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“Vertical Wine Bar - wonderful experience, must visit” 5 of 5 stars
Review of Cristal Salam Hotel

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Cristal Salam Hotel
4.0 of 5 Hotel   |   8th Salam Street -Tourist Club Area, Abu Dhabi 107523, United Arab Emirates   |  
Hotel amenities
Ranked #11 of 118 Hotels in Abu Dhabi
Australia
Top Contributor
94 reviews 94 reviews
51 hotel reviews
Reviews in 28 cities Reviews in 28 cities
62 helpful votes 62 helpful votes
“Vertical Wine Bar - wonderful experience, must visit”
5 of 5 stars Reviewed July 17, 2012

Visited this on the recommendation of friends and was not disappointed. Ambience is good, lighting excellent and the tapas menu is delicious. I had the wagyu steak and shrimp (surf and turf), quails eggs and the crab crostini. Quality of food and its presentation was excellent.

Staff very friendly and well trained, nice wines and the wine bar would be great for private parties. Wifi is available for free also and fast!

Located on the 10th floor and you find Vertical. I really enjoyed my experience and when am next in Abu Dhabi I will revisit

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Salam Hotel, responded to this review, July 18, 2012
Thank you for taking the time to write a review about your stay at Cristal Salam Hotel. We are grateful that we were able to provide you a wonderful and satisfying experience.

Through this appreciation that we commit to strive more in maintaining the best of service to all our guests.

If there is any further way that we can assist you, please let us know. Looking forward to welcoming you again at Cristal Salam Hotel.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed July 16, 2012

The Hotel is one of the best I have ever stayed , the front desk staff especially sheryl Santos has really impressed me by her attitude and kindness , It was a value for money stay and I will choose this Hotel for my future stay .

Room Tip: no comments
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Salam Hotel, responded to this review, July 18, 2012
I would like to thank you for the time and effort you have taken to share with us your experience at the Cristal Hotel, guests such as yourself enable us to maintain the high standards of service expected of us.

It is always very rewarding for my team and I to know that Cristal Salam Hotel will be your first choice in Abu Dhabi.

Furthermore If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed July 10, 2012

I recently spent about three months at the Cristal Salam and found it first class in most respects.
All staff were friendly and helpful. Restaurant and room service were excellent. Laundry above average costs. WiFi-excellent all the time. Exceptionally clean. Wine bar has excellent selection and reasonably priced but poor choice of bar snacks consisting of small bread sticks with mayo. As we all know none of which are healthy. My suggestion of quality nuts or mini veggie tid bits went unheeded. Otherwise a quality stay at a reasonable price.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Cristal Salam Hotel, responded to this review, July 11, 2012
Thank you for taking the time to write a review about your stay at Cristal Salam Hotel. We are grateful that we were able to provide you a wonderful and satisfying experience.

Through this appreciation that we commit to strive more in maintaining the best of service to all our guests. We personally thank you for emphasizing your concern about the poor choice of bar snacks in Vertical Wine Bar, your suggestions were highly appreciated. We are continuously upgrading our products and services to ensure satisfaction on your every visit with us.

If there is any further way that we can assist you, please let us know. Looking forward to welcoming you again at Cristal Salam Hotel.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 9, 2012

Cristal hotel is a lovely place....I love it. Lovely rooms, free Wi-fi, affordable, has a gym and a personal trainer(u'll pay for her services though), a hair salon for ladies, a lovely spa and a swimming pool. The 2.35 Restaurant and the Vertical Bar is where you wanna be. The staff are awesome honestly.....caring, kind and very helpful....always wearing a smile. Place feels like home for me.....Kant wait to go back there. Hotel is in the centre of town....lovely!

Room Tip: I stayed on the 7th floor, while my other colleagues stayed on the 1st, 4th and 8th floor....they al...
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Cristal Salam Hotel, responded to this review, July 11, 2012
It is always a pleasure to read such fantastic reviews from our guests. I am most pleased to hear that you enjoyed your stay at our hotel. Our outstanding staff enjoying making our guests feels welcome.
Thank you for choosing to stay with Cristal Salam Hotel and we are all looking forward seeing you again on your next stay with us.

If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed July 8, 2012

Great location. Very friendly and helpful staff. Lovely room. Free wifi!

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Cristal Salam Hotel, responded to this review, July 11, 2012
Thank you very much for the posted notification; which I was delighted to receive.
It was great pleasure hosting you at the Cristal Salam Hotel.

We will be looking forward to welcome you back.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 8, 2012

well i have been to many hotels in abu dhabi and I assure you this is one of the bests!! love the lobby, love the services. all employees shouts out service with a smile. Check in and check out was assisted smoothly and all requests for early check in and late check out was answered promptly by Zeeshan. The concierge or the people right in front just welcomes you as if you are their regulars. I love this hotel and I plan to select this one if I do stay out again. oh btw.. i love the room rate to which i stayed.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Cristal Salam Hotel, responded to this review, July 11, 2012
I would like to take this opportunity to thank you very much for your kind review and glad that you had enjoyed your stay with us. I have conveyed your kind words to our staff and very much touched by your thoughtful gesture. Your feedback encourages us to continue to provide outstanding service.

If there is anyways that we can be of further assistance, please do let us know and we are all looking forward to meet you on your next visit at the Cristal Salam Hotel.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UAE
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 6, 2012

This Hotel is centrally located in the city very near to the shopping centre and bus stop. Nearby many Indian restaurants like Sangeeta, LULU shopping centre and food court above it. Service is excellant and rooms are clean and big enough. swimming pool is also nice but little bit small....hospitality is good.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Salam Hotel, responded to this review, August 5, 2012
I would like to thank you for taking your time to provide us your feedback. It is through such feedback that we are able to serve our guest better.

Thank you for choosing to stay with Cristal Salam Hotel and we are all looking forward seeing you again on your next stay with us.

If there is anyways that we can be of further assistance on your next visit, please do let us know.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cristal Salam Hotel

Address: 8th Salam Street -Tourist Club Area, Abu Dhabi 107523, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 118 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cristal Salam Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Cristal Salam an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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