We stayed here for 1 night only for the yas marina triathlon.Staff were friendly.Room was more than we expected, spacious, clean, and with a nice spacious bathroom.We paid etra to get a room with balcony around AED 89 so noth that much.It was definately nice, and especially with the view of the pool area and yas marina circuit.Unfortunatelyour daughter fell ill and after the triathlon we couldnt eat in any of the restaurant.So we ordered room service for lunch & Dinner.The room service staff were excellent in order taking and fast with service and clearance.Breakfast was very average and needs improvement especialy the bakeries & pastries.
Just one thing we reaaly didnt like.The guest service staff send over some candies when she learned our daughter was sick, nice touch from them but really when you have a sick toddler you dont give her candy or they just dont want to eat them. On another note she made 2 calls one around 10pm( woke us up) and another one after 11pm to check if we had recieved the candy,In my opinion that is too late to call any guest and considering that we had a sick child.I think the staff need more training on how to handle such situations.Anyway apart form the late annoying calls from the guest service desk, everything else was superb.
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- Also Known As:
- Yas Island Rotana Hotel Yas Island