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“Over priced and stuffy” 4 of 5 stars
Review of Kempinski Residences & Suites, Doha

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Kempinski Residences & Suites, Doha
5.0 of 5 Hotel   |   West Bay, Doha 32129, Qatar   |  
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10% off room rate
Ranked #35 of 119 Hotels in Doha
Bath, United Kingdom
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
61 helpful votes 61 helpful votes
“Over priced and stuffy”
4 of 5 stars Reviewed October 25, 2010

Although we had a very nice suite i found the staff to be quite unhelpful and stuffy, especially on reception. Had an hour or so wait when we arrived as we had an early check in and went for breakfast in the ridiculously priced restaurant..£7.00 for a cup of tea!!!! ..please. Also found it odd that both pools were indoors..it would have been nice to have the option of getting some fresh outside air and doing a spot of sunbathing.. really spoilt it for me. Dont think i would recommend this hotel as i found it quite austere.

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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110 reviews from our community

Traveler rating
    60
    26
    15
    3
    6
See reviews for
30
13
3
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Vigo
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 6, 2010

Sure, the rooms are very generous, the service very efficient, but wouldn’t you expect that for the price you have paid for a five star hotel?
What you would not expect, it is flies over what is going to be your breakfast. Yes! Flies were flying on our fruit, pastries and all the food that was exposed.
We spend two nights at the hotel and one night while my children were having a shower in our bathroom, they broke the holder for the soap. Can you believe it? Every single piece of decoration in the rooms was fake, plastic, and this particular piece was glass. One of my sons got a few small cuts on his foot. That was bad, but it could had been worst when the following morning we found, in their shower a couple of small pieces of glass. So it was not the first time that happens and if any of my children had stepped on those pieces that would had been a big problem.
So, we got an over charge of 125 Sr for the soap holder on top of our bill.

  • Stayed September 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saudi arabia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2010

I have been in Doha many times and stayed in deferent hotels,
the hotels in Doha are still costly but this hotel deserve every QR paid.
i stayed in the 2 bedroom suite and it was a great experience
the suite has three 42 inch screens and three bathrooms
everything was clean and service is excellent
there is no problems with parking or driving to the hotel
the city center shopping mall is very near
however in Qatar you need to have your own vehicle or rent a car because the problem of lacking taxis has not been solved yet.
the price was reasonable on booking.com
one more thing the internet is free and fast

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 23, 2010

As a frequent business traveller, I get used to high end hotels and their factory service and routine offerings. Having spent a week here with colleagues I can say that the Kempinski differs through genuine attention to detail and great service. The only failing is the very expensive room service food - dinner for three cost more than the 3 bedroom suite!

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 23, 2010

Beinga frequent business traveller from Dubai where there are so many top end hotels, I consider myself to be an informed consumer but this is the first time I have felt compelled to post a review. I stayed four nights and have already booked my next stay. This is not just another well appointed 5 star hotel/residence. Whilst still new and being opened in stages which is always a risk, I was astounded at how welcoming and efficient the staff are. They made me feel like I was staying in a boutique hotel which is quite an achievement given it's the tallest building in Doha. The stand out factor was the staff's responsiveness and `can do' attitude (often lacking in this part of the world). I can't remember the last time I stayed in a hotel where everyone from the door, to housekeeping, to restaurant all took the time to remember and greet me by name and took a genuine interest in me as a guest (not just a room number).

The suite I stayed in was so well appointed and spacious it ended up becoming the hub for my business meetings. This meant lots of adhoc special requests but nothing was ever deemed to be a problem and happened quickly. My business colleagues were staying at another hotel and complained endlessly of internet connectivity problems and inaccurate billing. My wireless connection was flawless (and free!). The collougues were so impressed that they are also going to make the Kempinski their hub in Doha.

The food was also excellent. Dinner was superb and the continental breakfast came with my room rate. It was not only an incredibly generous serving, I was fascinated to find that the croissants were the best I have eaten outside Paris. So good, I had to enquire why and turns out the person in charge of these is French - hence the authentic bakery basket.

Being short stay, I didn't get a chance to use the kitchen facilities, but they were also high quality and well appointed, including an expresso machine. I overhead a long stay guest (with family) checking out and she was telling the staff it was the best serviced apartments she had ever stayed in.

And finally, for anyone who doesn't think a coffee shop, bistro and separate bar provides sufficient dining options, the W hotel is right across the road but you will be happy to come "home" afterwards.

  • Stayed July 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Residences & Suites, Doha

Address: West Bay, Doha 32129, Qatar
Phone Number:
Location: Qatar > Doha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Doha
#31 Business Hotel in Doha
#32 Luxury Hotel in Doha
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kempinski Residences & Suites, Doha 5*
Number of rooms: 370
Official Description (provided by the hotel):
The crown that graces the skyline of Doha has truly left a footprint in the sand. Indulge yourself with ultra modern luxurious residences. Experience a passionate sense of style and comfort. Kempinski Residences & Suites, Doha is ideal for the business and leisure resident whom requires privacy and intriguing surroundings. Absorb the Arabian air, warm gulf waters and beautifully designed mosques. ... more   less 
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Also Known As:
Kempinski Residences & Suites, Doha Hotel Doha
Kempinski Residences And Suites, Doha

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