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“Below Average Quality for Above Average Price” 1 of 5 stars
Review of One to One Hotel - The Village

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One to One Hotel - The Village
4.0 of 5 Hotel   |   Al Salam St - p.o.box. 128967 | PO Box 128967, Abu Dhabi 46689, United Arab Emirates   |  
Hotel amenities
Ranked #72 of 118 Hotels in Abu Dhabi
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Below Average Quality for Above Average Price”
1 of 5 stars Reviewed February 14, 2013

We tried to spend a romantic night away, but found a dirty hotel room. There was an old roomservice tray in our room. After showering the floor of the shower became a giant puddle (not just a puddle in the middle). The people here are very nice, but there was just little to no action taken on the room. We had a nice night overall, because no bad hotel can get in the way of our romance... BUT... I would not stay here again.

Room Tip: Don't stay here.
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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276 reviews from our community

Traveler rating
    124
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    32
    30
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
UAE
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 28, 2013

This is a hotel that promises more than it delivers. Had asked for a non-smoking room, however they could not provide, which seemed strange as hotel appeared quiet. Room itself was spacious and well kept other than that. Sauna and steam room are buried in what is effectively another room, and are very small. Limited visiting hours as gender segregated times apply. Sauna broken while I was there. Staff generally friendly other than people at entrance - somebody should tell them to smile occasionally.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 18, 2013

The hotel is located in a very peaceful place with good hotel staff to help. There used to be housekeeping on a daily basis including cleaning my bed as well as the bathroom. The staff even used to carry my shopping bags and were always ready to help in any way. I almost found all facilities within my room including a refrigerator, a hair dryer, an air-condition, a television, a complimentary tea/coffee maker, etc. And, I never feeled lonely in my single room and within the hotel premises, and feeled very secure too. The hotel staff also helped me with my luggage and for getting a cab. Overall it had been a very pleasant stay at One to One Hotel - The Village as well as in Abu Dhabi, UAE.

Room Tip: Most of the single rooms are located on the top floors nearby the swimming pool. But, family rooms a...
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  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 22, 2013
Dear SuhailSayed,
Thank you for taking the time out to share your recent experience with us!
We are delighted to hear that you enjoyed the charm of the village ambiance and happy to hear that our staff made you feel at home as it is our priority to ensure that every guest feels welcome and comfortable during their visit! We pride ourselves on the service excellence that we provide, where no details are overlooked and knowing that every guest is different! Thanks again, we truly appreciate your feedback and look forward to welcoming you back again soon!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
74 reviews 74 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 17, 2013

At first glance, the hotel was quite atypical in its conformation, it seemed quite satisfactory, but after passing the three nights I made​​, I came to the conclusion that maybe another time I could not take this hotel anymore. The rooms are large and spacious as per bathrooms, but the only comfort of the bed is not enough, according to my standards to make me love this hotel. The bathrooms are a little antiquated, are missing of brush to clean and bath towels are not in adequate numbers. Perhaps because of bad luck, by the hotel, the last day was not the best. I left the room in the morning and when I come back in the afternoon I have not found ready. I asked the manager to reorganize and went out again. On my return late at night, I found the room, as I had left in the morning. To be honest, after my attempts to crystallize outburst, they moved in three to clean the room and make the bed. This situation bothered me beyond measure, and therefore, I do not feel warmly recommend this hotel.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 26, 2013
Dear MauroMonti,
We truly appreciate you taking the time to detail your most recent experience with us and thank you for choosing One to One Hotel- the Village during your most recent stay in Abu Dhabi.
We sincerely apologize that we were not able to meet your expectations and for the service you encountered with our front desk and housekeeping, as that is certainly not our standard.
We will certainly share the comments provided with our teams and take immediate action as we view feedback as areas for improvement.
I thank you again for taking time to leave your comments and do hope we have the opportunity to welcome you back again and to change your impression of One to One Hotel- the Village.

Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modena, Italia
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 14, 2013 via mobile

I have been few times here and it is a good solution. First time I had the cheapest room and it was too small, this time I opted for a bigger one (small price difference ).
Rooms are fine and new. Internet was included but wifi signal was very low. It should be improved. Staff was kind.
There is a nice variety of restaurants and a food BBQ one with top quality steak.
No alcohol is served in any restaurant. Pity.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 22, 2013
Dear Ibmo77,
Thank you for taking the time out to share your recent experience with us!
I am happy to hear that you enjoyed your stay with us; from the staff to the comfort of your room and the variety of the restaurants!
We appreciate your feedback regarding our wifi signal and will be sure to action on it immediately.
Thank you again for your comments, we truly appreciate your feedback and hope to welcome you back during your next visit to Abu Dhabi!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 6, 2013

We arrived pretty late at night and the staff was quick on getting us to our room, except the extra bed we requested (email confirmed) was not available. They brought us a mattress and put it on the floor for the first night. The next morning, the manager offered us an upgrade to the suite but we didn't bother to pack-and-unpack, so he offered free breakfasts instead. Sweet!

The reception also lent me an iPhone charger (it actually belongs to one of their staffs) because I forgot mine. What a kind and helpful gesture!

The only two things I would recommend the hotel to improve is 1) Post a map on their website with driving directions. Google map doesn't do justice (the Abu Dhabi tourist map works but I didn't get one from Dubai airport), 2) repair the air conditioner in room #102. It was always at 19c. Nothing was being done after I called the reception twice.

Room Tip: Request a lower floor room if you don't want stairs.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 21, 2013
Dear AC-YUL,
Thank you for choosing to stay at One to One Hotel- the Village and for taking the time to provide us feedback on your recent experience with us.
We are pleased to hear that you had an enjoyable stay with us. We appreciate your comments towards our staff as we are very lucky to have such wonderful staff on our team to give great attention to our guests and provide the kind of customer service that we strive for.
Thank you as well for your recommendations! We will be sure to action on your remarks to better our services!
We look forward to having you stay with us again!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut
1 review
5 of 5 stars Reviewed January 6, 2013

I stayed there for 2 nights in october 2012....it was an amazing experience...the rooms were spacious and clean and the service was great...and the prices are good...


i am planning to make this my staying spot in A.D.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 21, 2013
Dear Adham302,
Thank you very much for choosing to stay at One to One Hotel- the Village and for taking the time to provide us feedback on your recent experience with us.
We are pleased to hear that you had an enjoyable stay with us. One to One Hotel- the Village prides itself on delivering exceptional service to all our guests and we are happy to hear that our hotel impressed you!
Thank you again for your comments and we look forward to having you stay with us again!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One to One Hotel - The Village

Address: Al Salam St - p.o.box. 128967 | PO Box 128967, Abu Dhabi 46689, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Business Hotel in Abu Dhabi
#57 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — One to One Hotel - The Village 4*
Number of rooms: 128
Official Description (provided by the hotel):
One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more   less 
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Also Known As:
1 To 1 Hotel - The Village
One To Hotel
One To Abu Dhabi

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