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“A very pleasant stay at One to One Hotel - The Village in Abu Dhabi, UAE” 4 of 5 stars
Review of One to One Hotel - The Village

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One to One Hotel - The Village
4.0 of 5 Hotel   |   Al Salam St - p.o.box. 128967 | PO Box 128967, Abu Dhabi 46689, United Arab Emirates   |  
Hotel amenities
Ranked #77 of 116 hotels in Abu Dhabi
Mumbai (Bombay), India
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“A very pleasant stay at One to One Hotel - The Village in Abu Dhabi, UAE”
4 of 5 stars Reviewed January 18, 2013

The hotel is located in a very peaceful place with good hotel staff to help. There used to be housekeeping on a daily basis including cleaning my bed as well as the bathroom. The staff even used to carry my shopping bags and were always ready to help in any way. I almost found all facilities within my room including a refrigerator, a hair dryer, an air-condition, a television, a complimentary tea/coffee maker, etc. And, I never feeled lonely in my single room and within the hotel premises, and feeled very secure too. The hotel staff also helped me with my luggage and for getting a cab. Overall it had been a very pleasant stay at One to One Hotel - The Village as well as in Abu Dhabi, UAE.

Room Tip: Most of the single rooms are located on the top floors nearby the swimming pool. But, family rooms a...
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  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 22, 2013
Dear SuhailSayed,
Thank you for taking the time out to share your recent experience with us!
We are delighted to hear that you enjoyed the charm of the village ambiance and happy to hear that our staff made you feel at home as it is our priority to ensure that every guest feels welcome and comfortable during their visit! We pride ourselves on the service excellence that we provide, where no details are overlooked and knowing that every guest is different! Thanks again, we truly appreciate your feedback and look forward to welcoming you back again soon!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Rome, Italy
Top Contributor
68 reviews 68 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 17, 2013

At first glance, the hotel was quite atypical in its conformation, it seemed quite satisfactory, but after passing the three nights I made​​, I came to the conclusion that maybe another time I could not take this hotel anymore. The rooms are large and spacious as per bathrooms, but the only comfort of the bed is not enough, according to my standards to make me love this hotel. The bathrooms are a little antiquated, are missing of brush to clean and bath towels are not in adequate numbers. Perhaps because of bad luck, by the hotel, the last day was not the best. I left the room in the morning and when I come back in the afternoon I have not found ready. I asked the manager to reorganize and went out again. On my return late at night, I found the room, as I had left in the morning. To be honest, after my attempts to crystallize outburst, they moved in three to clean the room and make the bed. This situation bothered me beyond measure, and therefore, I do not feel warmly recommend this hotel.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 26, 2013
Dear MauroMonti,
We truly appreciate you taking the time to detail your most recent experience with us and thank you for choosing One to One Hotel- the Village during your most recent stay in Abu Dhabi.
We sincerely apologize that we were not able to meet your expectations and for the service you encountered with our front desk and housekeeping, as that is certainly not our standard.
We will certainly share the comments provided with our teams and take immediate action as we view feedback as areas for improvement.
I thank you again for taking time to leave your comments and do hope we have the opportunity to welcome you back again and to change your impression of One to One Hotel- the Village.

Sincerely,
Julia Jachowicz
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Modena, Italia
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 14, 2013 via mobile

I have been few times here and it is a good solution. First time I had the cheapest room and it was too small, this time I opted for a bigger one (small price difference ).
Rooms are fine and new. Internet was included but wifi signal was very low. It should be improved. Staff was kind.
There is a nice variety of restaurants and a food BBQ one with top quality steak.
No alcohol is served in any restaurant. Pity.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 22, 2013
Dear Ibmo77,
Thank you for taking the time out to share your recent experience with us!
I am happy to hear that you enjoyed your stay with us; from the staff to the comfort of your room and the variety of the restaurants!
We appreciate your feedback regarding our wifi signal and will be sure to action on it immediately.
Thank you again for your comments, we truly appreciate your feedback and hope to welcome you back during your next visit to Abu Dhabi!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed January 6, 2013

We arrived pretty late at night and the staff was quick on getting us to our room, except the extra bed we requested (email confirmed) was not available. They brought us a mattress and put it on the floor for the first night. The next morning, the manager offered us an upgrade to the suite but we didn't bother to pack-and-unpack, so he offered free breakfasts instead. Sweet!

The reception also lent me an iPhone charger (it actually belongs to one of their staffs) because I forgot mine. What a kind and helpful gesture!

The only two things I would recommend the hotel to improve is 1) Post a map on their website with driving directions. Google map doesn't do justice (the Abu Dhabi tourist map works but I didn't get one from Dubai airport), 2) repair the air conditioner in room #102. It was always at 19c. Nothing was being done after I called the reception twice.

Room Tip: Request a lower floor room if you don't want stairs.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 21, 2013
Dear AC-YUL,
Thank you for choosing to stay at One to One Hotel- the Village and for taking the time to provide us feedback on your recent experience with us.
We are pleased to hear that you had an enjoyable stay with us. We appreciate your comments towards our staff as we are very lucky to have such wonderful staff on our team to give great attention to our guests and provide the kind of customer service that we strive for.
Thank you as well for your recommendations! We will be sure to action on your remarks to better our services!
We look forward to having you stay with us again!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut
1 review
5 of 5 stars Reviewed January 6, 2013

I stayed there for 2 nights in october 2012....it was an amazing experience...the rooms were spacious and clean and the service was great...and the prices are good...


i am planning to make this my staying spot in A.D.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 21, 2013
Dear Adham302,
Thank you very much for choosing to stay at One to One Hotel- the Village and for taking the time to provide us feedback on your recent experience with us.
We are pleased to hear that you had an enjoyable stay with us. One to One Hotel- the Village prides itself on delivering exceptional service to all our guests and we are happy to hear that our hotel impressed you!
Thank you again for your comments and we look forward to having you stay with us again!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterey, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 5, 2013

I arrived late at night and my first impression was that the hotel was located in a remote location away from downtown Abu Dhabi. This proved not to be the case and I was pleasantly surprised to find that it is actually in a quasi-residential neighborhood close to the City.

My room was large and spotlessly clean with a huge bathroom area. The TV had plenty of English language satellite channels. Fast & free in room Wi-Fi was excellent. A small fridge in the room was an unexpected bonus.

The hotel has a nice pool area at ground level, I do not think the small rooftop pools mentioned in other reviews were in use during my stay. There are also a number of nice looking restaurants on the property that I did not get a chance to sample due to my late arrival. No alcohol is available. All staff were extremely pleasant and well informed.

Taxis are inexpensive in Abu Dhabi & this hotel is a good base if you want to stay away from the busy downtown which is only minutes away. There is a supermarket a short walk away along with the largest concentration of mobile phone shops I have ever seen in one location.

I had a very good room rate at this hotel and overall enjoyed my brief stay. Expect to pay around 55 AED for a taxi from the airport.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 21, 2013
Dear Alan W,
Thank you very much for your review!
We are pleased to hear that you enjoyed your stay with us at One to One Hotel- the Village. It is our priority to ensure that every guest feels welcome and comfortable during their visit and we are pleased to hear that our staff helped in making your stay a pleasant one!
Once again, a sincere thank you and we look forward to welcoming you back and next time to experience our exquisite dining options!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 30, 2012

this is the message we are receiving when our guests are back from this hotel. we are sending our diplomatic guests to one to one hotel since more than 4 months now and they are all happy from their stay. i was wondering why till i went myself and use the hotel facilities and find out the warm welcome from all. you really feel like home.

I tried the buffet restaurant over there which located opposite the reception and it was really good. the hotel in general is very quite, however, you dont feel lonely there. its a nice mix.

i already send an appreciation letter to the hotel management informing them of the nice feedback from our guests who are normally staying for over than a week.

GOOD LUCK and hope we are going to keep receiving these type of comments where everyone is happy.

Room Tip: Further to some comments and my own, i recommend to book the king size bed rooms and not the standar...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, January 5, 2013
Dear Nana1503,
Thank you for taking the time out to share your recent experience with us as well as the comments of your diplomatic guests! It is always wonderful to hear that we have been able to provide you with a comforting stay and the home away from home feeling within the Village ambiance and the outlets.
Once again, a sincere thank you and we look forward to welcoming you back in the near future!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One to One Hotel - The Village

Address: Al Salam St - p.o.box. 128967 | PO Box 128967, Abu Dhabi 46689, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#57 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — One to One Hotel - The Village 4*
Official Description (provided by the hotel):
One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more   less 
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Also Known As:
1 To 1 Hotel - The Village
One To Hotel
One To Abu Dhabi

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