We have been to the Park Hyatt in Dec 2011 and were writing about some shortfalls which have been improved as we experience now for our second stay:
restaurants: capacity is now sufficient as both restaurants are now open for breakfast and if your are there before 9a.m. you're pretty much alone anyway. The buffet is well stuffed (would be interest to see a breakfast table at home of people complaining about not enough offerings...).
Service: maybe the most obvious improvement! Waiters now know what they are doing and are very friendly and quick! Also at the beach, pool or any other place you are meeting a helping hand you will greeted friendly and asked if everything is fine.
Conceriege: we used them a alot and they were always eager to help and did so quite well.
Location: as said, the hotel is far out of the city but now most of the time taxis are waiting outside the hotel and you don't need to use the hotel limo. Taxi fare to the city is about AED 50 (EUR 13) which is reasonable for a 20+km trip. In the meantime also taxi drivers know Saadiyat island and will find the hotel on the back...
Golf: improvement here as well as they have now build a carpath from the hotel to the club house and you will be driven with a buggy to your round and vice versa.
Have we written the last time that it needs a little more effort to earn the fifth star we are happy to state that the hotel deserves is now!
However, also something has changed to the worse. WLan is no longer for free but costs AED 50 per day! Only in the library internet is still complimentary.
Furthermore, much more families with small kids are now visiting the place (see also our room tip).
Guests are coming now mainly from Germany (how do they do it to reserve beds at the beach at dawn???) and Russia.
We will come back next year and enjoy the white sand beach, the turqoise water, the friendy staff, the good food and the well maintained golf course - so please, dear hotel management, try hard to maintain the standard!
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