The hotel personnel were mostly pleasant and helpful. They provided needed assistance when I learned - shockingly - that the US government would not allow me, as a US citizen, to withdraw money from any ATM. The room was comfortable. The public areas were "dowdy" but serviceable. I stayed two nights, the second at the Club level, a very pleasant experience.. The lounge decor was especially attractive, and the host was very gracious and welcoming. The best part of my visit to Syria was my driver, Jawad (www.driverjawadinsyria.com), who sent a driver to get us at the Dead Sea, then drove us himself to Palmyra, Aleppo, and back to Damascus. He was an excellent driver, but so much more. He found us wonderful food at reasonable prices, helped us plan our itinerary before we got there, found a fine guide at Krak des Chevaliers, gave us advice on spending our free time. We are so glad we added an independent extension to Syria on to our group tour of Jordan.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all let me thank you for your precious time dedicated to write us your feedback. It is our pleasure that you have enjoyed your stay in our warm cozy Hotel, and that you were indulged by our nice staff & services.
moreover we are extremely happy that even your outside Hotel Tour was enjoyable for you.
We always remain at your kind disposal & we look forward to welcome you again at Sheraton Damascus Hotel
Administrative Assistant To GM
Sheraton Damascus Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.