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“An excellent hotel” 5 of 5 stars
Review of Park Rotana Abu Dhabi

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Park Rotana Abu Dhabi
5.0 of 5 Hotel   |   Al Salam Street | near Khalifa Park, Abu Dhabi 43377, United Arab Emirates   |  
Hotel amenities
Ranked #25 of 120 Hotels in Abu Dhabi
Certificate of Excellence 2014
Barrow upon Humber, United Kingdom
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
“An excellent hotel”
5 of 5 stars Reviewed August 24, 2013

A really pleasant stay. The hotel was immaculate and the staff were extremely helpful. Nothing appeared to be too much trouble for any of the staff.
The only gripe is that Cooper's bar did not have a non-smoking area and this took the edge of the bar meal I had.
As my trip was for business, I was not bothered that the location was quite a way from the main tourist areas of Abu Dhabi.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, September 3, 2013
Dear TripAdvisor Member,
Greetings from the Park Rotana!

We would like to thank you for staying with us and for taking the time to write this positive review.
We truly appreciate your comments and we're glad that we have exceeded your expectations.
Rest assured your comments will be shared with our management team, in order to continuously improve our service.

Regarding the feedback you gave us for Cooper's, we would like to inform you that our Engineering team is already working on a plan to prevent that from happening again.

We look forward to welcoming you again to the Park Rotana Abu Dhabi in the near future.

Yours Sincerely,
Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • Dutch first
  • English first
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  • Russian first
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English first
Falls Church, Virginia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed August 22, 2013

I booked this hotel for a quick weekend getaway and was very happy with the choice. I was offered and accepted the Club Rotana upgrade upon check-in, which turned out to be an excellent decision. In addition to wi-fi, the upgrade meant my room was particularly spacious and comfortable, and I was able to enjoy the buffet breakfast at Ginger's. Access to the Club on a quiet weekend during Ramadan also provided the option of "free" snacks and soft drinks during the day and adult beverages in the evening. The hotel's pool was being refurbished during my stay, but a second pool in the complex was just across the courtyard and was very pleasant. I used the gym multiple times and found it to be decently equipped and clean. I also found the hotel and restaurant staff to be very courteous and accommodating. The location may be a bit out of the way for some, but I thought this was an excellent getaway location and a great value!

Room Tip: The Club level upgrade is well worth it.
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, August 25, 2013
Dear TripAdvisor Member,
Greetings from the Park Rotana Abu Dhabi!

Thank you for your valuable feedback on your recent stay with us.

I am delighted to read you have enjoyed your stay at Park Rotana Abu Dhabi and that you’ve appreciated our facilities such as our rooms, Ginger All Day Dining and our pool.
I would like to thank you as well for your wonderful comments about our colleagues. Rest assured your comment will be shared with the management team.

We look forward to welcoming you back to the Park Rotana Abu Dhabi in the near future.

Yours Sincerely,
Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 22, 2013

I stayed at the Park Rotana on business from August 19-21. The hotel wasn't very close to our company (about half an hour) but it was situated in a very peaceful location, off the highway and next to Khalifa Park. I had a room away from the lifts and on a higher floor and there was nothing but peace and quiet. This was perfect for catching some zzz's between training sessions. Fantastic bathroom- large with a rain shower.

We dined at Teatro, an Italian, Indian, Japanese fusion restaurant on the first night. The sushi was quite delicious and I would have gone back if I had the time. We also ordered the chicken curry which, although recommended, was too much on the sweet side for my taste. Nevertheless the ambience was relaxed and inviting. Breakfast was served in Ginger and their breakfast buffet had an impressive variety of food: oatmeal, bacon, hash browns, French toast, pancakes, omelette station, boiled eggs, MANY types of breads. Great way to start the day.

Staff were friendly and professional which made check-in and check-out a breeze. If you needed anything, you could call downstairs and they would do their best to make it happen.

Only a couple of issues:
1. A co-worker of mine had a complaint that his room was not cleaned AT ALL on the last day. Oversight? They offered to clean it but it was the end of the evening and after an all-day training station, all anyone wanted to do was relax in the room in peace & quiet.

2. Wi-Fi was paid for by our company but the hotel STILL does not provide free Wi-Fi. My same complaint as before. A hotel of this caliber should NOT be charging its customers for Wi-Fi. Period. Its a simple amenity that makes all the difference.

Overall, I really enjoyed my stay and will definitely come back. Certainly recommend it to others.

other points of interest in the hotel which may be of interest: Cooper's Bar & Grill and Shisha at Ginger.

Room Tip: Any floor is fine as this hotel is away from construction and noisy traffic.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, August 25, 2013
Dear TripAdvisor Member,
Greetings from Park Rotana Abu Dhabi!

Thank you for your valuable feedback on your recent stay with us.
We are delighted to read your positive feedback on our hotel and we’re glad that you’ve enjoyed your room and our restaurants. It is elating to read that you’ve experienced them all and your feedback is positive on all of them.

I would also like to thank you for your constructive review. Regarding the issue your co-worker unfortunately had to experience, we would like to apologize for that inconvenient and assure you we are continuously working to be able to provide a better experience to all our guests.
We hope we can have the opportunity of welcoming you again at Park Rotana Abu Dhabi in the near future.

Yours Sincerely,
Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajman, United Arab Emirates
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2013

The hotel is beautiful, with amazing staff. The rooms were so comfortable. The breakfast buffet was incredible. Anytime I needed anything, the professional staff were on hand and friendly.
I was there 3 nights for work and have never slept better in a hotel before. The bed was so comfortable, the room layout easy to get around. The showers are amazing!
Be prepared to be pampered.

Room Tip: I enjoyed the room on the west side, over looking the park. The view was so nice, and facing away f...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, August 25, 2013
Dear TripAdvisor Member,
Greetings from the Park Rotana!

We would like to thank you for staying with us and for taking the time to write such a positive review.
We truly appreciate your comments and we’re glad that we have exceeded your expectations with our room and our food.

We look forward to welcoming you the Park Rotana Abu Dhabi in the near future.

Yours Sincerely,
Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Top Contributor
114 reviews 114 reviews
50 hotel reviews
Reviews in 63 cities Reviews in 63 cities
274 helpful votes 274 helpful votes
4 of 5 stars Reviewed August 21, 2013

Rooms typical Rotana, lobby art nouveau, pool was overcrowded and noisy when we visited, very small gym, locked into a space surrounded of highways... club lounge is ok, mostly energy contract groups. So for that purpose I guess it 's just right. If you're looking for a relaxing weekend getaway I'd say look somewhere else.

Room Tip: the higher the less noise from highways...
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, August 25, 2013
Dear TripAdvisor Member,
Greetings from the Park Rotana!

Thank you for taking the time to share your experiences with us.
We are glad to read that overall you’ve had a good experience at Park Rotana Abu Dhabi.

We hope you have the opportunity of coming back to the Park Rotana Abu Dhabi in the near future.

Yours Sincerely,
Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fujairah, United Arab Emirates
1 review
5 of 5 stars Reviewed August 20, 2013

The hotel selection was made by my employer. I am grateful to them for thoughtfully choosing first rate accommodations. I stayed three nights. The staff at every level was incredibly helpful and friendly. Room service was remarkably quick. I ordered lamb chops; they were prepared perfectly and were very delicious. I also tried a dessert I had not had before, Um Ali. It is like a warm custard like bread pudding/baklava combination with pistachios. It was sweet, delicious and plentiful. The Um Ali tasted great a few hours later as a cold evening snack. The breakfast buffet was out of this world - large selection, fresh fruits and vegetables, meats, cereals, omelets, pasta, rice, fresh-squeezed juices, coffees, teas - just a really great buffet!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, August 25, 2013
Dear TripAdvisor Member,
Greetings from the Park Rotana!

We would like to thank you for staying with us and for taking the time to write this positive review. It’s elating to read that you have enjoyed your room and our buffet breakfast at Ginger All Day Dining.

We truly appreciate your comments and glad that we have exceeded your expectations.
Rest assured your comments will be shared with our management team, in order to continuously improve our service.

We look forward to welcoming you to the Park Rotana Abu Dhabi in the near future.

Yours Sincerely,
Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Bahrain
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 19, 2013

All what i can say is that this is the best Rotana hotel i have stayed in, amazing staff, amazing rooms, good food and short ride from the Airport.

I do not know about the location as i was there for short meetings next to the hotel, but i had no trouble at all, for the first time ever at the Rotana hotel!

Recommended ++++++

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, August 25, 2013
Dear TripAdvisor Member,
Greetings from the Park Rotana!

We are delighted to read that we have exceed your expectation with our facilities, services and dining experience and that you have enjoyed your stay.

For your next visit at Park Rotana, please address to our Guest Services for our exclusive limousine service between the airport and the hotel.

We look forward to welcome you again at the Park Rotana on your next visit to Abu Dhabi.

Yours Sincerely,
Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Rotana Abu Dhabi

Address: Al Salam Street | near Khalifa Park, Abu Dhabi 43377, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Abu Dhabi
#18 Business Hotel in Abu Dhabi
#24 Luxury Hotel in Abu Dhabi
#25 Family Hotel in Abu Dhabi
#29 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Park Rotana Abu Dhabi 5*
Number of rooms: 380
Official Description (provided by the hotel):
5-star Park Rotana Abu Dhabi is conveniently located around major Abu Dhabi’s landmarks and is only 10 minutes away from ADNEC. Its deluxe facilities comprise of 318 luxurious rooms and suites, 6 world class dining venues, 6 meeting rooms and spacious ballroom with day light access and outdoor terrace. The needs of business travellers are met with specially designed Club Rotana concept, and the guests can stay fit with state-of-the-art Bodylines Leisure & Fitness Club. ... more   less 
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Also Known As:
Park Rotana Abu Dhabi Hotel Abu Dhabi

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