I have stayed at this hotel 3 times now – March 2012, June 2012 and again April 2013., for probably a total of 10-12 nights. It is a most beautiful building, convenient location, with spacious well appointed rooms and great views of the evolving cityscape of Doha, which is particularly pretty at night when lit up. The staff are extremely friendly and attentive, as you would expect in the Middle East. The location is good, although it still gets confused with the old InterContinental in West Bay Lagoon.
In the three times that I have stayed here some things have improved. The rooms have been de-snagged, and cleaned properly, as on my first couple of stays it was obvious that the hotel had just been built. Although speaking to fellow guests some had moved to other rooms, with some fixtures that weren’t working – I only had a couple of lights out on this trip. All of the restaurants are now open giving more variety, although I think that they are better choices in Doha.
The in room dining is hit and miss – a Nasi Goreng with Satay, that didn’t contain Satay, and a Cream Mushroom Sauce that didn’t have any cream but a mild curry flavour. This said the steak was excellent. They did try to replace the sauce but 20 minutes after the meal had been finished. When feeding back this to the F&B Director he advised that the hotel was still under “soft opening” which was an excuse given on the previous two stays, and has been on-going since February 2012 – I wouldn’t mind but this is still not publicised, and surely should be as good as it’s going to get now nearly 18 months in. Nor is it reflected in the rates.
The Club Lounge is a great space half of which is like a living room lounge, the other with a more formal dining room set-up. There is very little variety for the evening snacks, and the staff are severely overstretched and undermanned, despite their best efforts to accommodate all of the guests.
TIP: You can wait up to 15 minutes for your car to be returned by the valet as I experienced again on a couple of occasions on this trip again. The hotel has two entrances one for the hotel (where the reception is) and one for the residences. Once checked-in if you have a car use the valet at the residences entrance it is far quicker, and you can pick-up taxis from there too.
It has all the hallmarks of a world class hotel, but unfortunately the service levels and snagging after 1 ½ years after opening still haven’t been resolved. It could be so much more, which is the main disappointment, and one of the reasons I will probably choose to return to the old InterContinental in West Bay Lagoon, despite it showing its age.
- Official Description (provided by the hotel):
- The new InterContinental Doha The City is perfectly located in the exclusive area of West Bay, and stands tall amid the financial district, the Diplomatic Street and is only 5 minutes away from Qatar Exhibition Centre and 15 minutes from Doha International Airport. At close proximity from Doha Golf Club, Souq Waqif and Katara Cultural Village and is opposite the City Centre Shopping Mall it is the perfect location for business and leisure travellers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Agoda, Despegar.com, Orbitz, Odigeo, TripOnline SA and Tingo so you can book your InterContinental Doha The City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.