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“Great Hotel, yet service level could be improved!” 4 of 5 stars
Review of The St. Regis Saadiyat Island Resort

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The St. Regis Saadiyat Island Resort
5.0 of 5 Hotel   |   Abu Dhabi, United Arab Emirates   |  
Hotel amenities
Ranked #20 of 116 hotels in Abu Dhabi
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Hotel, yet service level could be improved!”
4 of 5 stars Reviewed April 27, 2013

Stayed to nights with family in an outstanding ocean suite! Room was great well equipped, 55&5th steakhouse was absolutely a blast..... Yet as a platinum guest a few improvements could be made on the service side and customer experience:
- check i : only 3 desks....waited 20 mn?!
- butler: absolutely useless and completely inneficient!!!!! They just re directed each of my request like a phone operator......
- no hot milk for my 4 year old daughted was charged close to 20 US for milk!!!! Shamefull!!!
- Security at the pool, kept whistling for any reason.... Difficult to relax!!!!!


Hope they will improve as the hotel and beach are superb.....one reason perhaps.....never saw any manager walking by.....

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, Manager at The St. Regis Saadiyat Island Resort, responded to this review, April 29, 2013
Dear Toufik,

Thank you for taking the time to share your feedback with us. While I am delighted to read that our well-appointed rooms and our signature dining venue delivered a bespoke experience, I am truly disappointed to read that not all aspects of your stay with us met with your expectations. I have shared your feedback with the concerned departments in an endeavor to better serve you the next time you visit.

I look forward to your return.

Kind regards,
Max Wiegerinck
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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london
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 26, 2013

we had 8 days in this wonderful property. what can we say?
the location is perfect, the product top quality, the service perfect.
butler useful, atlhetic club geougeos, beach superb, sandcastle the top, Sontaya restaurant...best food with personalized service, bars professianist, rooms huge and perfect.
the staf always ready, prompt, present, professional, taking care genuosly of any needs. always saying and doing "something else might I assist you with ?".
specail mention to Cristine , Jose at the Sontaya restaurant, where exists the rising star Gao ,

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, Manager at The St. Regis Saadiyat Island Resort, responded to this review, April 28, 2013
Dear Guest,

Thank you for rating us as ‘just perfect’ - it is certainly a moment of pride for my team and myself to receive feedback such as yours.

I will be delighted to share your kind words with my team, and we look forward to welcoming you for another indelible stay.

Kind regards,
Max Wiegerinck
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 26, 2013

Really nice hotel - best hotel bathroom I've ever had (lovely toiletries), good asian restaurant for lunch. Beach service not good at all - staff have to walk a long way to get everything - better with some sort of system that sends the order from the beach to the bar so it's waiting when the staff pick the order up. Adults only pool very nice but some thoughtless parents had allowed their children in their - hotel needs to enforce this. Breakfast good but too many children making too much noise ( it was weekend after Easter though). Would be nice if they had adults only section of the large restaurant so we could be saved from these brats! ( I do have 3 of my own and would not let them behave as some parents do ) Many american/european families and like us suspect expats - on a good point we were saved from the "harsh, rude and unfriendly" nationality that seem to love 5* hotels!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, Manager at The St. Regis Saadiyat Island Resort, responded to this review, April 28, 2013
Dear Guest,

Thank you for spending Easter with us, a holiday season for families looking to getaway. Our rooms are often well received by our guest, especially our spacious bathrooms with the double vanity.

We appreciate your comments and catering to children in a more personalized manner, we have a dedicated facility called Sandcastle Club for children ages 1 to 12 years.
Thank you for taking the time to post your feedback and we look forward to your return.

Kind regards,
Max Wiegerinck
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

We stayed as part of a holiday with my sister who lives in Abu Dhabi so it was a mini break for them.
The hotel is beautiful and an excellent location with the beach. The adult pool is really lovely it's set out like oasis channels so its got lots of areas to sit/ bob around , it's a bit more of a plunge pool. But there are other pools for keen swimmers.
The service by the pool was excellent, bit generally the service was very mixed . We waited nearly 45 mins to check in then were another 35 mins for our bags to the room, and when our key card stopped working my husband it took about 40 mins to get another key.
The food in the various restaurants was very good but expensive. The Thai was very good.
The spa was excellent one of the best massages I've had.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, Manager at The St. Regis Saadiyat Island Resort, responded to this review, April 28, 2013
Dear Guest,

Thank you for sharing your feedback with us. I am delighted we delivered a true resort experience and you were able to enjoy our unique location on the pristine sands of Saadiyat. My sincere apologies for the delays experienced during check in, however this has been addressed and is being diligently working on.

Thank you again for choosing us for your mini-break and look forward to welcoming you again.

Kind regards,
Max Wiegerinck
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 23, 2013

We have just spent ten nights at the St Regis and I have to say it was dissapointing, we have had several holidays in UAE and this has to be the the poorest.
We have travelled all over the world and were most dissapointed when checking in late evening that we were not offered a drink or cold towel,
The hotel is more for families, our second afternoon after returning to the room we had screaming kids running wild for two hours, not what you want on holiday, the hotel needs to look at putting families on one side and couples on the other,( it works well in the Emirates Palace),
There is a lack of sun lounges and umbrella's around the adults pool, one day only one half the guests were given cold towels,put have to say the staff were very good.
The Restaurants were very good especially the Sontaya,and the 55&5 steak house but have to say the steak house was very expensive.The Manhatan Lounge staff were excellent, I orded a Brandy Alexander thinking i would get a cocktail, not a liqueur coffee,but the bar man quickly put things right, and i very much enjoyed my cocktail,
I tried to post two postcards and was told i would be charged an extra ten per cent if charged to my room, or I could pay cash, I did not bother on principal,
A little tip keep a check on your bill, as when we were checking out we had not been given our discount for eating at the other restaurants, we were half board, discount is 300uae per couple..
Finally just to say we will not be returning to this hotel.
Just to say we will not be returning to this hotel

Room Tip: We were on the seventh floor and overlooked the back road from the hotel, the bathroom was lovely, b...
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, Manager at The St. Regis Saadiyat Island Resort, responded to this review, April 28, 2013
Dear Guest,


Thank you for taking the time to post your feedback. I am very sorry to read that not all aspects of your experience with us met your expectations however, I would like to thank you for consistently recognizing our staff and our food and beverage venues. As we strive to provide our guests with the best service, your comments have been shared with the relevant teams. I am confident your next stay with us will be seamless in every aspect.

I look forward to your return.


Kind regards,
Max Wiegerinck
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 23, 2013

When my husband and me planed a trip to Abu Dhabi now in April 2013, we checked many hotels in the city and also read the reviews of them at Tripadvisor. The reviews on The St. Regis Saadiyat Island Resort was quite ok, but some people were complaining, that the staff is not enough trained, maybe because the hotel is so new. I also read complains about birds on the breakfast terrass, bad butler service etc. Forget this (spoiled) complains! We choose this hotel anyway and are so happy that we did - we had a fantastic stay!!!

The hotel and rooms have beautiful and luxury interior, definitly in high 5 star standard, the breakfast is great, the staff are very friendly and helpful, nice beach and pool area. It´s a perfect hotel for a hide-away for 4-5 days, if you go as a couple like us or if you are a family with children. There's a separate adult pool area, which is quiet and calm which we used twice. We're mostly on the nice sandy beach, which of course have good sun beds + umbrellas and great staff, who provides you with towels etc. The things the hotel do for there guests - they give cold towels on the beach, ice bucket with bottles of water, small fruit skewers, ice tea by the pool - it's the small little things that do so much for the whole impression. It's not about how big the fruit skewers are, it's the gesture. I can agree in some way, that the staff in the reception and conciege have to have more training, but they are already good, service minded and helpful - the hotel management just need give better guidance to the staff, to recive the ultimate service.

The only thing is the prices of the different hotel restaurants - if you compare to the quality, it's quite expensive, even if the food is good (best is the Asian restaurant). In other hand, I'll understand the prices, due to the hotels location - it's about 15-20 min with taxi from city centre, and many guests choose to eat at the hotel because it´s maybe most relaxing and convenient.

Summary: If you need to relax and a hide-away holiday, with great luxury hotel, warm temperature, sun and beach, and not too far from Europe with flight, this is the perfect place!!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, Manager at The St. Regis Saadiyat Island Resort, responded to this review, April 28, 2013
Dear Patricia,

Thank you for taking the time to post your comments. I am delighted to read you enjoyed your time with us and that our staff took every opportunity to ensure you that your every need was well taken care off.

I will be pleased to share your words of recognition with our teams.
We look forward to welcoming you back in the near future for another flawless experience.

Kind regards,
Max Wiegerinck
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2013

We just returned with my family from St. Regis Saadiyat. At this hotel, I got a recommendation from my friend.
Since I have been working for over twenty years in the hotel The business, so I read a few pre-trip review in people complained to the staff, etc.
All of these review Forget ....
My experience is unforgettable. Since the arrival and at check in we were pleasantly accommodated, Buttler Service showed us all around the hotel and our room overlooking the sea. The rooms are very spacious and the bathroom Especially with large bath and through shower with rain shower. Our king size bed was just perfect. Room amenities with a great sense of taste is very precise.
Hotel offers many options catering services. Our very favorite restaurant Olea, which offers superb cuisine from breakfast to dinner, which offers a daily changing dishes / we were staying 12 days / which is characterized by its precision and quality of food. Regarding sea ... it is the best choice in AUE. The hotel is located on a protected island and the sea and beautiful white and clean beach offers absolute comfort on your holiday.
Another excellent restaurant on the beach called Turquoiz. In this restaurant, we had a great summer lunch. Each day the offer of fresh fish grilled on wood. The flavor was truly memorable. After my query what is this unique spice on the fish, the chef replied me that it is the Arab spice Sumac. Be sure to buy on your way to one of the interesting souk market in Abu Dhabi.
Our time we spent with my family and 3-year-old child, he´s loved the kids club Sand Castle, which is really one of the best again as service and location and facilities we've visited.

Hotel is very well managed and the staff is in all respects very helpful...be sure (-:

If you waiting for selecting this hotel, absolutely it forget it .

St Regis Saadiyat is the best choice in Abu Dhabi, at 100% we'll come back.

Thank you all staff. Filip Tuma

Room Tip: Sea View Room
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stregis_Management, Manager at The St. Regis Saadiyat Island Resort, responded to this review, April 28, 2013
Dear Filip,

Thank you for taking the time to post your positive feedback and fro rating us so highly.
In particular, thank you for detailing and recognizing our facilities be it our guest rooms, our children’s club and even our dining venues. It was a pleasure to be able to offer you a wonderful holiday and we look forward to having you stay with us for another unforgettable experience.

Kind regards,
Max Wiegerinck
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The St. Regis Saadiyat Island Resort

Address: Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 116 hotels in Abu Dhabi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The St. Regis Saadiyat Island Resort 5*
Official Description (provided by the hotel):
The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more   less 
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