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“Few tweaks would get them to a 5*” 4 of 5 stars
Review of The St. Regis Saadiyat Island Resort

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The St. Regis Saadiyat Island Resort
5.0 of 5 Hotel   |   Abu Dhabi, United Arab Emirates   |  
Hotel amenities
Ranked #18 of 118 Hotels in Abu Dhabi
London
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Few tweaks would get them to a 5*”
4 of 5 stars Reviewed June 23, 2014

Beautiful hotel and setting when we pulled into the hotel grounds. Check in was relatively quick, we were then told our room would be ready at 3pm as this was normal check in time. For the time being we were shown the way to the ‘early check in lounge’ which has showers where we could start using the facilities – a member of staff was to let us know when the room was ready. 330pm – no sign so we ask the member of staff in the lounge if our room was ready. To our delight he told us it was (!!) , so we headed up to get our key to find our room was actually not ready. What a disappointing start to the trip. After having to wait another hour and a half our room we had to chase staff again at which point we were fed up. The room was only ready near to 5pm. Not a great first impression as we were waiting around and not approached when the room was ready and the miscommunication from the staff in the check in lounge that our room was room – WHEN IT WASN’T.

Finally got into the room with the day almost gone. We decided not to upgrade to the sea view room as it was £400 on top. The room we were in had a slight seaview, they did not seem to be flexible on the price of the upgrade either.

This definitely let the hotel down but other than that we enjoyed our stay at the hotel. Would highly recommend to visit 55th+5th restaurant where the staff were superb – especially our waiter Kevin who did everything he could to make the evening special. The Sontaya Thai restaurant is also a must try, we ended up going there a few times as it was very good value for money with great portions and lots to choose from on the menu. Staff in the Sontaya extremely lovely and were even able to address us by name the second time we went in there! Also a nice beach bar Turquoise which has free drinks for ladies on Wednesday!

I would also recommend the Jazz brunch on Friday at the Olea which is impressive despite the rude hostess who was unhelpful in trying to find our reservation and would only give us a table in the 40 degrees heat. Luckily our waiter was kind enough to relocate our table inside. There was a nice spread of different cuisines compared to the normal lunch they have on offer in Olea.

The room itself was of a good size, big bed and two sinks in the bathroom on each side of the large shower area along with a bath looking out of the window. Housekeeping were knocking at around 10am so I still failed to understand why it took until 5pm for our room to be ready. Turn down service was also good with complimentary water and chocolates, also good replenishment of bathroom goods.

Hotel is in a secluded area but the beach and sunset are beautiful. There are two pool areas, never any problems finding a lounger and the staff around the adult pool are most helpful. There were also sun loungers in one of the pools which we enjoyed to keep us cool. It is a shame a few small things let this hotel down and therefore in my eyes not worthy of a 5, but all in all we enjoyed our stay!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, June 26, 2014
Dear Victoria,

Thank you for taking the time to share your experience with us. While I am delighted to read that you enjoyed the resort’s Mediterranean ease, I am equally disappointed to know about your arrival experience and we didn’t manage to meet your expectation. Please do not hesitate to contact stregis.saadiyat@stregis.com, should you wish to discuss further.

Warm regards,

J. Stewart Selbie
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2014

I have stayed at the St. Regis a number of times recently and the hotel is perfect in every way. But I need to point out that they really need to do something about the air conditioning in the rooms. It is so noisy that it actually keeps me up at night. I have stayed in 4 rooms in this hotel and each time the AC has been incredibly noisy even at its lowest setting. There is a constant whistling sound coming from the vents.
Apart from that I would recommend this hotel to everyone.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, June 26, 2014
Dear Fezario,

Thank you for taking the time to provide us with your feedback. We are happy to read about your overall satisfaction and it is our constant endeavor to deliver flawless experience and rest assured that your comment has been shared with Engineering team.

We look forward to your return in the near future.

Warm regards,

J. Stewart Selbie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
88 reviews 88 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

Really beautiful setting for the middle east.even in the heat of summer it was a pleasure staying here.staff very attentive and friendly.check in and out was hassle free.room with a beautiful seaview,unspoilt by developments.beach and pools excellent.all the restaurants were beautifully decorated and the food outstanding.the buffet breakfast was amazing,I loved the poached eggs and salmon.
The Asian restaurant was expensive but excellent,fantastic green papaya salad,nasi,etc.
Be careful,as your final bill can be a bit of a shock ,as prices are high.well worth it ,though.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, June 26, 2014
Dear johannesvd,

Thank you for sharing your memorable experience globally. Your review is motivating and we look forward to welcoming you again to the best address.

Warm regards,

J. Stewart Selbie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 22, 2014

Great sea view room with spacious balcony and amazing bathroom. Separate walk through shower, large soaker tub in front of the window and separate toilet and bidet, his and hers sinks. Comfortable bed and lovely furnishings. Free room service for tea and coffee. Excellent service throughout the hotel. All staff were helpful and friendly. Excellent food in the steakhouse and Asian restaurants. Breakfast would have been better if pork sausages and bacon were served. Beautiful beach and pool areas. Would definitely stay here again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, June 26, 2014
Dear DubaiJanet,

Thank you for your compliments about our well-appointed rooms and I am pleased that our breakfast was to your satisfaction.

We look forward to welcoming you again very soon.

Warm regards,

J. Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

Dear All ,

I would like to thank all St Regis team at Saadiyat Island for the the great hospitality and great stay . You really made my vacation fabulous by the way of treating and great welcoming and corporation . At the first i was unhappy with the selected rooms due to the asking for connected room to have my kids next to me but they book me room 258 and 264 , but later on , this was nothing along with the facility itself and the rooms . Kids club and the pool all was great . this was the first but for sure not the last .

Best Regards

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, June 21, 2014
Dear Thamer,

Thank you for your great feedback and the kind words of appreciation. It is a pleasure to read that you and your family had a memorable experience and enjoyed our facilities to the fullest although you had a rocky start.

We look forward to welcoming you again in the near future for another indelible experience.

Warm regards,

J. Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 18, 2014

I treated my wife on a weekend in Abu Dhabi .What a wonderful hotel with a faultless check -in experience we found .Rooms are true luxury with a wonderful bathroom and shower .Have to congratulate the architect on this concept .It works .The butler service of St Regis is can be recommended .We really enjoyed our stay .Only negative .......food and dining is extremely expensive .If you get a special deal on the room believe me they will make it up in the restaurants on food and drink .

Room Tip: Any room .......I think they all good
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, June 21, 2014
Dear PASDubai,

Thank you for rating us so highly and for your kind review. Your feedback and words of appreciation have been shared with our teams.

We look forward to your return and to delivering another memorable experience.

Warm regards,

J. Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 18, 2014

Whether you live in Dubai or Abu Dhabi, this hotel offered a perfect getaway for those looking for a beautiful beach re-treat without the hassle of travelling far. Just take a few days off (or go over the weekend), jump in the car and within minutes / an hour - you're on holiday!

The beach is beautiful. Crystal turquoise see with a looooooong stretch of sand - as far as the eye can see. There is an adult pool which is very well serviced by the staff there. There are water jets in some parts of the pool which meanders around the area so plenty of areas to sit away from other guests. The rooms are gorgouse. We stayed in a sea view, with the egg shaped bath tub right next to a floor to ceiling window that overlooks the deep blue - stunning views. Beds very comfy, butler service great and overall within the hotel, the experience was faultless. We went to the Asian restaurant - I'm not a huge fan of asian cuisine, but the food here really was to die for! We live in Dubai and we will definitely be visiting again. In fact we are going there again next weekend and maybe in August for a friend's birthday. Need a recharge? Come here!

Room Tip: Take a room with sea view - the bathrooms are rather special!
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, General Manager at The St. Regis Saadiyat Island Resort, responded to this review, June 21, 2014
Dear Kolombina,

Thank you for sharing your positive feedback and recommendation on your weekend spent at The St. Regis Saadiyat Island Resort. It was a pleasure to offer you a flawless experience and we look forward to the opportunity to offer you many more bespoke and indelible getaways with us.

Warm regards,

J. Stewart Selbie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Saadiyat Island Resort

Address: Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 118 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Saadiyat Island Resort 5*
Number of rooms: 377
Official Description (provided by the hotel):
The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more   less 
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