This is the second time I have stayed at this property. The first Year it had just opened and had serious problems with getting everything ready plus construction noise and service problems. This time most of this was solved and we had a wonderful holiday. Of note was the service arround the pool (they really could not have been nicer), the spa and hairdressers - all were excellent. The steak restaurant was wonderful and great service - we ate there 4 times or more. The Asian restaurant is also very good.
It is a big property for a St Regis but wonderful as long as not fully booked (we expereinced this when it got busier at the end of our second week).
The only real issues we had with the maintenance of the rooms (electrics all over the shop and lots of stuff not working, even after we had asked for it to be fixed several times) and housekeeping staff, most of whom were nice but not very useful. Also the butler service was not really working and if you called for anything the chances of it being sorted were random, even after calling up to three times. The concergie desk was also random service with many of them contradicting themselves depending on whom you were talking to. The breakfast restaurant is very busy in the morning and service is rather hit and miss there. The fish restaurant on the beach was good but service hit and miss also.
Bottom line: a wonderful hotel which could be great with a bit more attention to detail and service in some areas.
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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