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“5 star experience” 5 of 5 stars
Review of Movenpick Hotel West Bay Doha

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Movenpick Hotel West Bay Doha
5.0 of 5 Hotel   |   West Bay Area | P. O. Box 22752, Doha, Qatar (Formerly Moevenpick Tower & Suites Doha)   |  
Hotel amenities
Ranked #28 of 124 Hotels in Doha
Certificate of Excellence 2014
bangalore
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“5 star experience”
5 of 5 stars Reviewed January 26, 2013

stayed here couple of times while transiting through doha. excellent suites with two huge beds which are sleep heavens. huge bathroom with clean towels of every shape and size. the staff is brilliant and treat you like a star. the breakfast spread is excellent and so is the lunch buffet. the room also has a small kitchennete for people staying longer and they can provide you with utensils if you wish to do some cooking.

Room Tip: try to get a sea facing suite.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTS_Management, Public Relations Manager at Movenpick Hotel West Bay Doha, responded to this review, January 29, 2013
Dear Mr. Saikat,

Warm greetings from Mövenpick Tower & Suites Doha!

We are very pleased to receive your positive feedback about our hotel rooms and facilities, staff and breakfast and lunch buffet. We are glad that you enjoyed your stay and felt like a star.

We do hope to see you again soon in Doha and hope that you will consider staying with us again.

Once again we appreciate your comments which will be shared with the members of our team.

In the meantime, should you need any further assistance or information; we remain at your disposal.

Thank you.

Public Relations department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 6, 2013 via mobile

Stay here often and I always get a sense I have been robbed, or conned more like...
It's like a trick some staff play... I check in, go to my room and find a few things are not working... Plugs, tv, some lights etc.... I call to get it sorted out... And it seems to be all fixed in a flash... And as usual the "techy" expects a tip for fixing something that should already be working... Strange place... (I stopped tipping by now) I'm on to them... Regards

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTS_Management, Assistant Front Office Manager at Movenpick Hotel West Bay Doha, responded to this review, January 20, 2013
Dear Mr. Businessman2110

My name is Roni Zarour, Assistant Front Office Manager at Mövenpick Tower & Suites Doha.

We sincerely appreciate your feedback regarding your recent experience at our hotel. Although disappointing to hear it is always useful to gain insight on the various experiences of our guests.

We are constantly working to improve the service and quality of our hotel for our guests and visitors and have not had such negative reports previously.

As such you may rest assured this issue will be investigated, in the meantime please feel free to contact me directly at +974 4496 61 10 or roni.zarour@moevenpick.com to discuss this matter in more detail.

Thank you.


Kind regards,

Roni Zarour
Front Office Department
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Cairo, Al Qahirah, Egypt
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 14, 2012

Moevenpick Tower & Suites Doha is in dafna area, which is near to all business places, the view is marvelous, you would have a view for the Gulf , People are nice in the hotel, but the room service is a disaster , Each time they do your room they do not all the things back again in place, the even do not refill the usual stuff, But overall a nice stay

Room Tip: Higher rooms, in the right side of the tower
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTS_Management, Public Relations Manager at Movenpick Hotel West Bay Doha, responded to this review, January 6, 2013
Dear Mr. Islam,

Greetings from Mövenpick Tower & Suites Doha!

We were very pleased to receive your positive comments about our hotel, city view and hotel staff. We always take great pleasure in hearing from our guests.

With reference to your comments, we would like to apologize for the inconvenience, particularly the room service caused whilst with us.

Please feel free to contact us for any future bookings and we will ensure that all the necessary arrangements are made in advance to ensure the comfort of your stay.

Once again, we appreciate your positive comments which will be shared with the members of our team.

In the meantime, should you need any further assistance or information, we remain at your disposal.

Thank you.

Public Relations department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bern
Top Contributor
75 reviews 75 reviews
51 hotel reviews
Reviews in 46 cities Reviews in 46 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed December 10, 2012

First impression on arrival: old and unfriendly. We had dinner at their so-called "international restaurant". After that we decided to skip breakfast next morning. The Mövenpick Doha is by far not a 5-star hotel. Very low quality of food, terrible service, unfriendly staff & environment. One night is enough, we definitely don't come back.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTS_Management, Public Relations Manager at Movenpick Hotel West Bay Doha, responded to this review, January 6, 2013
Dear Mr. CH_FreqTraveller,

Greetings from Mövenpick Tower & Suites Doha!

With reference to your comments on your stay in our hotel, we would like to apologize for the inconvenience caused whilst with us. We were particularly concerned to learn that our buffet, service and hotel staff did not meet your expectations on this occasion.

Your valued comments have been immediately addressed with the team and we are working on it.

We will make every effort to ensure that you are welcomed and treated with the highest regard on your next visit to Doha.

Please feel free to contact us for any future bookings and we will ensure that all the necessary arrangements are made in advance to ensure the comfort of your stay.

We look forward to hearing from you and we remain at your disposal.

Thank you.

Public Relations department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed November 28, 2012

Movenpick towers is your bog-standard mid-east up-market business hotel. Good rooms, nice service, but without the big public spaces of Sheraton, four seasons etc.

It is however currently surrounded by buliding sites, that start very early (5 am) with horns blazing, banging, drilling etc., not good if you are a light sleeper. If you stay here make sure you get a high room or one away from the building sites.

Also no bedside sockets to recharge your devices, nor a bed-side light master switch means you spend 5 minutes looking for all the switches to turn the lights off. One last gripe, tv is unreadable at distance (small font yellow on grey) and a dull dull dull selection of channels, we don't all want to watch al jazeera, bbc world service and CNN all the time.

Room Tip: Facing away from building sites (beware these are on 3 sides) and high up if possible.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTS_Management, Public Relations Manager at Movenpick Hotel West Bay Doha, responded to this review, January 6, 2013
Dear Mr. London Leedsfan,

Greetings from Mövenpick Tower & Suites Doha!

With reference to your comments on your stay in our hotel, we would like to thank you for taking your valuable time to inform us about your experience in the hotel and to apologize for any inconvenience caused whilst with us. We were particularly concerned to learn that our facilities and amenities (electric sockets, light switches, TV and channel selections) did not meet your expectations on this occasion as well as the noise caused by nearby construction site.

Your valued comments have been immediately addressed with the team and we are working on it.

We will make every effort to ensure that on your next stay, you will enjoy the Swiss experience and hospitality.

We are glad that you liked our room and service.

Please feel free to contact us for any future bookings and we will ensure that all the necessary arrangements are made in advance to ensure the comfort of your stay.

We look forward to hearing from you and we remain at your disposal.

Thank you.

Public Relations department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 19, 2012

I've seen so many reviews here raving about the service but I must've stayed at a bad time as I found the service to be very poor. Firstly, after 20-odd hours of travelling, all I wanted to do was shower, eat, watch some TV and go straight to bed. My TV was not working and it took a good 45 minutes for maintenance to come up, during which time, I couldn't shower as they were "on their way". Food tray took ages to collect too, so eventually I just pushed it out into the hallway as after 1.5 hours of waiting for their staff, I as naturally a little fed up. Hairdryer in room didn't work, and it took a good 30 minutes for someone to show up at which time I was late for a breakfast meeting. Room didn't get cleaned on most days, as the cleaning staff only got to my room after 4pm every day, by which time I had already returned from meetings and was working from room. On the last day, I had requested a 6pm check out as I had a 12am flight. At least 4 times during the afternoon someone knocked on my door to check up on whether I was still in room (even though late check out was pre-booked and I am sure paid for by my company) and I was also called at least 4 times. Harassing guests is not a way to sort out occupancy levels. On the plus side, room was nice, food was decent and if you're not bothered about the fact that the hotel does not serve alcohol, F&B was pretty good. Personally, I wouldn't really want to go back, just on the basis of very slow response times, but I guess it was maybe a busy time for the hotel. Please note that there is a construction site right next to the hotel and it did disturb my sleep too.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTS_Management, Public Relations Manager at Movenpick Hotel West Bay Doha, responded to this review, November 21, 2012
Dear Ms. Desertmadam,

Greetings from Mövenpick Tower & Suites Doha!

With reference to your comments on your stay in our hotel, we would like to thank you for taking your valuable time to inform us about your experience in the hotel and to apologize for the inconvenience caused whilst with us. We were particularly concerned to learn that our service (cleaning and check-out coordination) and facilities (TV) did not meet your expectations on this occasion as well as the noise caused by nearby construction site.

We also appreciate your feelings regarding alcohol restriction. Mövenpick Tower & Suites Doha is committed to upholding and respecting the traditional values of the local community. In Qatar alcohol consumption is still largely limited, however we do share many strong relationships with neighboring properties that have access to alcohol and many of our guests prefer to stay with us and enjoy time going out in the city.

Your valued comments have been immediately addressed with the team. We always appreciate constructive feedback from our guests as it helps us to improve our service; which we strive to perfect on a daily basis.

We hope that you will accept our apology and an invitation to stay with us again. We will make every effort to ensure that you are welcomed and treated with the highest regard on your next visit to Doha.

Nevertheless, we are glad that you liked the room and food.

Please feel free to contact us for any future bookings and we will ensure that all the necessary arrangements are made in advance to ensure the comfort of your stay.

We look forward to hearing from you and we remain at your disposal.

Thank you.

Public Relations department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 17, 2012

I'm currently staying at the Movernpick Tower. I read all these glowing reports on what a fantastic hotel it is. Why don't any one them mention the NOISE from the adjacent construction sites?? The hotel is surrounded on three sides by construction sites. One site works 24 hours a day and you get woken around 5.50am each morning by the sound of jackhammers and concrete drilling. I've asked the management to try and speak to the construction site but they've said 'we can't do anything about it'. If therefore you want a peaceful nights sleep I'd suggest you DON'T stay at the Movenpick Tower!

Room Tip: If you care about sleeping book another hotel such as the nearby new Hilton, Sheraton or Kempinski e...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTS_Management, Public Relations Manager at Movenpick Hotel West Bay Doha, responded to this review, November 21, 2012
Dear Mr. Colin,

Greetings from Mövenpick Tower & Suites Doha!

With reference to your comments on your stay in our hotel, we would like to apologize for the inconvenience, particularly the noise from the construction sites caused whilst with us.

Your valued comments have been immediately addressed with the team and we are working on it to avoid same inconvenience from other guests.

We hope that you will accept our apology and an invitation to stay with us again. We will make every effort to ensure that you are welcomed and treated with the highest regard on your next visit to Doha.

Please feel free to contact us for any future bookings and we will ensure that all the necessary arrangements are made in advance to ensure the comfort of your stay.

We look forward to hearing from you and we remain at your disposal.

Thank you.

Public Relations department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Movenpick Hotel West Bay Doha

Address: West Bay Area | P. O. Box 22752, Doha, Qatar (Formerly Moevenpick Tower & Suites Doha)
Location: Qatar > Doha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Doha
#15 Spa Hotel in Doha
#21 Family Hotel in Doha
#22 Business Hotel in Doha
#25 Luxury Hotel in Doha
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Movenpick Hotel West Bay Doha 5*
Number of rooms: 347
Official Description (provided by the hotel):
Movenpick Hotel West Bay is situated in the heart of the city, with soaring skyscrapers and glorious views of the green and blue waters of the Arabian Gulf. The property, an impressive landmark in Doha offers 347 contemporary yet cosy rooms including 40 suites, welcoming both short and long term staying guest. ... more   less 
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Also Known As:
Moevenpick Tower & Suites Doha Hotel Doha
Moevenpick Tower And Suites Doha
Moevenpick Hotel Doha
Doha Moevenpick Hotel

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