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“What a surprise!” 5 of 5 stars
Review of Cristal Hotel Abu Dhabi

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Cristal Hotel Abu Dhabi
4.0 of 5 Hotel   |   Muroor Road (4th Street) | Muroor Road (4th Street), Abu Dhabi 72898, United Arab Emirates   |  
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Ranked #22 of 120 Hotels in Abu Dhabi
Oklahoma
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
“What a surprise!”
5 of 5 stars Reviewed November 10, 2013

I can't say enough nice things about the hotel and the staff! I arrived at the hotel early around 8:00 am and asked if there was any way I could check in early. The hotel night manager came out and said he will do his best given that this was the day after Ramadan and the hotel was fully booked the previous night. They had me situated quite comfortably in the lobby and got me a room after about an hour's wait...amazing. Most hotels would simply ask you to come back at the normal check in time or at best an hour or two early. These guys went out of their way to get me a room. The room was fantastic...contemporary design and very, very clean! WiFi was free and worked well. The hotel location was great as well. The Abu Dhabi mall is about a 10 minute walk. The food court at the mall was excellent--as far as food courts go. Also, the airport shuttle bus terminal is only a short block away from the hotel--very convenient. There is also nice supermarket adjacent to the hotel. The shuttle is a lot more economical than taking the cab to/from the airport.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, November 20, 2013
Dear OklahomaProfessor,

Thank you for your feed back and I shall be sharing it with the team.
Looking forward to having you stay at Cristal Salam in the near future.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,462 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Abu Dhabi, United Arab Emirates
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2013

Valet parking is not available but the hotel underground parking is a really big plus. The staff are really friendly and very helpful.
The room was 1st class and the bed so comfortable and relaxing.

The overall experiance was great.

Room Tip: No need for any room tips, the one I had was very good
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  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, November 20, 2013
Dear Richard R,

Thank you for your comments.
Although we've recently moved to self parking, we do provide all our guests with complimentary underground parking, a real benefit in Abu Dhabi.
Hope to welcome you back soon.
Best regards,
Kamal Fakhoury
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Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 9, 2013

The rooms in this Hotel exceeded my expectations and are really good for the business traveller. I have just returned from a 7 day trip and the staff in the Hotel could not do more to help. Each and every one of them go out of their way to be pleasant and make sure that your stay is going well. Ahmed, the restaurant manager merits a particular mention for his attention to guests.
The hotel is centrally located and ideal really. I think that probably sums it up.

Room Tip: Higher floors naturally have a better view across the city. I was on 13.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, November 20, 2013
Dear Michael2824,

Thank you for your posting.
I will share this with Ahmad and his F&B team.
Hope to welcome you back again soon.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2013 via mobile

I stayed for a month in this hotel, everything was perfect! cleanliness, service, rooms, prices, everything was near us, the housekeeping service was very friendly, the managers as well... overall i had a great stay in this hotel!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, November 20, 2013
Dear Raychelle12,

Thank you for your recent posting.
All of us at Cristal Hotel Abu Dhabi are glad you enjoyed your stay and look forward to your next visit.

Best regards,
Kamal Fakhoury
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Abu Dhabi, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2013

Cristal Hotel provides value accommodation. Room service of MR Subhas was excellent. Staff are very helpful especially Mr Tushara. Mr Yazid at front desk is also very cordial. Well done and keep up the good service.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, November 20, 2013
Dear Vmk69,

Thank you for taking the time to recognize several of our family members (as we call each other).
I shall be sharing it with all our departments.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 8, 2013 via mobile

room was perfect: wide And clean! They applied an upgrade For free. Internet was excellent And free in the room. The let us stay in the room until 4pm For a late flight Back to italy!! Everything was really perfect

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, November 20, 2013
Dear robertococco,

Thank you for that simply perfect posting.
Hope to have you back again soon.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
1 review
4 of 5 stars Reviewed November 6, 2013

Rooms are clean, Staff are nice and helpful, breakfast is not bad. Located near Abu Dhabi mall not far from the marina, 30min by taxi from YAS island. The swimming pool is very small and we didn't try the spa.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, November 20, 2013
Dear Jihane S,

Thank you for your comments and hope you will visit us again soon and have a chance to try our exclusive Cristal Spa.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cristal Hotel Abu Dhabi

Address: Muroor Road (4th Street) | Muroor Road (4th Street), Abu Dhabi 72898, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 120 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, two food & beverage outlets, five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free wired internet access in the rooms and wireless in the public areas, in addition to free parking facilities. ... more   less 
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