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“money exchange” 3 of 5 stars
Review of Centro Yas Island Abu Dhabi by Rotana

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Centro Yas Island Abu Dhabi by Rotana
3.0 of 5 Hotel   |   Golf plaza, Abu Dhabi, United Arab Emirates   |  
Hotel amenities
Ranked #39 of 120 Hotels in Abu Dhabi
Abu Dhabi, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
“money exchange”
3 of 5 stars Reviewed February 3, 2013

...make sure to have enough local cash with you. As a guest you have to sign that you agree with the exchange rate, which is kind of "strange". As a "stranded" traveller you have simply limited possibilities to check the "fairness" of the rate quickly. (they charged me over 12%) The alternative was a charge of 5 Euro extra to use the VISA card.
Other than that no issues.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, February 23, 2013
Dear Chris S,

Thank you very much for choosing the Centro Yas Island, we are happy to learn that you enjoyed your stay with us. In addition, thank you for expressing your impressions regarding our currency exchange procedures.

Please know that, while the exchange rate at the airport or exchange outlet may be better, we conduct a check of all hotels to find the fairest exchange rate for our guests. In addition, please know that the signed exchange voucher is necessary for internal audit purposes, as do any other cash-related transactions. I am sorry that these points were not explained to you clearly as an assurance. We will address this with the team.

With regads to the EUR5 charge for the Visa, I would very much appreciate if you could contact me with further details because this is neither our policy nor our standard.

We are glad that your enjoyed your stay with us and that the room and cleanliness meets your expectations. We also hope to welcome you back to Centro Yas Island very soon,

Best regards,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
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386 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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London
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 3, 2013

We stayed at Centro for 5 nights between Christmas and New year as we were attending a wedding at the Viceroy Hotel. Centro was clean with decent sized rooms and had quite a few facilities as you are able to access everything in Centro and the Rotana hotel next door.
We mostly only slept at the hotel as we were attending wedding functions accross the road at the Viceroy hotel however the time that we did spend at Centro was comfortable. Staff are friendly and the facilities are good (pool, restaurant, gym,bar). The only downsides were that the room service menu was limited and expensive for the qualuty of food and as you are very close to the F1 track and airport it can be a bit noisy at times. Overally however we had a nice time at the hotel and found that it was comfortable and good value for money.

Airport transfer- as you are so close you can just get a cab to the hotel from Abu Dhabi airport- it was 30 durhams (£5).

We didnt explore Abu Dhabi much however we heard that the nearby beach is a must!

Room Tip: We got a room with a pool view which was nice
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, February 5, 2013
Dear KTek,

Thank you very much for your visit and your comments, we are happy to know you spent an enjoyable time at Centro Yas Island. We have noted your comments about the price and the variety of food in our Deli and we will share your praise with our colleagues.

We hope to welcome you back, in order to discover what Yas Island and Abu Dhabi has to offer!

Best regards,

Nadim El Zyr
Executive Assistant Manager
Email: nadim.elzyr@rotana.com
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Montreal, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 31, 2013

I usually stay in the Radisson across the street from Centro, but seriously this is a great brand new hotel that should be a 4 star instead of 3. Location, service, facilities are all top notch. I advise to upgrade to a Premium Room to get a fantastic stay. Finally, this is incredible value for money.

Room Tip: Ask for an upgrade, it is well worth it
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, February 2, 2013
Dear Rady,

Thank you very much for taking the time to review the Centro Yas Island, and we are glad that you enjoyed the Premium room and our services overall.

We sincerely hope to welcome you back during your next visit to Abu Dhabi.

Nadim El Zyr
Executive Assistant Manager
Email: nadim.elzyr@rotana.com
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Guwahati, India
2 reviews
4 of 5 stars Reviewed January 24, 2013

Warm welcome by Hotel Reception. Rooms are nice, overall the stay in Yas Rotana experience is very good. The food is very nice.
This Hotel is very good for short stay and basically for Honeymooners.
Only disadvantage is this Hotel is far away from he main city of Abu Dhabi.

Room Tip: Rooms facing swimming pool is nice
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, February 2, 2013
Dear dkkalita,

Thank you very much for taking the time to review our hotel, and we are happy to receive your positive feedback about our colleagues at the Front Desk, the quality of food, and your overall experience.

We look forward to welcoming you back in the near future, best regards,

Nadim El Zyr
Executive Assistant Manager
Email: nadim.elzyr@rotana.com
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Europe
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 24, 2013

The only bad thing I can say about the hotel, was the check-in took a little too long. I had booked through a conference organizer, and that seem to create some problems with the hotel. So if that is a fault with the hotel or the organizer, I do not know.

Other than that it is a very efficient hotel. It has everything you need, and no more than that. Rooms are small, but everything is there and the bed is good.
You can say the same for the breakfast buffet. Small but everything you need is there.

The hotel is very well located for the airport and the Yas Island attractions. But it is a bit far out from the center of the city.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, General Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, January 27, 2013
Dear Guest,

We truly appreciate your kind compliments about the facilities, dining outlets and quality of service available at Centro Yas Island, and that you had found everything you need for an enjoyable stay.

The feedback mentioned in your review have been well noted. We aspire to impress our guests with a high standard of service not only during their stay, but from the moment they book their room. We are very eager to welcome you again, hopefully for a longer stay, so you may be able to explore more activities and destinations on Yas Island.

Our thanks and kind regards.

With Best Regards,
Patrick Martinez
General Manager
Yas Island Rotana and Centro Yas Island
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Winnipeg, Canada
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 21, 2013

The Hotel and the service were super! Food was good also.
When you decide to go, ferrari world is very close.
You have to look for a good taxi driver, most of them try to rip you off.
Yas Island is still under development so there is not much to do!
You need to rent a car, or drive with a taxi.
Again nothing to complain about the Hotel wich is only minutes away from the airport, when you have a good taxi driver!!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, General Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, January 22, 2013
Dear Guest,

We thank you for your positive feedback about our location, facilities and food at Centro Yas Island. We are glad that you had an enjoyable stay.

We sincerely appreciate your insights from your recent visit, particularly on transportation. We are happy to inform you that the recently launched Yas Express now takes hotel guests for free to many leisure destinations on the island, including the new Yas Waterworld.

We hope that you are able to stay with us again to explore and enjoy Yas Island more.

With Best Regards,
Patrick Martinez
General Manager
Yas Island Rotana and Centro Yas Island
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Vienna, Wien, Austria
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 20, 2013

The hotel is pretty close to the Abu Dhabi Airport, to Ferrari World, the F1 circuit and a waterpark. So there are quite a lot of things you can do here, although the hotel is located somehow in the middle of nowwhere, only surrounded by other hotels. Anyways, I enjoyed the stay because of the trendy rooms, the pool, the quality of the restaurant and the friendliness of the staff.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CentroYasIsland, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this review, February 23, 2013
Dear Tom_Swallow,

Thank you very much for your feedback, and we are so pleased that you enjoyed your visit to Centro Yas Island. Also, thanks for uploading the great photos!

We will certainly share your compliments with the Restaurant team as well as the Recreation team, we are proud of their friendliness and consistency to offer the highest possible level of service.

We hope that you will revisit us in the near future, thank you once again and best regards,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centro Yas Island Abu Dhabi by Rotana

Address: Golf plaza, Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #39 of 120 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Centro Yas Island Abu Dhabi by Rotana 3*
Number of rooms: 259
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