was happy with the service; nothing was too much trouble. Khalid - thank you VERY much and much luck in the future.
TRANSPORT - free shuttle bus service to stops around Yas Island at regular intervals from outside the hotel. free shuttle bus between hotel and Abu Dhabi also (which takes about 30 minutes to abu and up to an hour to return at evening time). Car hire is also available at adjacent hotel for £35 per day for small air conditioned car - which I used to go on a day trip to Dubai (full tank of petrol cost me ... £15!!!). 10 minutes by taxi from Abu Dhabi airport. I can confirm that the travel FROM airport to hotel is double the cost of travel FROM hotel to airport. But still very low cost. Taxi rank is right outside the hotel.
EXTRA SUPPLIES - there are no food shops around Yas Island aside from the ones in the hotels which charge significant mark ups (e.g. 7UP can costs 1.50 AED in supermarkets, but 11 AED in hotels). So, advice is if you are staying for a few days then go to the carrefour and stock up on little supplies on day one or two of your visit. The shop in the Centro stocks very British orientated items - brand name shampoos, lotions, toothpaste as well as chocolate like ... twix, mars, crisps !!! There is also a waitrose in the basement level of the Etihad Towers in Abu Dhabi.
English is spoken everywhere and all the signs are in both Arabic and English... couldnt be simpler!
All in all, a great experience. I would thoroughly recommend the Centro.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, May 10, 2014
Dear Jackie662010,

Greetings from Centro Yas Island!

Thank you very much for choosing our hotel for your week-long visit to Abu Dhabi and also for taking the time to sharing your experience with us. We sincerely appreciate the details that you have described for future travellers; the photos are great as well .

It is really pleasing for me and the team to know that you felt very well looked after, and it seems you have truly captured the spirit of Centro: Stylish and comfortable facilities, Genuinely friendly service team, sumptuous and diverse food offering and best of all the most affordable rates in the market. If you feel that we are worthy of more than 3-stars, we feel that we have met our objective.

All of your comments have been shared with the team, and our only wish is that you will have the opportunity to visit us again in the very near future.

Until then, thanks again and best regards,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
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318 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 3, 2014 via mobile

The reception and valet team were all very polite and welcoming. The free upgrade was very welcomed and appreciated - thank you! However with this said, the arrival experience overall could improve as the valet parking staff didn't inform me upon arrival that the luggage would not be taken out of the vehicle, I was only informed during the check in. This lead to waiting for ten minutes until the car was located and brought back up to the Porte Cochere. The Food & Beverage team were all very friendly and service by the pool was great. Breakfast selection was good, although the fresh cut fruit were three types of melon only. Stacking the juice glasses under the juice counter like they were was not a great idea as there was a broken glass among the others with glass shards on the shelf. Dangerous and the perfect height for little children to reach. However once the staff were alerted it was removed very quickly. Sam - the life guard was excellent, friendly and offering to lend me his goggles was a personalized touch - thank you. The chlorine levels in the pool seemed high and the water was murky. The Housekeeping team I met were all friendly, room was perfect for one person and overall clean and fresh except for some sticky marks on the bed side table. A luggage rack in the room would be useful. With the hotel being so close to the Du Forum, it's the perfect location for a weekend getaway when watching a show. The overall service from the staff is an asset to this hotel - worth visiting.

Stayed May 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, May 10, 2014
Dear oceanagm,

On behalf of the entire Centro Yas Island team, I wish to express our appreciation for choosing our hotel and for giving us your valuable feedback. It is great to know, overall, you enjoyed the Centro concept and the services/facilities that we offer. Your compliments have been shared with the team and we are proud of their professional and courteous approach.

You have kindly given us some very valuable feedback and we have started to address them point-by-point. Thanks to your observation and your feedback, we are able to make continuous improvements.

Please do let me and the team know when will be your next visit to Yas Island, we look forward to welcoming you back.

Best wishes,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 2, 2014

Comfortable, clean, and affordable. Are not the only words that describe this "home away from home". For the "workaholic, you can best believe you will have the peace and quite you need to continue to be number 1 at your job! If your family is coming with you, they can reap the benefits of the courteous staff, convenience to two major Emirates as well as the "out of this world" amenities that surround this tranquil hotel. When the evening appears, the ambiance will add some spice while remaining professional, respectful, and "spoiling". Although this is a business hotel, it has a "five star" feel. Thank you staff (bar, buffet and "Shisha" section) for making Centro my number stay in Abu Dhabi!!

Room Tip: There is a view of water. If you are interested in that, ask the hotel to affix your room for that...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, May 10, 2014
Dear MissDee2012,

Thank you so much for the wonderful feedback about the team and facilities at Centro Yas Island. We are so pleased to know that we have made your stay memorable as you team works tireless to ensure all of our guests are well looked after.

All of your comments have been shared with the team, and we all hope to welcome you back in the near future.

Best regards,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2014

The hotel is excellent value for money and has a lovely beach nearby. From arrival at reception we were made to feel very welcome, the reception staff were very efficient and friendly. The Buffett breakfast was excellent value for money and the pancakes are a must, a personal thanks to the chef (Chantana) for finding me lemon and sugar for my pancakes. The manager of the restaurant, Khalid personally greeting all of his guest and ensured they are happy with their breakfast. His staff, Richie, Pearly, Sherry, Parvez and Sanesh are all very friendly, helpful and will do anything to help you. I cannot fault the service in the restaurant and think you are all doing a fantastic job. I have spent the last two days down by the pool and must say how relaxing it is and well looked after. The staff are very attentive at the pool (Shree and Khalife) sorting out my umbrella and made me feel very welcome, nothing was too much trouble for them. My room was kept spoilt less clean by Puroshotham and had everything needed for a short stay, lovely view from room looking out to the sea. I would recommend this hotel and would definitely be back due to the price of rooms and the staff making you feel special.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, April 30, 2014
Dear Karen B,

The entire team at Centro Yas Island and I sincerely thank you for choosing our hotel as your home in Abu Dhabi and that you take the time to thank and recognize our colleagues.

We are proud of the team's efforts, day in day out, to make all of our guest's feel special and it is great to know that we have exceeded your expectations. I will make sure that all your comments are shared with the entire team as a testament to their high level of professionalism.

Thanks once again and sincerely hope to welcome you back soon, best regards,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 26, 2014

Centro is fabulous value for money. Management and all staff were fantastic and it felt like we were being personally greeted on all occasions. Very clean, modern, spacious, yet not too big in terms of actual hotel size, which perhaps added to the feeling of intimacy with staff. Breakfast was great. Just couldn't fault this hotel, really regretted not be able to stay longer. Brilliant experience -exceptional service. Gold star from us !!!!

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, April 30, 2014
Dear Peter A,

Thank you very much for all your compliments, we are thrilled to know that the Centro Yas Island team looked after you and your family.

We are proud of the service team's achievements in make our guests feel right at home and we are always looking for ways to exceept our guests' expectations.

It would be fantastic if you would visit us again soon to experience more of what the hotel and indeed what Yas Island has to offer as family entertainment.

Sincerely,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
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Houston, Texas
Top Contributor
141 reviews 141 reviews
66 hotel reviews
Reviews in 64 cities Reviews in 64 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 26, 2014 via mobile

This hotel is one of 5 or 6 hotels at the yas plaza complex. I believe it is the cheapest one of these hotels, but it's still a very good choice for those trying to save a few dirhams on yas island. Rooms are on the smallish side but okay for solo travelers or couples. Restaurant offers breakfast and dinner buffets. There is also a bar but you are better off going to the y bar next door at the rotana hotel which is much larger and carries a lot of sports events on their multitude of TVs. The rotana is the sister hotel to the centro so you can charge meals, etc at their restaurants to your room. Service at the centro was excellent. I would definitely stay there again. In fact, I think I will be returning within a month

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, April 30, 2014
Dear Ciahasher,

Thank you very much for the great review; we are so pleased to that you enjoyed staying with us. I can notice how much your travel and so we are honoured to have made your stay memorable.

All your feedback has been shared with the team and we are all committed to providing you with consistently exceptional service, exceptional accomodation, expectional dining options, and most of all exceptional prices. It would be pleasure to meet you on your next visit.

Best regards,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
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Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2014

I was staying in this hotel for a few days in January... I was travelling really long to finally get to the hotel and they told me my room was cancelled - after i went out of the hotel, find another one i thought it would be a good idea to see other hotels on booking sites, then i found ONE ROOM available in this hotel. of course i went back and booked this room via internet. they looked very suprised when i arrived again.
NOBODY of this staff was saying anything to me to feel more confortable - after 2 or 3 weeks the hotel manager called me to apologize, even if i think he just wanted a name of the person which did this to me.
i give such a high rating to this hotel only because of the all other staff that is normal, keeping this hotel on the high level. from the cleanliness to every other thing (restaurant service, food quality, gym, swimming pool).

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, April 30, 2014
Dear Hoodstar1,

Thank you very much for choosing the Centro Yas Island and for sharing your feedback with us.

It is great to know that you think highly of our hotel's facilities and the dining options. I am equally disappointed that the team did not make you feel welcome at first. Unfortunately there may have been a technical error which occured and so there was a conflict of information. Please accept the team's apology for that.

Thanks to feedback like yours, we are able to share with the team and follow up on the details which can enhance the guest experience.

Please do keep in touch and let us know when you are back in Abu Dhabi.

Best regards,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centro Yas Island Abu Dhabi by Rotana

Address: Golf plaza, Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #35 of 118 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Centro Yas Island Abu Dhabi by Rotana 3*
Number of rooms: 259
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