This hotel is quite a nice hotel but it is located righ on the flight path into AD airport, so you get noise from landing aircraft from 5.30am. Paid extra for Club floor, however when you arrive they give you a bit of paper explaining that cocktails between 6.00 and 8.00pm are limited to 4 drinks, and a large G&T is 2 drinks, in addition no breakfast is served in the lounge so you need to go downstairs.
It is also annoying that the staff can not resolve complaints. One may think this is petty, but I was late in from work one night and wanted some light to eat. I ordered a Wagu beef burger with Porcini mushrooms, as i am partial to Porcini mushrooms, and asked this to come only with a small salad. It came with no salad but with French fries, so i sent it back. It then came again with salad, however the burger was only just warm, and after eating most of it because I could not be bothered to send it back again, I realised there were no Porcini mushrooms. When I pointed this out the the barman went away came back and said they did not have any. I explained that this was one of the reasons for me ordering the particular dish and he said OK next time you come you will get porcini mushrooms !! Bearing in mind this burger cost over £20, I was appalled, however he offered nothing else and they charged me the full price. I complained on checking, and it was " ok we will report it to the manager" and as you will probably guess nothing has been heard.
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- Also Known As:
- Yas Island Rotana Hotel Yas Island