Being an optimist I presumed that the reviews about their booking system wouldn't be a problem for us. How wrong I was...arrived on Monday for 2 nights and our booking was in for Tuesday for 1 night. Thankfully they had another room and while it was not the same type as the room we had reserved it was fine.
Staff, while not rude are not indicative of the friendly hotels experienced elsewhere in Syria.
Overall it's a grand hotel at a grand price. I would be wary about arriving there during high season even with a reservation.