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“talk about toxic chemicals!” 2 of 5 stars
Review of Park Rotana Abu Dhabi

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Park Rotana Abu Dhabi
5.0 of 5 Hotel   |   Al Salam Street | near Khalifa Park, Abu Dhabi 43377, United Arab Emirates   |  
Hotel amenities
Ranked #25 of 120 Hotels in Abu Dhabi
Certificate of Excellence 2014
New York City, New York
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
“talk about toxic chemicals!”
2 of 5 stars Reviewed December 27, 2011

The hotel's design inside and out is wonderful, playful, functional and unique. The interior halls are like a living Rothko. It makes it even sadder that the execution of such great design ideas are realized with the cheapest most toxic furnishings. It's like walking into a cheap carpet store. Soon after check-in my throat and nasal passage began to swell and itch. We went out by the pool to breath. But back in the room, after setting out some things on the desk, i noticed a rash up to my elbows from touching the wood. Then i had a look at bath amenities which included talc and mouthwash from China! China? Does anyone read the papers? By the bed were two night tables with big hanging lamps set at a level that guaranteed you would bonk your head if you attempted to use them from a standing position (and i'm pretty short!).
Someone did arrive with three apples on a plate which doesn't say much for supporting local date and fruit growers. Or maybe Abu Dhabi is apple central?
Then there is the display of cheap junk food placed in the open above the minibar which definitely added that desperate-for-your-money motel touch.
The upside is that it is only 20 minutes from the airport, and a short taxi to the Great Mosque.
And the window does open.

Room Tip: i would recommend staying somewhere else for sure.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, January 10, 2012
Dear Trip Advisor Member,

Allow me first of all to thank you for having posted your online review here on Trip Advisor.

We are sad to hear that you have not fully enjoyed your stay with us and apologize for not being able to meet all your expectations.

We would like to assure you that the suppliers we are using are internationally accredited and all materials utilized were controlled to be fit for human consumption. Moreover, the hotels in Abu Dhabi in particular are subject to very strict control regulations in terms of hygiene.

Nonetheless, thank you once more for your valued time and we do hope that you would give us another chance to change your perception of us and show you that we are indeed able to provide our guests with par above quality service level.

Sincerely yours,

Sascha Bartz
General Manager
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459 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Abu Dhabi, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 23, 2011

Very nice hotel, high standards, impressive finishing, good variety of restaurants. Do not miss to visit the pub in the evening. Pay attention to the view while choosing your room, airport and city view are amazing from higher floors.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, January 10, 2012
Dear asabauh,

Thank you very much for your kind words.

It is delightful to know that you have thoroughly enjoyed your stay at the Park Rotana Hotel and have been impressed by our facilities and services.

We have passed on your flattering remarks to our team and hope to see you again soon.

With best regards,

Sascha Bartz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 15, 2011

i stayed at the hotel during the F1 race this year. by the time i booked it was almost full and i had to go for the Studio Rooms which are honestly just a slightly bigger hotel room and not a studio in any way. the room was on the 9th floor and close the club lounge. it was great being able to check out on the same floor however unlike crown plaza, i had to pay extra if i wanted to use the lounge including breakfast, snacks and internet. it was 200 per hour. was already paying AED 1500 per night.
the service was great, when i arrived and my luggage was broght in, the concierge explaied to me the room facilities in details which is something i never see in hotels. the in room dining menu is nice and caters to different tastes, the chicken biryani was yummy and omlett was good too. on the second night i had a very loud neighbours and i couldn't slpeep. the hotel immediatly moved me to another room on the same floor. it was much appreciated
not sure what the normal rates are when it's not hiked up for F1 but over all i would stay there again if i can afford it

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, November 23, 2011
Dear Trip Advisor Member,

Greetings from the Park Rotana Abu Dhabi!

Thank you very much for a very thorough feedback shared with fellow Trip Advisor members about your recent stay in our hotel.

I am glad to know that you have appreciated the services rendered by our colleagues and rest assured that we will pass on your wonderful compliments to them.

Looking forward to welcoming you again soon.

With best regards,

Sascha Bartz
General Manager
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Glasgow
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 8, 2011

The only thing that stops me giving this hotel five stars is the pool. It is small a feels cramped and overlooked. Apart from that the staff are extremely helpful, the rooms are spacious and well appointed, and the restaurant and bar facilities are very good.

The bar in the hotel is an "Irish pub" which came as a bit of a surprise the first time I walked out of the baking desert heat, through the marble and glass atrium, and into its wood-clad, sports bar style interior. It was like I'd walked through some sort of space warp.

The hotel itself is halfway between the airport and the city centre, near the Grand mosque. If you want to visit the city centre it takes about 20mins and costs approx £6 in a taxi. The mosque (currently the only real tourist attraction in the whole of Abu Dhabi excepting Ferrari World) is only 5mins and £2 away.

Room Tip: Ask for a non-smoking room early as they seem to get booked up fast.
See more room tips
  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, November 23, 2011
Dear Trip Advisor Member,

Greetings from the Park Rotana Complex!

I would like to thank you for your online post here on Trip Advisor which will definitely be helpful for other travelers as they find a place to visit and stay with.

We look forward to having you back in our hotel in the not-too-distant future.

With best regards,

Sascha Bartz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor and Maidenhead, United Kingdom
Top Contributor
72 reviews 72 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 8, 2011

I was here for a week in Abu Dhabi working on the other side of Kalifa Park. So location was very convenient could walk back and forth to work each day.
But if you want to go anywhere, you need a cab.
The staff at breakfast are very charming and polite. And they watch if you want something they are beside you in seconds.
I found check in to be a bit of a disaster, I could not hear or understand the girl who was checking me in. I wish she had pointed me to someone else, but being exhausted after a flight you want your room asap

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, November 23, 2011
Dear Trip Advisor Member,

Greetings from the Park Rotana Abu Dhabi!

Thank you so much for posting your online feedback here on Trip Advisor regarding your recent experience of our hotel.

It is pleasing to know that you have come to appreciate the services rendered by our colleagues during your stay with us.

Your comments with regard to check in have been shared with our team and I would like to thank you for pointing this out as it gives us the chance to rectify our shortfalls and improve our services accordingly.

Thank you once more for your time and hope to see you back soon.

With best regards,

Sascha Bartz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Ramon, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 30, 2011

Had a wonderful experience while traveling on business in Abu Dhabi. The restaurant staff was particularly friendly and helpful. They suggested things I would not have tried but loved. The breakfast and dinner buffets were excellent. They have an exceedingly good staff here and their responsiveness made the stay that much more pleasant. I would definitely stay here again.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, November 23, 2011
Dear Trip Advisor Member,

Greetings from the Park Rotana Complex!

Thank you so much for having shared your comments regarding your recent experience in our property here on Trip Advisor.

Your detailed feedback is very much appreciated and we look forward to you having another enjoyable stay at the Park Rotana in the very near future.

With best regards,

Sascha Bartz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saltburn-by-the-sea
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 22, 2011

Recently returned from a 4 day stay at this hotel. Very pleasant experience staying in a Club room.

Unfortunately despite the booking, we were not able to have a double bed as the hotel was busy. Not usually a problem but I was accompanied by my wife on this occasion.

The Club room offering provides a few extras including dedicated reception and ceck out. We arrived at 3am and left at 4am so this option was not available to us (I believe).
Other benefits include a dedicated Club Lounge with drinks and canapés from 7pm until 9pm. This is an extremely pleasant experience and staff could not be more helpful and the food is of a high standard.

The room itself was very pleasant although could have been a little larger. Bathroom, as always with a Rotana Hotel, was very well presented. One doubt I would have, would be the air cons ability to cope as even on night in October we could night keep the room comfortable (for me anyway).

The Ginger restaurant is great for breakfast, although with Club you can breakfast in the Dedicated Lounge. We ate one evening in Ginger and the buffet meal was of excellent quality.

Coopers bar does what it says in the tin. I just struggle with smoking inside in this day and age.

The pool is temperature controlled which means it is sometimes heated up and sometimes cooled down, depends on the weather and if the pool has had sun. It can be shaded by the buildings. The area is very pleasant and gets very popular just after work time is through.

I used the Club Lounge to work from one day and coffee and snacks were offered throughout the day.

A very pleasant place to operate from on business and very close the huge and stunning Al Nahyen Mosque.

Just make sure everything is explained and you get a good rate fellow travellers.


  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, October 25, 2011
Dear Trip Advisor Member,

Thank you very much for sharing your elaborate feedback about the Park Rotana Hotel to other site members.

We look forward to your return in the very near future.

Best regards,

Sascha Bartz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Rotana Abu Dhabi

Address: Al Salam Street | near Khalifa Park, Abu Dhabi 43377, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Abu Dhabi
#18 Business Hotel in Abu Dhabi
#24 Luxury Hotel in Abu Dhabi
#25 Family Hotel in Abu Dhabi
#29 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Park Rotana Abu Dhabi 5*
Number of rooms: 380
Official Description (provided by the hotel):
5-star Park Rotana Abu Dhabi is conveniently located around major Abu Dhabi’s landmarks and is only 10 minutes away from ADNEC. Its deluxe facilities comprise of 318 luxurious rooms and suites, 6 world class dining venues, 6 meeting rooms and spacious ballroom with day light access and outdoor terrace. The needs of business travellers are met with specially designed Club Rotana concept, and the guests can stay fit with state-of-the-art Bodylines Leisure & Fitness Club. ... more   less 
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Also Known As:
Park Rotana Abu Dhabi Hotel Abu Dhabi

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