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“I'm in love with this boutique hotel” 5 of 5 stars
Review of One to One Hotel - The Village

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One to One Hotel - The Village
4.0 of 5 Hotel   |   Al Salam St - p.o.box. 128967 | PO Box 128967, Abu Dhabi 46689, United Arab Emirates   |  
Hotel amenities
Ranked #72 of 118 Hotels in Abu Dhabi
Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
“I'm in love with this boutique hotel”
5 of 5 stars Reviewed October 25, 2012

Since my last review, I decided to say for a full year. It's the only boutique hotel in Abu dhabi and it has great variety of restaurants venue. The Lebanese restaurant offer entertainment, diner and exotic belly dancer. I simply love it!

Room Tip: Try the Lebanese restaurant
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 29, 2012
Dear Anis L,
Thank you for your kind comment!
It is always a pleasure to hear from a guest who greatly enjoyed their stay with us!
We look forward to welcoming you during your next stay in Abu Dhabi!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Dammam
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 20, 2012

Cleaning/houskeeping is not good, some of the furniture/door need maintenance, suffered from 1 hour power faliure, the TV channels is not as as written in the list

AC control panel is not working easly

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 21, 2012
Dear Alaa Eldin R,
Thank you for taking the time to review One to One Hotel- the Village. We regret to hear that your stay was not up to your expectation.
We will spend time to take a closer look into the areas that you have touched upon to look at ways that we can improve upon and ways in which we can make our services more accessible to you.
We do hope for the opportunity to welcome you back again, and hopefully to change your impression of One to One Hotel- the Village.
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
83 reviews 83 reviews
54 hotel reviews
Reviews in 45 cities Reviews in 45 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed October 13, 2012 via mobile

I booked this hotel because the concept sounded great and the reviews were good. The staff are excellent, the rooms are lovely, but you hardly see any other guests because of the 'village' style layout, and it can feel a bit like you are th eonly guest in the place. If you want quiet relaxing place, not near to shops or other facilities, then this hotel is perfect, but I found it a bit lacking in environemnt and atmosphere, especailly as I had one free day with nothing to do.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 21, 2012
Dear MarkLondonMEt,
Thank you for taking the time out to share your recent experience with us!
I am happy to hear that our staff provided you with the excellent service that we strive for and that you found comfort in your room!
At the Village, we look to provide our guests with a home away from home ambiance- a calm and relaxing atmosphere; good for a time away to refresh or to come with your family and children. Therefore, depending on the time of day, different areas of the hotel become busy.
Thank you again for your comments, we truly appreciate your feedback and hope to welcome you back during your next visit to Abu Dhabi!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
128 reviews 128 reviews
64 hotel reviews
Reviews in 66 cities Reviews in 66 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed October 4, 2012 via mobile

Stayed here twice in 6 week period on recommendation of trusted travel agent but was disappointed in comparison to other places we have stayed in UAE to break a 24hr journey with small kids (as opposed to wanting to see Abu Dhabi).

Pros:
*Nice staff - great help with luggage
*Room service curry special was really delicious
*All other food was lovely too
*Big pool area with slides great for kids (if open)
*Hotel did waive the room service charge incl meal when I complained (see cons below)
*Free wifi (as it should be nowadays)
*Nice rooms/shower room & comfy bed (as you'd expect)

Cons:
*Check in & out slow
*Restaurants atmosphereless
*Not enough towels ether time and they were a very grey white.
*Lebanese restaurant replaced by seafood restaurant (we are vegetarian so disappointed)
*They have lost their liquor licence (a cool beer would have been nice when we arrived at night the first time)
*Big pool closed on 2nd visit but rooftop pool 2m deep so no good for toddlers (only reason we returned)
*Too far from airport for stop over (but would be great for city stay)
*Car service they use unreliable and expensive (But hotel did cover cost when we had to wait 45mins)
*Non smoking room smelt smokey
*Had booked early check in 2nd time and so was charged in full from night before but the pre ordered baby cot & toddler bed still took a couple of hours to materialize so frustrating waiting to put tired kids to sleep.
*Paying 2 nights when there for 24 hours is annoying as there's an AD government 10% service charge & 6% tourist charge which is Not the hotels fault obviously but I think they should have a day rate too as presumably they do have transit passengers like us.

Wouldn't return if just stopping over.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 18, 2012
Dear Eire-ette,
Thank you for your valuable feedback and for choosing One to One Hotel- the Village during your stay in Abu Dhabi. We regret to hear that your stay at One to One Hotel- the Village was not up to your expectation.
It is always valuable for us to hear from our traveled guests on how we can improve, and hone in on the fine details that set us apart and we thank you for identifying areas in which we can do better. We will certainly share the feedback provided with our teams, especially with regards to the staff and the room, as we view feedback as areas for improvement.
We do hope for the opportunity to welcome you back again, and hopefully to change your impression of One to One Hotel- the Village.

Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 20, 2012

Stayed here for a few nights recently. Was pleasantly surprised. Free Wifi internet, large spacious rooms and bathrooms, luxurious furnishings, excellent breakfast, good dining menu, good coffee shop.
The staff are absolutely superb and so helpful and make you feel at home.
This is a high level 4 star plus hotel - one wouldnot be disappointed staying here.
The hotel is laid out to look like many small villas. Its is located close to the Al Wahda Mall ( cost 10 AED by taxi, 5 mins drive). One has to wait about 5 to 10 mins to get a taxi from here to anywhere.
To get to dubai airport from here, I took a metered taxi and it cost me AED 265

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, September 23, 2012
Dear ZedIndia,
Thank you for taking the time out to share your recent experience with us!
I am happy to hear that you enjoyed the charm of the village ambiance and delighted to hear our staff made you feel at home. Our excellent dining venue’s is also something we pride ourselves on and it is great to hear that you had the opportunity to enjoy a selection of them.
Taxis come and go and it is true, depending on the time of day, one may have to wait a few minutes, leaving some time to cool down in our waiting area or take a stroll in the outdoor garden!
Thank you again for your comments, we truly appreciate your feedback and are happy to hear that you enjoyed your stay at One to One Hotel- the Village.
We look forward to welcoming you back again soon!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
107 reviews 107 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 15, 2012 via mobile

The hotel is like a small town. We have had a warm welcome and everythink was already arranged. Also we have had a free upgrade because of the hotel was full. Our room was big and clean. only the bathroom looks very old - like in a flat not like a hotel.
The staff was always very friendly!
You have to drive 10 minutes to the city- its ok. The breakfast was really delicious!!! Pancakes, Bacon, Omlettes, Cheese, Fruits , Cake, Salmon, fresh juices - everthink you want!
The pool was clean and nice , but their was a camera- i don' t know why?! The staff is always their.
All and all One to one is a good and cheap choise for Abu Dhabi.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, September 20, 2012
Dear Weltenbu,

Thank you for sharing your experience with us!
It’s nice to hear that you enjoyed your stay with us and we appreciate your kind comments towards our staff as they all work very hard to ensure that each guest has a pleasurable stay.
Yes, the hotel is located just outside the city, but as we offer a place to relax in a garden setting and have a very unique concept of two alleys made up of villas, our guests enjoy the serenity while lounging by the pool or taking a stroll in the evening! Please note that our guests’ safety is very important to us, therefore, cameras throughout public areas of the hotel do exist for security purposes.
Once again, thank you for your feedback and we look forward to welcoming you back during your next visit to Abu Dhabi!

Sincerely,

Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
5 of 5 stars Reviewed September 13, 2012

Excellent hotel, rooms are upscale and spacious and bathrooms are huge. The staff is friendly and professional.
You feel like you live in a true Village. The layout is unique; multiple villas with separate rooms and suites inside each Villa, No elevators and no connecting room.
The breakfast is as good as it gets, many variates and good quality.
Free internet is another good bonus.
Would recommend it for singles, couples and small families.

Room Tip: Not the best if you need more than one room as they do not have connected rooms.
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, September 15, 2012
Dear 929DohaDoha,

Thank you for sharing your wonderful comments with us!

We are very pleased to hear that you enjoyed your stay with us! We are very proud of the unique ambiance and service that we offer to our guests and unlike any other hotel, provide the feeling of being in a true Village, as you experienced. We strive to provide our guests with a home away from home feeling; a place to relax on vacation or after a long day of work.

Thank you again and we look forward to welcoming you back during your next stay in Abu Dhabi!

Sincerely,

Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One to One Hotel - The Village

Address: Al Salam St - p.o.box. 128967 | PO Box 128967, Abu Dhabi 46689, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Business Hotel in Abu Dhabi
#57 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — One to One Hotel - The Village 4*
Number of rooms: 128
Official Description (provided by the hotel):
One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more   less 
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Also Known As:
1 To 1 Hotel - The Village
One To Hotel
One To Abu Dhabi

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