When we first arrived, we found out that the hotel had no designated parking. The parking next to the hotel was for residents of the area only. We had to park a block away. Even then, there were stipulations regarding when we could park there and no one at the hotel told me about them. The morning after we arrived I discovered a parking ticket on my car and promptly brought it to the attention of the hotel staff who did nothing to help me even though it was them who told me to park where I did.
The hotel had no free wi-fi so I paid for an hour of service. That hour was never fulfilled because there was no actual wi-fi access in my room. I informed the staff who told me they would send someone up right away. The issue was never rectified during the time of my stay.
The TV didn't work when we arrived as well but someone actually fixed that.
We found condoms under the bed after our 1 year old son came out of his room holding a pack. My other son all of a sudden had a new toy I'd never seen before and we just figured someone had left it behind. Funny how the cleaning staff never found any of these things.
The bed was comfortable enough but I kept thinking about just how clean it actually was. In general, a disappointing stay with many complaints.
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