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“Nice hotel but not ideal location” 4 of 5 stars
Review of Grand Hyatt Doha

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Grand Hyatt Doha
5.0 of 5 Hotel   |   P.O. Box 24010, Doha, Qatar   |  
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Ranked #20 of 119 Hotels in Doha
Dubai
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Nice hotel but not ideal location”
4 of 5 stars Reviewed April 14, 2013

The trip started at the airport where I was able to check-in at the airport counter and was taken to the hotel in transport provided from the hotel (applies to club rooms and above I believe).

Check-in was smooth and my room was lovely except that it was a suite and as I was on the 2nd floor, my view was partially blocked so wasn't to pleased with that.

Due to the choice of room, internet was free and the connectivity was very good throughout the hotel.

The separate lounge which served breakfast was very comfortable and peaceful with a good range of papers to catch up on the news. The selection of food was also great, especially the foul (borad beans - local dish).

All in all, the experience was great but the only two downfalls for me were that I had to identify my luggage after checking out due to some mix up and I found the hotel to be a little isolated from the town due to its location. I believe this would be better for families.

Room Tip: Try to get a room above the second floor for a better view.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Doha, responded to this review, April 16, 2013
Dear SMehta79,
Thank you for taking the time to share your experience of Grand Hyatt Doha.
We work hard to deliver a superb guest experience and I was especially happy to hear you enjoyed your stay.
We look forward to welcoming you back to the Grand Hyatt Doha where you are more than welcome.

Warm regards,
Christoph K. Franzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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496 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Kuwait City
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 12, 2013 via mobile

Poor customer handling
Delayed 2 hours for check in rooms not ready
And my baggs took more than 1:30 hour to arrive to my rooms after check in
And they refused to help me in any way to ease my stay
Was on a road trip with friend for 36 hours stay in qatar
But they made it worse

Stayed April 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Doha, responded to this review, April 16, 2013
Dear Bo_3eza,

Thank you for taking time to provide us with this constructive feedback.
It is with much regret to know about the unpleasant experience that you have encoutered during your stay. We humbly apologize for the inconvenience caused.
Myself and the entire team will be pleased to welcome you back to Grand Hyatt Doha and we sincerely hope that this experience have not marred your impression of our hotel.

Warm regards,
Christoph K. Franzen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Senior Contributor
49 reviews 49 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed April 10, 2013

Stepping into the hotel feels a bit like entering an airport terminal. - The place is huge, definitely not intimate or even a hint of coziness.
Staff are excellent, services work (even overnight laundry offered); the hotel has a very good club lounge where the staff is taking care of you top notch. What i like most is the fact that every room has a balcony or terrace and you can leave doors open at night, weather permitting.
The steak restaurant is decent.
Location-wise: on the water near the Pearl, hence, a bit out of the center, but west bay and center easily accessible within 15 mins.
Recommended.

Room Tip: Club Floor highly recommended.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Doha, responded to this review, April 16, 2013
Dear montgolfier,

Thank you very much for your kind feedback as well as your appreciation of our services. I am delighted that you had a wonderful time with us.
We look forward to welcoming you back in the near future to the Grand Hyatt Doha where you are more than welcome.

Warm regards,
Christoph K. Franzen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 9, 2013

We stayed for one night. The hotel impressed with its perfect decor, 5 star but not over the top. Spacious rooms with balconies- perfect. The views to the pearl are nice especially in the evening. We liked the beach and the pool area, we would come back any time.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Doha, responded to this review, April 10, 2013
Dear RussianLady,

Thank you for taking the time to share your experience of Grand Hyatt Doha.
We work hard to deliver a superb guest experience and I was especially happy to hear you enjoyed your last stay in our hotel.
We look forward to welcoming you back to the Grand Hyatt Doha where you are more than welcome.

Warm regards,
Christoph K. Franzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed April 7, 2013

Wonderful hotel with four swimming pools and right beside the sea, everything was great and the bed was amazing,the staff was super friendly specially Mr. jamil from concierge, we would go back again.This hotel is perfectly situated and not to far from the mainland for food, entertainment, and shopping malls etc.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Doha, responded to this review, April 10, 2013
Dear sadikhallam,

Thank you very much for your kind feedback as well as your appreciation of our services.
It is a great pleasure to read such a feedback and I will definitely share your comments with the rest of the team.
We look forward to welcoming you back in the near future for another fabulous stay with us.

Warm regards,
Christoph K. Franzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 3, 2013

We did not stay at the hotel but did eat at the Grill for Easter dinner. Disappointing! Firstly, we arrived at 6:30pm (made reservation) and we were told the restaurant did not open until 7:30pm. We returned at 7:30pm. There was really no apology for their error. We were seated outside & the service was extremely slow. There were only 3 tables with guests. The waitress dropped off the drink menu but never came back. Another table of 4 arrived after us & received their drinks 20 minutes before us. We were half way through our meal before we received our wine. We asked for some items 3 times. Regarding the bill - after receiving it, we had to go to the cash register to pay it. The waitress never came back to take our payment. We did tell the manager in the restaurant but he seemed unintereted.The food was okay but not great. I will not return.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, Director of Food & Beverage at Grand Hyatt Doha, responded to this review, April 10, 2013
Dear AnneM,

Thank you for taking your time to share experience of Grand Hyatt Doha.
I have passed on your comments about your Easter dinner in The Grill restaurant to the respective Manager. Your feedback helps us looking back deep into our operations and take corrective actions.
We will use it to look at ways that we can improve and continue to provide the best guest experience possible.
I hope you will return to Grand Hyatt Doha in the future and allow us to demonstrate our commitment to the highest levels of service.

Warm regards,
Puneet Baijal
Director of Food & Beverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 26, 2013

The moment you step into the hotel, you are awed by its grandness of the architecture, especially the humongous glass in front of the lounge area that offers great view of the surroundings. The hotel is beautifully landscaped with walking tracks lined by lots of flora and colourful flowers such as marigold and petula. I stayed two nights in a villa room on the first floor that has direct access to the gardens. The room is clean, huge, spacious and soothingly decorated using shades of white, beige and light brown. This Doha Grand Hyatt offers the excellent service as in the previous Grand Hyatt hotels that I have stayed, and even more – it has exceptional Middle East hospitality! For example, the motivated restaurant staff often come round to offer you their assistance to bring food for you and at the same time find out how you are doing. Another exceptional example is the hotel public relations manager calling me one evening to ask if everything was okay and whether the hotel could do more to make my stay more enjoyable. I ate at the hotel’s signature Thai restaurant Isaan and The Grill restaurant. The cuisine at the Isaan (reputedly the best Thai restaurant in Doha) is exquisitely delicious while I experienced an enjoyable alfresco dining in the open under the star-lit night. The Grand Hyatt is also excellently sited across a shopping mall and across the developing skyline of Doha city and the sea where you could capture splendid photographs of the beautiful sunrise amidst the buidling infrastructure.

Of course, no hotel is perfect, and I certainly hope the hotel could do some improvements. Firstly I hope the room safe could be re-located away from the top of the mini-refrigerator (“mini-bar”); this is because the heat generated from the refrigerator rises up and heats up the objects that I put into the safe. Secondly the hotel should consider putting the toothbrush and toothpaste as part of the room items; I had to call room service to request for these. Thirdly, I hope the hotel could clean up the unsightly cigarette butts in the planters and floor outside the villa/garden rooms. Lastly, when a tired me arrived at 9pm at the hotel, I had to wait for about 20 minutes for the apologetic receptionist who searched a “good” non-smoking room, whereas it was stated in my confirmation that a “non smoking king bed room” was guaranteed for late check-in.

Overall, it’s been a wonderful stay and I look forward to coming back to this hotel

Room Tip: Rooms facing the sea or the swimming pool offer excellent views
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Doha, responded to this review, March 28, 2013
Dear SingGeMini,

Thank you for taking the time to share your experience of Grand Hyatt Doha.
We work hard to deliver a superb guest experience and I was especially happy to hear you enjoyed your stay in one of our villa.
I am delighted that you had a wonderful time with us and it is encouraging to hear that we were able to meet your expectations with all our services. I will definitely share your kind comments with the rest of the team.
Thank you for your feedback regarding the relocation of the room safe as well as cleanliness of the garden in the Residences areas. I have passed on your comments to the respective departments so we can look at ways to maintain the highest standards of services for our guests.
We look forward to welcoming you back in the near future for another fabulous stay at Grand Hyatt Doha where you are more than welcome.

Warm regards,

Christoph K. Franzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Doha

Address: P.O. Box 24010, Doha, Qatar
Phone Number:
Location: Qatar > Doha
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Doha
#10 Spa Hotel in Doha
#11 Business Hotel in Doha
#15 Romantic Hotel in Doha
#16 Family Hotel in Doha
#18 Luxury Hotel in Doha
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Doha 5*
Number of rooms: 249
Official Description (provided by the hotel):
Celebrate unparalleled luxury in Qatar at Grand Hyatt Doha. Our 5-Star hotel in Doha is within convenient reach of Doha International Airport, and steps away from the city’s financial and commercial centre.Being one of the most sought-after hotels in Doha and located on the shoreline of the new West Bay Lagoon district, Grand Hyatt Doha features balconies or terraces in most of its luxury suites and rooms showcasing breath-taking views of the Arabian Gulf.Our 5 star hotel offers extensive meeting and banquet facilities, a full-service business centre, the renowned Jaula Spa, a 400-metre private beach and indoor & outdoor pools.Grand Hyatt Doha features five restaurants and cafes and two lounges; Isaan, the hotel's signature restaurant where authentic Thai cuisine is prepared in a vibrant open plan kitchen; The Grill all-day dining restaurant serves seafood, premium meats and vegetables; Rocca, the poolside restaurant overlooks the ocean and offers a culinary journey to the Mediterranean and nightly entertainment, Majlis a contemporary Arabian style café with private seating for women and an outdoor terrace offering shisha. Al Maha lounge located at the lobby court serves continental breakfast, snacks, coffee, and tea. Dunes bar offers a wine display with wines and spirits from around the world and premium cigars in the walk-in humidor. In a contemporary yet vibrant setting adjacent to the Lobby Lounge, Biscotti is located serving tea and coffee as well as specially prepared smoothies and shakes as well as serving the best homemade cakes, pastries and chocolates in-town. ... more   less 
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Also Known As:
Grand Hyatt Doha Hotel Doha

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