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“Small things makes the difference” 5 of 5 stars
Review of InterContinental Doha The City

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InterContinental Doha The City
5.0 of 5 Hotel   |   P.O. Box 22178 | Off Al Wahda Street, Doha, Qatar   |  
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Ranked #16 of 119 Hotels in Doha
Doha, Qatar
1 review
2 helpful votes 2 helpful votes
“Small things makes the difference”
5 of 5 stars Reviewed December 14, 2013

I would like extend my warmest THank you for the service that you rendered to our team during our stay in your hotel and apartment. Specially to Igor, Fredie and Maurine in the residence side extremely unforgettable the day to day how you assist us in our transportation taxi, asking our night and if we had our breakfast. During the afternoon, offering drinks in the apartment after a long and tiring day, makes especial, and when you are seeing the geniune care feels like home.

Excellent location nearby to city center and katara. Vallet parker sometimes very late to take he car.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Your_dedicated_host, General Manager at InterContinental Doha The City, responded to this review, December 20, 2013
Dear Karim,
thank you so much for your positive comments for our Residences and the entire team looking after our guests. We certainly take your comment on the valet on board and have already made changes to the parking access in order for them to deliver quicker and even better service in the future.
With best regards,
Your InterContinental Doha The City Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2013 via mobile

There are some good places to go to in this hotel. Hive is a very good lounge to watch football games and it has very good service. Romany is one of the best guys in the hotel he is on top of the game on drinks

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Your_dedicated_host, General Manager at InterContinental Doha The City, responded to this review, December 20, 2013
Dear Saleh,
thank you so much for pointing out and recommending our facilities over and above the rooms with their stunning views and good size.
Hive is certainly one of the gems and the team deserves to be commended.
Thank you once again and see you back soon,
Your InterContinental Doha The City Team
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Manama
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 9, 2013 via mobile

Even though there were some improvement works going on in the main lobby area, my two night stay was nothing short of superb. From the moment I checked in to the moment I checked out the hotel operated seamlessly and delivered on all levels. Fantastic room, awesome bathroom, great breakfast, lovely staff. Once again the Intercontinental hits the right balance between quality and value. Difficult to beat, in my opinion.

Stayed December 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Your_dedicated_host, General Manager at InterContinental Doha The City, responded to this review, December 20, 2013
Dear DesertOryx,
thank you for dropping us such a great note on your most recent stay.
We are currently upgrading the arrival experience at the main entrance as this was something our guests had flagged to us as being slightly short of expectation... hope to show of an even greater product to you on your return... for the rest... we love your comments and will certainly work on a continuation and further improvements!
Until then we remain with kind regards,
Your InterContinental Doha The City Team
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Fairfax, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 8, 2013

My experience with this hotel is nothing but excellent from reception to concierge to breakfast at "The Square". Maitre D' Mary was unforgettable for her attention to detail and efficient service. It was a very pleasant stay throughout.

Room Tip: "Higher floors have less A/C unit noise."
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Your_dedicated_host, General Manager at InterContinental Doha The City, responded to this review, December 20, 2013
Dear aknsu,
thank you for the attribute of "excellent". This is gladly passed on to the team in general and of course "Mary" for her special mention in particular!
Hope to see you back on your next trip to Qatar to continue the journey with us.
Best wishes from the Crew of the InterContinental Doha The City
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 8, 2013

We have been staying at the hotel as long term guests (6 months).

So far it has been very nice, however last night we got a nasty surprise when we received our car from the valet driver - the back light was smashed to pieces and the chassis was dinted!!

Unfortunately the way the hotel has dealt with it has been nothing short of disgusting. First of all they denied responsibility, citing an extremely blurry security camera screenshot, and then proceeded to accuse us of turning in a damaged car!! (the nerve!!)

So what would have been a good experience was distinctly soured by exceptionally poor management and customer service.

My advice is if you plan on staying at this hotel, do not use the valet service under any circumstances...

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Your_dedicated_host, General Manager at InterContinental Doha The City, responded to this review, December 20, 2013
Dear Lookingforgreatness,
thank you for your time to post this comment. All guest feedback is welcome to us and it is an essential part of our daily work to tailor our services and products to our guests wants and needs in order to provide a true InterContinental Experience. Same is applicable to our outsourced services, as i.e. Valet, where we expect the same culture of Service Excellence.
It is unfortunate to say the least that this incident happened after 6 months of a "very nice stay" and days before returning the car and leaving the country. I could not meet you in person as I was travelling on business, however I was in touch with the hotel and I believe together with our Resident Manager and Director of Security we jointly have found an acceptable solution to all.
Wishing you a happy festive season and hopefully happy returns to Qatar in the future and to the InterContinental Doha The City.
Chris Jung
General Manager
InterContinental Doha The City
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2013

The staff are extremely courteous, helpful, efficient, and service oriented. I have not yet encountered a situation which they didn't handle gracefully and without making me feel like everything was simple and under control. I very highly recommend this hotel.

Stayed December 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Your_dedicated_host, General Manager at InterContinental Doha The City, responded to this review, December 20, 2013
Dear Karim,
thank you for the great recommendation and the praise for the team. They are the once making this hotel different and we are proud to have them on board.
See you back soonest at your favourite hotel in Doha,
Your InterContinental Doha The City Team
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Lee's Summit, Missouri
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 4, 2013

Picked the Intercontinental Doha "The City" based on past great experiences with the IC brand.

After 4 nights (of a planned 12) I'll be switching hotels.

Breakfast buffet - expensive and sorely lacking in choices, no hot items like eggs or pancakes and it's not included in an astronomical room rate. Skip the buffet and order room service. It's cheaper and the food's hot.

Internet - also not included in said astronomical room rate, plus it drops signal a lot.

Service - not up to the high standards of the IC brand. Maid often neglected key room items.

Room design - my "deluxe" room was long and narrow, as was the bathroom which, like a lot of international hotels, is not designed to keep water where the water is supposed to stay. This leads to dangerously slippery tile floors.

Restaurant choices in the hotel are pretty limited.

One positive, it is close to the City Centre mall (which has a vast food court and lots of shops).

Another positive, IC hotel beds are super comfy and this one was no exception.

Room Tip: avoid the "deluxe" room. Go as high as you can to avoid constant construction noise on the...
See more room tips
  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Doha The City, responded to this review, December 20, 2013
Dear jwiley963,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Doha The City

Address: P.O. Box 22178 | Off Al Wahda Street, Doha, Qatar
Phone Number:
Location: Qatar > Doha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 119 Hotels in Doha
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Doha The City 5*
Number of rooms: 525
Official Description (provided by the hotel):
The new InterContinental Doha The City is perfectly located in the exclusive area of West Bay, and stands tall amid the financial district, the Diplomatic Street and is only 5 minutes away from Qatar Exhibition Centre and 15 minutes from Doha International Airport. At close proximity from Doha Golf Club, Souq Waqif and Katara Cultural Village and is opposite the City Centre Shopping Mall it is the perfect location for business and leisure travellers. ... more   less 
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