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“Plus: Balconies, Minus: Noise.” 3 of 5 stars
Review of Mercure Grand Hotel Doha

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Mercure Grand Hotel Doha
4.0 of 5 Hotel   |   Musherib St 75 | PO Box 7566, Doha, Qatar   |  
Hotel amenities
Ranked #66 of 119 Hotels in Doha
Nairobi, Kenya
Top Contributor
64 reviews 64 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
“Plus: Balconies, Minus: Noise.”
3 of 5 stars Reviewed April 13, 2013

I was booked to this hotel by Qatar Airways for an overnight stay. Rooms are of average size, clean and have a balcony, which is an advantage for a smoker like me. But a huge construction site underneath with floodlights, noise and dust made sleeping difficult. Dinner and breakfast were mediocre. Location is good if you want to see the Suk, the Mosque and the Museum.

Room Tip: Avoid outer rooms at any cost (noisy construction site)
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h0546_gm, Front Office Manager at Mercure Grand Hotel Doha, responded to this review, April 14, 2013
Dear Customer,

The difficulty is to manage an hotel next to a site like "Mushreib" under construction , but at least the noise has reduce compare to what it was the past years during demolition time.

The project will be delivered by 2016.
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245 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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Prague, Czech Republic
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 10, 2013

Disclaimer: I booked this hotel for a group going to the MotoGP; however the opinions expressed are my personal ones as someone who stayed there with my wife and 5 yr old child. I do think my comments are relevant both to personal visitors and tour agencies such as myself (who rely on TripAdvisor)

Yes, this hotel is in need of a refurbishment (scheduled for late 2013 as I understand). Yes, maybe inferior to other 4* properties in Doha. BUT will you have a comfortable night here? Certainly. If you are driving, will you appreciate the free underground car park? Definitely! A 5 minute walk to the charming Souq Waqif (and surrounding markets - IMHO the best thing in Doha) - Fantastic!
Will you visit the great bar on the top floor, with superb service, good food and some "flexibility" on closing times? You bet!
When we left a few days ago, we found our plane had been delayed and found ourselves with a spare hour in the evening, with a hungry 5 yr old. The hotel actually invited us for a free dinner at their excellent buffet, which was hugely appreciated by the family!
At the end of the day, what makes this place -- as in any business -- is service. You get the feeling that this is a family operation and everyone is there to please. A great price, a great bar and superb service. Free WiFi. What are you looking for?

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h0546_gm, General Manager at Mercure Grand Hotel Doha, responded to this review, April 13, 2013
Dear Customer,

Thank you for your review, we hope to see you again next year during the Qatar GP.

I will share your review with all the staff, and it will give them a real motivation to make the stay of our customer memorable.

The renovation of the rooms starts this summer.

Have a good Day and Thank you again.
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Budapest, Hungary
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 10, 2013

Excellent location, few minutes by car or even a good walk to Grand Hamad street or Souk Wakif.

One side of the hotel is currently very noisy with dust filtering through the balcony door due to a large constructon site just in front of the hotel. The back side though is excellent, nice clean rooms with no noise.

The setup for Wifi is very puculiar, you get something like 13 separate stations with different names each and as the reception varies and is generally bad, you always need to juggle these stations! Also when you manage to connect, the bandwidth in the room (I tested the non-smoking 9th floor) is very low. Basically the only place to use the internet comfortably is in the lobby, where reception and bandwidth are both ok.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h0546_gm, Front Office Manager at Mercure Grand Hotel Doha, responded to this review, April 13, 2013
Dear Customer,
We are currently reviewing the WIFI device to upgrade the reception of the signal.
Since we have been switch to Fiber optic we do have a problem but soon it will be solved.
Sorry for the inconvenient.
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Copenhagen, Denmark
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 4, 2013

After i was on late flight from India,I was booket to this Hotel at Qatar Airways,Was there 24 hour,Good food cupon for four meals.Food good,service also good.If you need to shopping you can go out on the front street there are lot of shop,s and up to right on the street ther are a ATM.(200 m ) Postoffice.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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h0546_gm, Public Relations Manager at Mercure Grand Hotel Doha, responded to this review, April 6, 2013
Thank you for your positive review ,

We are going to start a full renovation of the rooms before end of year 2013.

We hope to see you again very soon
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Brisbane, Australia
1 review
1 of 5 stars Reviewed April 4, 2013

To be honest, this property is a disgrace to the Mercure brand, and could simply not be described as 4 star in any way. This is especially so in the context of the Gulf, where a 3 star hotel generally meets or exceeds the standards of 4 or 5 star hotels in the west.

The hotel was clearly constructed in the 70s/80s and interiors have not been refitted since. There are no key cards, rooms are secured by a traditional key. Every surface in my room appeared dirty, mostly through age and wear. One draw on the chest of draws was hanging from the frame. One bedside light was stained and missing a light bulb, and the carpet also appeared stained. A single mug and a single spoon were provided with the tea and coffee on a dirty shelf. The sliding door to the balcony was difficult to open and filthy, and in the bathroom the basin appeared dirty due to wear and the shower curtain was mouldy and smelled. I took photos of all of the above and will attempt to post them!

The lobby and pool area were both clean but also very basic and simple - it was certainly nicer to spend time by the pool than in the room however. The gym was dirty and smelled.

Breakfast was included with my room in the main restaurant on the Lobby level. The food was fairly basic (a selection of international hot dishes, cereals and continental options) but the quality and presentation were both fairly good.

Staff were generally helpful and pleasant (although once again the service could not be described as 4 star.. when it was my turn in the check-in queue the staff member actually yelled "Next!").

In summary, I'm sure there are worse places to stay in Doha - but there is absolutely no way that this hotel is 4 star, and it is certainly not what I would expect from the Mercure brand. If the facilities in the room were repaired and clean this location would be an acceptable 2 star budget hotel, but marketing this as a 4 star property is misrepresentation. I would suggest Accor need to rebrand this property to Formule1 or Ibis Budget; or invest to bring it up to the standard expected of Mercure.

If selecting a hotel in Doha I would strongly suggest paying whatever the difference is to stay at any of the newer locations, eg Rotana.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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h0546_gm, General Manager at Mercure Grand Hotel Doha, responded to this review, April 6, 2013
Dear Customer,
Thank you for your review, I would like to inform you, that the hotel will be renovated by end of year 2013.
The delay was due to the construction site in front of us, as we were supposed to be demolished and as per local authority, we are not involved in this project.
After 4 year delay, we are able to change, Doors, Carpets, Locks, furnisher, and as well all decoration in the rooms floor.
Lobby will be done by next year.
I would like to apologies about the status of the hotel and if it is not as per Mercure Standard, we hope that the renovation will resolve all our problems.
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Top Contributor
94 reviews 94 reviews
55 hotel reviews
Reviews in 42 cities Reviews in 42 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 24, 2013

We stayed here only for a night this time.
Our flight back was late night.
The counter staff was courteous enough to extend the check out time promptly even before requesting.
Breakfast needs some improvement .
The hotel is nicely located near the sukh wakif.
Do try it.

Room Tip: Preferably on the higher floors facing the bay even no rooms.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h0546_gm, Guest Relations Manager at Mercure Grand Hotel Doha, responded to this review, March 27, 2013
Dear Customer,

Thank you for your comments;
I will see the Chef to improve the selection of Breakfast items.
I will also inform all the Head of Department and colleagues concerning your feedback.
Most welcome any time, just for your information we are going to renovate the rooms by September 2013 3 floors will be finish.
Cordially.
Nalin
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Riyadh, Saudi Arabia
Top Contributor
58 reviews 58 reviews
34 hotel reviews
Reviews in 18 cities Reviews in 18 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed March 15, 2013

This used to be the Sofitel and it is pretty much the same as it was. Very central, handy for the Souq Waqif and within walking distance of the Cornich and dthe Museum of Islamic Art. The only down side is the massive construction site right in front of the hotel, they are building 'Downtown Doha', another shopping mall. This one is 9 storeys deep so it looks like it may take another few years to finish.
The hotel is basic and clean, rooms were a bit small but nothing to complain about if you are looking for a budget room in the area. My only complaint is the shower which trickled water, little pressure on the 11th floor. All rooms have a balconey
Staff are friendly and helpful, room service is 24 hours and is fast.
There is a car park in the basement, bar and restaurant on the second floor, swimming pool on the 3rd floor.

Room Tip: Ask for a city view room to avoid the building works
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h0546_gm, General Manager at Mercure Grand Hotel Doha, responded to this review, March 23, 2013
Dear Customer,

Sorry for the delay of my answer, thank you for your review, and be informed that all our room will renovation and three floors will be finish by end of September.

Lobby will be review too by end of year 2013.

Cordially
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Additional Information about Mercure Grand Hotel Doha

Address: Musherib St 75 | PO Box 7566, Doha, Qatar
Location: Qatar > Doha
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 On the Beach Hotel in Doha
#56 Luxury Hotel in Doha
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Grand Hotel Doha 4*
Number of rooms: 175
Official Description (provided by the hotel):
On the Persian Gulf and in the heart of the city, the hotel is located in the business district near the traditional Arab souk and the National Museum. 172 rooms and 3 suites. Non smoking floor. International cuisine at La Brasserie, Mediterranean cuisine at La Villa. The Old Manor Steakhouse and Bar. 3 meeting rooms for up to 200 people. Exhibition centre and golf course nearby. Airport shuttle (fees apply). Leisure facilities includes Swimming Pool and Fitness centre. ... more   less 
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Also Known As:
Accor Grand Hotel Doha
Mercure Doha

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