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“A big comfortable room but not inspiring” 3 of 5 stars
Review of Markazia Monroe Suites

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Markazia Monroe Suites
4.0 of 5 Hotel   |   Syria Street, Beirut 11-4502, Lebanon   |  
Hotel amenities
Ranked #51 of 113 hotels in Beirut
Surrey, UK
Top Contributor
68 reviews 68 reviews
44 hotel reviews
Reviews in 47 cities Reviews in 47 cities
59 helpful votes 59 helpful votes
“A big comfortable room but not inspiring”
3 of 5 stars Reviewed January 23, 2012

I stayed for a week in the hotel while in Beirut for business reasons. The room I had was large, with a settee and armchair, and the bed comfortable, and other facilities were OK. The hotel's position is excellent for getting to downtown Beirut. There were, however, a few tatty edges and elements of service that I would expect from a good hotel were mssing. For example, water glasses were not cleaned or replaced each day - this is not really important but indicates to me a lack of attention to detail. The breakfast provided - a buffet - was OK, if unexciting, but on several mornings I had to ask for basic items (coffee, orange juice etc) that had run out to be replaced. Ideally the staff would have been monitoring this and replaced them proactively. The front desk was very efficient - when I complained that there werre only five hangars provided in my room's wardrobes, they provided an armful of new hangars within minutes. Mind you, perhaps they should have been there in the first place!

  • Stayed January 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnaaman, Manager at Markazia Monroe Suites, responded to this review, February 21, 2012
Dear Westminister2,

Thank you for your feedback. We appreciate our guests' comments in order to improve ourselves.
We are happy to hear that you were comfortable in your room and that you enjoyed your stay.

Regarding the breakfast, you are absolutely right, the staff should have been monitoring and filling up any missing items. We will make sure that the staff is taking care of this.

We are also happy to hear that the Front Office staff was very efficient. It is our pleasure to ensure a comfortable and enjoyable stay for all of our guests.

We hope to welcome you again soon, to your hotel, your home away from home.
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21 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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English first
Dubai, United Arab Emirates
Top Contributor
137 reviews 137 reviews
107 hotel reviews
Reviews in 76 cities Reviews in 76 cities
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed December 12, 2011

A great location and the lobby area has something of an air of faded grandeur about it...charming in its own way. Rooms are rather tired and basic. The rooms we had were definitely not of the calibre that the website implies and the bathrooms were beyond basic. Service was competent but nothing special. Overall, not great value for money.

  • Stayed May 2011, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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mnaaman, Manager at Markazia Monroe Suites, responded to this review, February 21, 2012
Dear Ds Bali,

Thank you for taking the time to write a review. We appreciate your comments. We would like to inform you that we are planning the renovation of our Junior Suites (including their bathrooms) this year.

Our bigger units, the 1 bedroom, 2 bedroom and 3 bedroom Suites have already been renovated last year.

We hope to have the opportunity to welcome you again soon.
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Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 16, 2011

We stayed here to attend a wedding in the centre of Beirut. It is not a cheap option (there are very few of those in Beirut) but we were pleased with our room. We were upgraded to a suite with a kitchenette. Rather disappointingly the kitchenette contained no equipment whatsoever (not even plates), so if you are planning to stay in a suite, you would need to bring everything with you. A microwave, fridge and hotplates were provided. The bed was comfortable, the staff were friendly and there was an on site restaurant, which we didn't use as the hotel is just a few minutes walk from the main square with numerous choices of restaurants.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnaaman, Manager at Markazia Monroe Suites, responded to this review, July 27, 2011
Thank you for your feedback, we are always happy to hear from our guests.

Plates, forks, knives, and everything else is available from room service upon request from our guests.

We are happy to hear that you enjoyed your stay, and look forward to welcome you again soon.
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Oslo, Norway
Top Contributor
70 reviews 70 reviews
57 hotel reviews
Reviews in 43 cities Reviews in 43 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed May 16, 2011

This is a high quality hotel with great room and extremely helpful and friendly staff, preferably for business trips as it is located in the downtown business area, quite far away from the buzzing Hamra district.

Some shortcomings:
- Overpriced and inflexible internet services (wifi).
- No gym or swimming pool.
- The breakfast buffet could have included more choices.

Otherwise it was a great hotel!

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnaaman, Manager at Markazia Monroe Suites, responded to this review, May 17, 2011
On behalf of the Management and the Markazia Monroe Suites Team, we thank you for your feedback. We have reviewed your points and will be taking into consideration your comments to further enhance our guest satisfaction.

It is true, Hamra is a 5 minute drive away from the Hotel. During your next visit with us, please note that Gemmayze nightlife is only a 5 minute walk waway from the hotel and the shopping and restaurants in the downtown area are only a 2 minute walk away. Please feel free to ask any of our Front Office Team for suggested places to go or any additional guidance you may need.

We look forward to welcome you again soon.
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Kuwait City, Kuwait
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 21, 2009

the hotel is very well positioned in the new beirut downtown area and this, coupled with affordable prices, makes it a very good option.

the staff is friendly and helpful when needed.

the only drawback is that the facilities are lacking and the hotel would benefit from faster internet and elevators but with the former it is generally a problem of lebanon's weak IT infrastructure.

finally, i wanted to highlight somethin that annoyed me and that was my room key getting deprogrammed twice during my stay. the usual excuse was that i hold it next to my phone but that's a tired argument since i always keep the card away from everything else. the inconvenience entails going back down to the reception in the slow elevator and getting this fixed.

TVs are small CRT units but do the basic job. beirut isn't a town where you want to spend your time indoors.

the rooms are large with ensuite kitchenetter that i didn't use and there is a nice sitting area within the junior suite. furniture is simple and basic.

the only area of the room that i would say needs more attention is the bathrooms that could be enlarged and upgraded and the shower could be much better lit.

  • Stayed June 2009, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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mnaaman, Manager at Markazia Monroe Suites, responded to this review, September 1, 2010
The Hotel has a high speed internet service as per Lebanese standards. Unfortunatelly compared to internet speed abroad, it is a bit slow.

The Hotel has plans to renovate the bathrooms and upgrade the TVs for the Junior Suites in 2011. All other Suites have been renovated in 2010 with bathroom renovations and Plasma TVs.

As for the Key: Our Hotel keys are magnetic and if held next to keys, phone, etc..., they loose the programed room number and the magnetism.

I hope this clarifies the issues mentioned in the review. We are always ready to listen and improve and appreciate all our guests' reviews.
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A TripAdvisor Member
5 of 5 stars Reviewed February 20, 2006

A real boutique hotel. Large rooms with kitchens and all other services. Walking distance from the best area in Beirut. I highly recommend it.

  • Stayed December 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mnaaman, Manager at Markazia Monroe Suites, responded to this review, October 29, 2010
Thank you for taking the time to write your review.
We look forward to welcome you back in the near future.
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Additional Information about Markazia Monroe Suites

Address: Syria Street, Beirut 11-4502, Lebanon
Location: Lebanon > Beirut
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#44 Luxury Hotel in Beirut
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Markazia Monroe Suites 4*
Official Description (provided by the hotel):
Whether on business or holiday, each of the 81 suites at this 5 star property is designed to help guests relax in comfort and luxury. Convenient location, a dedicated friendly staff and first rate facilities make this hotel a favorite among travelers.It is located in the heart of Downtown Beirut, 7 km from the airport. It is within walking distance from restaurants, cafes, Beirut Souks Shopping Center, Gemmayze street night life, museums, Biel exhibition Center, Beirut Universities, Mosques, & Churches. ... more   less 
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Also Known As:
Markazia Monroe Hotel Beirut

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