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“Hotel with amazing view but poor quality of food ” 3 of 5 stars
Review of InterContinental Doha

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InterContinental Doha
5.0 of 5 Hotel   |   Al Istiqlal Road | West Bay Lagoon, Doha 6822, Qatar   |  
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Ranked #9 of 124 Hotels in Doha
Certificate of Excellence 2014
Dubai, Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Hotel with amazing view but poor quality of food ”
3 of 5 stars Reviewed 4 days ago NEW

I have been there with the family and was upgraded to club floor room since I am platinum ambassador. At the club floor, service is excellent and the staff are very nice and take care of you.

However trying the facilities such as pool and corail restaurant, the quality os service and food should be revised for 5 stars hotel part of IHG network.

To my experience staying in IHG across EMEA region, I will say both Inter in Doha are really the poorest in term of quality of service compared to others in Egypt, Jordan, UAE and Bahrain Mainly.

Next time, would really reconsider to eat in the hotel restaurant.

Stayed May 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICDOHA, Quality and Brand Manager at InterContinental Doha, responded to this review, 2 days ago
Dear Sami Syrine B,

Thank you for choosing to stay with us on your recent trip at the InterContinental Doha. It's great to read that you were taken cared of at the Club InterContinenta and enjoyed the excellent service. As our valued IHG Rewards Club Platinum Elite member, we value your feedback.

I sincerely apologise for the dissatisfaction towards our F&B services. I have forwarded your comment to our Executive Assistant Manager in-charge of Food and Beverage to look into this matter and to help improve our services in F&B. Thank you for your kind understanding in our journey to improve our product to enhance your future experiences with us. Should you wish to discuss further regarding your comments, please inbox me at icdoha@ihg.com and I will be more than glad to discuss this matter further.


Sincerely,

Ariel Bustillo
Quality and Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

As a regular overseas business traveler; while I appreciate the simplicity of a bed, shower and breakfast; I do really appreciate a good hotel. The Intercontinental Doha; which I have reviewed in 2012, continues to excel.

The staff are friendly; remembering you trip after trip, always happy to say hello and ask about your stay. They get things done promptly and without problems.

The hotel has quite a few restaurants and room service is varied; selecting both all of these and general items as well.

There is a regular daytime mini-bus taking your round the city and a hotel limo service; along of course with regular city cabs.

Room Tip: Sea Views are great. Make sure you specify smoking/non smoking if preferred.
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICDOHA, Quality and Brand Manager at InterContinental Doha, responded to this review, 5 days ago
Dear Mike B,

Thank you so much for your 5-star review of InterContinental Doha. I'm so pleased to hear that you had such a wonderful experience and enjoyed everything from the room to the facilities and service you received from our colleagues.

As our valued regular guest, your wonderful remarks and recommendations are truly appreciated and we hope it's not too long before you visit us again.


Regards,

Ariel Bustillo
Quality and Brand Manager
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Doha, Qatar
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Best.. ever.. place/hotel to stay here in Qatar!!! The rate-very affordable!
They serve good food, fine-looking hotel, clean, safe to hang about, and they have very accommodating staff/s esp. Ms.Viaren Cayanan.
She makes sure that their visitors we’re ok and enjoying their stay.

I vastly recommend this Hotel!!!
Sure you’ll enjoy…and never get disappointed…
like we did :)

Room Tip: "Corner suites are large and sunny" (But it's up what you desired)
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICDOHA, Quality and Brand Manager at InterContinental Doha, responded to this review, 5 days ago
Dear Lily P,

Thank you so much for your 5-star review and wonderful recommendations. I will pass on your commendation to Ms.Viaren Cayanan and thank her for her excellent service.

It was such a pleasure to have had you as our guest and we hope you'll visit us again during your next trip to Doha.


Best regards,

Ariel Bustillo
Quality and Brand Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Khobar, Saudi Arabia
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Was overall very pleased with our stay here at the intercontinental Doha and the service received through the booking process and received during the stay. Location is great, nice big swimming pool on the beach. Room was adequate and fully functional, only downside was the noisy neighbors on the first night (and they weren't next door neighbors, they were at least a couple of doors down the corridor) a lot of banging on doors and shouting through doors for their friends to open. Unfortunately as the sound proofing between the room and corridor was insufficient it sounded as if they was knocking on the door of the room next door.
Would I recommend the hotel to friends and family, then yes. Would recommend pool sea view. Maybe management or security could keep a check on those guests not respecting other guests sleep time.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICDOHA, Quality and Brand Manager at InterContinental Doha, responded to this review, 5 days ago
Dear Paul D,

While I'm happy to hear that you enjoyed your experiences at the InterContinental Doha, I do apologize regarding the disturbances caused by other guests.

I will be sure to share your comments with our team to ensure that this will be monitored to avoid inconvenience to our future guests.

Again, thank you for your comments. We hope to offer you a more pleasant visit in the future.


Regards,

Ariel Bustillo
Quality and Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Tuesday and Wednesday are Ladies Day at the hotel where if you're not staying or a member you can enter for QR100 as a female or QR200 if you're a couple otherwise it's (QR200 for single men). It's free for under 3s too which I think is a pretty good deal.
Superb value and still one of my favourite beach hotels in Doha. Pool is warm and spotlessly clean as is the sea. Staff are lovely and the food is 5* as you'd imagine. Ok there's building work going on but we sat on the beach and it didn't disturb. Great value day pass that's well worth taking advantage of!

Stayed April 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICDOHA, Quality and Brand Manager at InterContinental Doha, responded to this review, 5 days ago
Dear Stephanie C,

Thank you very much for letting us know your thoughts regarding your visit at the InterContinental Doha and for the detailed information about our entrance fees in the Bay Club.

I truly appreciate your recommendation and your valuable feedback. We are looking forward to welcoming you back at the InterContinental Doha and the Bay Club very soon.


Best regards,

Ariel Bustillo
Quality and Brand Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Top Contributor
110 reviews 110 reviews
40 hotel reviews
Reviews in 28 cities Reviews in 28 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Intercontinental Doha is located somewhat outside the center in an area that is still growing. It has a very extensive and beautiful pool and beach area, possible one of the nicest beaches in the city and offers a wonderful view of the skyline. Food and service are generally good, the breakfast buffett is greatr as the is the restaurant Mykonos. The hotel is currently undergoing major construction which is not related at booking. Since it is outside the city center whith many construction sites around there is nothing close by (other than the St. Regis) and getting a taxi is almost impossible unless one orders it hours ahead of time. Hotel transportation is available but also has to be booked hours earlier. The fact that the hotel is located across the bay from the airport means planes fly over reglarly even throughout the night - and windows are not isolated as needed. Rooms with seaview are better since others overlook the entry and construction.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Doha, responded to this review, 3 days ago
Dear Busydays,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the skyline view, food and service.

However, we’re sorry we fell below your expectation regarding sound proofing and transportation arrangement. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Alfred, South Africa
Top Contributor
97 reviews 97 reviews
61 hotel reviews
Reviews in 47 cities Reviews in 47 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights on business and thoroughly enjoyed every moment of it. The staff was friendly and keen to help and I cannot recall one frustration throughout.

The hotel is a bit older, but overall well maintained. Especially the leisure areas are very impressive with large pools, private beach and a well equipped gym. When I was there, they had set up a temporary gym as they are building an expansion, but even this one topped most typical gyms I visit in 5 star hotels.

What really surprised me was the internet. I received a code upon check in and did not have to re-enter this throughout my stay (think this is a first).

Overall thus a very good stay in a very nice property with excellent service. will definitely return here.

Room Tip: My view from the room was not impressive. I think you should ask for a view of the beach to have the...
See more room tips
  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Doha

Address: Al Istiqlal Road | West Bay Lagoon, Doha 6822, Qatar
Phone Number:
Location: Qatar > Doha
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Doha
#3 Romantic Hotel in Doha
#4 Family Hotel in Doha
#8 Luxury Hotel in Doha
#8 Business Hotel in Doha
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Doha 5*
Number of rooms: 258
Official Description (provided by the hotel):
InterContinental Doha is an iconic landmark in the Heart of Doha. Nestled in landscaped gardens with 500 meters of sandy beach, the InterContinental Doha features 8 restaurants and bars including the famous Belgian Cafe, a range of recreational facilities and a free form swimming pool. The hotel's prime location is just minutes from downtown Doha and major government and corporate offices and within walking distance to the Doha Exhibition Centre, City Center Mall and Doha Golf Club. ... more   less 
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Also Known As:
Intercontinental Doha Hotel Doha
Doha Intercontinental

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