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“Beautiful Hotel” 5 of 5 stars
Review of Park Hyatt Abu Dhabi Hotel & Villas

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Park Hyatt Abu Dhabi Hotel & Villas
5.0 of 5 Hotel   |   Sheikh Khalifa Highway (E 12 Road), Jazirat As Saadiyat, Abu Dhabi 52007, United Arab Emirates   |  
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Ranked #18 of 117 Hotels in Abu Dhabi
London
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Beautiful Hotel”
5 of 5 stars Reviewed November 4, 2013

Beautiful propriety, very elegant and spacious.
Professional and friendly staff, always very helpful.
The rooms were very modern, large and with balcony.
We spent most of our time outside, and I was personally impress from the swimming pool and the beach. You cannot even realize if the hotel is fully booked or not. It's not crowded at all.
We had light lunch by the beach. Fresh and genuine food like prawns with pomegranate and avocado, salmon, ham and figs, and for the end catalan cream.
There is a rich selection for breakfast: I never see a large buffet like that before.
I would love to come back for the next holiday!!!

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABUPH, General Manager at Park Hyatt Abu Dhabi Hotel & Villas, responded to this review, June 18, 2014
Dear Guest,

Thank you for your kind review and for staying with us.Your kind words are much appreciated. We look forward to welcoming you back.

Best regards,
Stuart Deeson,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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522 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Dubai, United Arab Emirates
Top Contributor
77 reviews 77 reviews
44 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 2, 2013

Great place to relax and the hotel is well maintained; with a fantastic beach and breakfast! Spa is also world class and especially the Concierge is very helpful. If you have business in the city, there are probably better locations to stay. In terms of service, the hotel is great.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABUPH, General Manager at Park Hyatt Abu Dhabi Hotel & Villas, responded to this review, June 18, 2014
Dear Guest,

I would like to thank you for staying with us and for taking the time to send us your valuable comments.

We look forward to welcoming you back to Park Hyatt Abu Dhabi Hotels and Villas

Best regards,
Stuart Deeson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 31, 2013

We were in october in this Hotel and we liked it very much. The Service was very good and we have nearly nothing to complain. The both Restaurant were very good as well.
The beach is inpressiv and beautiful. Well the few Stones...we can't understand this critics, a beach is a beach and stay to a part natural.
The only Problem we seen was that you could have a probem with the beach beds. Basically, if you stay at the Hotel on the day, the only Thing to do is to stay at the beach or pool. If you don't have any bed free than what?? At the en we always find something but it shouldn't be a question at all. Just buy enough beds...Point. People don't book in a five star to here "sorry you can't have a bed today". Like I said, we always find something but it was a discussion every day.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABUPH, General Manager at Park Hyatt Abu Dhabi Hotel & Villas, responded to this review, June 18, 2014
Dear Guest,

I would like to thank you for staying with us at Park Hyatt Abu Dhabi Hotels and Villas and for taking the time to send us your valuable comments.
Your feedback will help to guide our continued search for excellence.
We look forward to welcoming you back to Park Hyatt Abu Dhabi Hotels and Villas

Best regards,
Stuart Deeson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 30, 2013

Excellent hotel , great service and the staff couldn't do enough for you. Bit out of the way but the cabs are very reasonable. Restaurants are very good too. Only thing I did not like was towels being put on the sun loungers to reserve early and then going to the beach for the morning. Management should address this

Room Tip: Any all views seemed good we had see view which was excellent
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABUPH, General Manager at Park Hyatt Abu Dhabi Hotel & Villas, responded to this review, June 18, 2014
Dear Guest,

I would like to thank you for staying with us and for taking the time to send us your valuable comments.
Your feedback will help to guide our continued search for excellence.

We look forward to welcoming you back to Park Hyatt Abu Dhabi Hotels and Villas

Best regards,
Stuart Deeson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Top Contributor
116 reviews 116 reviews
58 hotel reviews
Reviews in 62 cities Reviews in 62 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed October 29, 2013

This hotel is situated on Saadiyat Island. It has a pleasant pool area/garden which leads to the beach. The sea is beautiful and you can have lovely walks along the beautiful white sandy beach. The rooms are large and very nicely furnished. I think all rooms have balconies which have a large lounger/sofa. There are good coffee facilities (nespresso) in the room.
The breakfast was very good with a nice outside seating area. I also tried the Grill which was excellent.
I rreally liked this hotel and the reception staff were very welcoming and friendly. The housekeeping staff were also good.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABUPH, General Manager at Park Hyatt Abu Dhabi Hotel & Villas, responded to this review, June 18, 2014
Dear Guest,

Your wonderful review is much appreciated. I am delighted that you enjoyed your time and all aspects of the hotel.

Best regards,
Stuart Deeson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 27, 2013

Where to start.... We arrived at the hotel in the early hours around 8:30 am (2 adults and a 4 yr old) I must say the first impression was not great for a 5 star hotel. We are used to a welcome drink, cold towels etc and there was none on that, which really is only minor in the grand scheme of things but worth noting and something the hotel should thinkk about doing. Our room was not ready until 2:00 so we used the spa facilities to get ready.

We decided to go for breakfast on the first day and all I can say is the customer service is fantastic! In particular I would like to mention the staff at The Cafe Restaurant which serves breakfast, lunch and buffet dinner. Patrick, one of the managers at the restaurant is excellent and genuinely wanting to make your stay the best. Nothing is too much trouble. The food I found nothing short of fantastic. I was told everything is made in the hotel fresh on the day to be eaten on that day. There maybe was not as much food as previous hotels I have stayed at, but it was no trouble for them to get you what you want if it was not out. For example, the made my daughter spag bol daily - which I might add was so good I finished off her plate as well as my own! The food is just fantastic, I have come home a few pounds heavier!

They are wonderful with children everywhere in this hotel. Our daughter is 4 and she enjoyed spending time in the kids club. On previous holidays we have always been worried about leaving her alone in the kids club for a short length of time, but here its all very secure (I am also told there are cameras everywhere withing the resort) She was always asking to go to the kids club. There are various pools at different depths which is great for families with small children. A bonus here is they give complimentry cold water by the pool and on the beach. In other hotels we have paid a premium for bottled water. I visited the spa once for a sports massage and WOW. absolutely amazing, The treatment rooms are womderful, the bed so comfortable. Lan, the lady who gave me massage was fantastic!

We had a standard room which was lovely, very contemporary. Beds were comfortable, room was very clean, amenities were good. The bath is so big and inviting. My only concern here is that there is room for one small bed to be wheeled in for a child, but if you have 2 children its going to be a tight fit. They also need more drawer space for clothing. I know a lot of families with 2 adults and 2 children had interconnecting rooms.

It was so nice to finally be able to do something at night with a child in tow. Most hotels in the UAE would not allow children in bars, but at the park Hyatt children are welcome on the rooftop terrace bar above the Beach House Restaurant. ALthough we are not big drinkers, and it obviously was not that kind of holiday, it was just nice to relax with a lovely cocktail, music on, and relax. Our daughter made several friends here and we would meet up at the bar and the kids would play together, dance, or enjoy a milkshake.

The beach is so long...9km.... I had a lovely stroll along the beach and feels like you could walk forever here. The water so warm. There are lifegaurds present on the beach and by the pools, however i would like to see a few more dotted about.

My husband used the gym facilities and found them very helpful.

All in all we had a fanstaic holiday and are planning to come back next year! It was the most relaxing week we've had in years. The highlights for us were:
- great customer service
- fanstastic food
- great kids club with friendly staff
- pool side water for no extra charge
- gauranteed good weather in October
- beautiful beach
- 5* spa treatment
- very comfortable sun loungers

Things they could improve on:
- a better first impression with welcome drinks and towels
- ants around the sun loungers...get some Raid!
- continue to add variation to the buffet dinner

Room Tip: if travelling with 2 adults and 2 children think about an interconnecting or larger room
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABUPH, General Manager at Park Hyatt Abu Dhabi Hotel & Villas, responded to this review, June 18, 2014
Dear Guest,

Thank you for your review and compliments. I am delighted that you have mentioned that we do not compromise on luxury and service.
We look forward to taking care of your family again soon.

Best regards,
Stuart Deeson,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 25, 2013

We spent one night at the Park Hyatt. The hotel is very nice, the rooms are very spacious. The pools are beautiful, one is very shallow and kids can swim, while the other one is deeper ( adults only), and there are mini jacuzzi style pools to fit a few people. The beach is also very nice. They have several dining options, we tried one for lunch and the food was good, and the service as well. They also have a rooftop style lounge for drinks, which is very nice at sunset.
Perhaps the only comment I can make is that we returned late from a concert that night (around 11.30pm), hoping to eat at the hotel, but all the restaurants had stopped serving food so all we had as dining option was room service (we had been hoping that they'd have a casual dining option that served food late). But still, a very nice hotel in a very nice setting.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart D, General Manager at Park Hyatt Abu Dhabi Hotel & Villas, responded to this review, October 27, 2013
Dear Maya

I am delighted you enjoyed your stay and for your kind words. It is always encouraging to read such compliments, particularly with regards to the food and service. As a resort, we do not have much call for late night dining but it is a good suggestion that we should consider this on concert nights as we are so close to the venue many guests do stay for that reason.

Best regards,

Stuart Deeson,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Abu Dhabi Hotel & Villas

Address: Sheikh Khalifa Highway (E 12 Road), Jazirat As Saadiyat, Abu Dhabi 52007, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Business Center with Internet Access Spa
Hotel Style:
#7 Family Hotel in Abu Dhabi
#10 Spa Hotel in Abu Dhabi
#12 Business Hotel in Abu Dhabi
#17 Romantic Hotel in Abu Dhabi
#17 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Abu Dhabi Hotel & Villas 5*
Number of rooms: 306
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Also Known As:
Park Hyatt Abu Dhabi Hotel And Villas

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