Where to start.... We arrived at the hotel in the early hours around 8:30 am (2 adults and a 4 yr old) I must say the first impression was not great for a 5 star hotel. We are used to a welcome drink, cold towels etc and there was none on that, which really is only minor in the grand scheme of things but worth noting and something the hotel should thinkk about doing. Our room was not ready until 2:00 so we used the spa facilities to get ready.
We decided to go for breakfast on the first day and all I can say is the customer service is fantastic! In particular I would like to mention the staff at The Cafe Restaurant which serves breakfast, lunch and buffet dinner. Patrick, one of the managers at the restaurant is excellent and genuinely wanting to make your stay the best. Nothing is too much trouble. The food I found nothing short of fantastic. I was told everything is made in the hotel fresh on the day to be eaten on that day. There maybe was not as much food as previous hotels I have stayed at, but it was no trouble for them to get you what you want if it was not out. For example, the made my daughter spag bol daily - which I might add was so good I finished off her plate as well as my own! The food is just fantastic, I have come home a few pounds heavier!
They are wonderful with children everywhere in this hotel. Our daughter is 4 and she enjoyed spending time in the kids club. On previous holidays we have always been worried about leaving her alone in the kids club for a short length of time, but here its all very secure (I am also told there are cameras everywhere withing the resort) She was always asking to go to the kids club. There are various pools at different depths which is great for families with small children. A bonus here is they give complimentry cold water by the pool and on the beach. In other hotels we have paid a premium for bottled water. I visited the spa once for a sports massage and WOW. absolutely amazing, The treatment rooms are womderful, the bed so comfortable. Lan, the lady who gave me massage was fantastic!
We had a standard room which was lovely, very contemporary. Beds were comfortable, room was very clean, amenities were good. The bath is so big and inviting. My only concern here is that there is room for one small bed to be wheeled in for a child, but if you have 2 children its going to be a tight fit. They also need more drawer space for clothing. I know a lot of families with 2 adults and 2 children had interconnecting rooms.
It was so nice to finally be able to do something at night with a child in tow. Most hotels in the UAE would not allow children in bars, but at the park Hyatt children are welcome on the rooftop terrace bar above the Beach House Restaurant. ALthough we are not big drinkers, and it obviously was not that kind of holiday, it was just nice to relax with a lovely cocktail, music on, and relax. Our daughter made several friends here and we would meet up at the bar and the kids would play together, dance, or enjoy a milkshake.
The beach is so long...9km.... I had a lovely stroll along the beach and feels like you could walk forever here. The water so warm. There are lifegaurds present on the beach and by the pools, however i would like to see a few more dotted about.
My husband used the gym facilities and found them very helpful.
All in all we had a fanstaic holiday and are planning to come back next year! It was the most relaxing week we've had in years. The highlights for us were:
- great customer service
- fanstastic food
- great kids club with friendly staff
- pool side water for no extra charge
- gauranteed good weather in October
- beautiful beach
- 5* spa treatment
- very comfortable sun loungers
Things they could improve on:
- a better first impression with welcome drinks and towels
- ants around the sun loungers...get some Raid!
- continue to add variation to the buffet dinner
if travelling with 2 adults and 2 children think about an interconnecting or larger room
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.