I live in Abu Dhabi and stayed here for over 2 months so I know this hotel very well. The ammenities are very nice - great pool on the roof (though much of it doesnt get sun but 2 hours a day), killer workout facilities/gym, good spa, and solid restaurants like the new one Porter's Pub. The rooms are also nice and luxurious, in particular the "hotel apartments" that are used for long term stays.
The location is great - right next to a mall, except for when you realize there is like 1 lane of traffic to get in/out of the hotel....and the mall! In the evening it can easily take 10-15 minutes just to get into the hotel from the street.
On the negative side they appear to be using technology from 1950 to run their business. It takes no less than 10 minutes to check into (or out of) the hotel becuase they have to print out multiple pieces of paper and put a hold charge on your credit card. Rediculous. Usually a hotel this nice they dont need to pre-bill your credit card like you are going to run out on the bill and skip town.
In addition their loyalty program is a joke. As I said, I've stayed there for months and have had to call managers to get any of my loyalty points. I've been told varies lies by the front desk like "your points are coming just wait" and "the rate you booked is not eligible for points". These were both not true and clearly something they were just saying to get me to walk away.
GM - treat your loyal guests better and they will recommend your hotel to friends/colleagues
- Official Description (provided by the hotel):
- This elegant five-star hotel first opened its doors in October 2010 as Abu Dhabi’s largest hotel with 844 rooms. Its spacious 585 hotel rooms and 265 residences have all been meticulously designed in a luxurious contemporary style, offering unrivalled comfort and high-tech connectivity, with features such as multi-line telephones with data ports, wireless internet connection, 37-inch LCD televisions, Bose sound systems, and heated towel racks.The hotel also boasts the largest health club in the city with a 2,700 sqm spa, rooftop outdoor swimming pool and a supersized gym equipped with top-of-the-line Technogym aerobic and weight training machines. Multiple dining venues beckon with authentic and wide-ranging international cuisine. ... more less
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- Also Known As:
- Grand Millennium Al Wahda Hotel Abu Dhabi