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“Danny” 4 of 5 stars
Review of The Smallville Hotel

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The Smallville Hotel
5.0 of 5 Hotel   |   Damascus Road, Museum District, Badaro, Beirut 116-5214, Lebanon   |  
Hotel website
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Hotel amenities
Special Price
15% off room rate
Ranked #13 of 117 Hotels in Beirut
Beirut, Lebanon
1 review
“Danny”
4 of 5 stars Reviewed November 19, 2013

A verry good location with a verry verry nice designed aspecially the view from the rooftop ,the rooms are spacious modern and clean and u can find anything u need.
Excellent team who made me a good offer and took all my needs on consideration aspecially the privacy wich im looking for. Ah i forget to tell about the beautiful smiles always on faces of the young ladies as LAYAL and REEM.
Perfect service a verry friendly staff .Just one thing to be honest i dont like why to pay the parking its nt about the money just for the idea. tks for the lovely LAYAL and REEM

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad S, General Manager at The Smallville Hotel, responded to this review, November 21, 2013
Hello Danny,

It's great to know that you loved the Smallville location, design, cleanliness, service and above all, its smiley team. Yet, the greater part is taking the time to share this with the TripAdvisor community.

Reem, Layal, I and all The Smallvillers thank you for such a motivating review. It will indeed make our smiles even larger.

We all look forward to welcome you back soon...until then...

Sincerely,

Jad Shamseddin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    66
    35
    7
    0
    2
See reviews for
7
24
4
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Beirut, Beyrouth, Lebanon
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

Hosting a big event at the Smallville hotel was a great and memorable experience!

Where to start from?

Starting with the sales team who made us an attractive offer and took all our concerns and needs in consideration.

The hotel's personnel was always anticipating our needs, always ready to cross the limits in order to make things happen in a successful way.

You will always feel welcomed and at home. The staff is very friendly and professional at the same time. Everyone knows exactly his job and respects the rules of their team leader. They will always find a solution to your concerns and questions with a smile on their face.

It is a YES CAN DO team who adapts to changes or any difficult situation during the event process.

The hotel is very well located. The rooms are spacious, clean, modern, very functional and well lit. You will find all what you need whether you are a tourist or a business man (hairdryer, an area for work, a couch for watching a DVD, DVD player, coffee/tea facilities)

The lobby area is a chill out lounge different from the classical standard lobby lounges. From morning till evening, you can entertain yourself by watching the news on TV, by tasting their delicious endless dessert buffet, by playing some board games (monopoly, risk..) in the late afernoon or by enjoying a great cocktail prepared by their famous bartender.

The Social, a cozy restaurant serving an Internatinal menu a la carte has personalised its dishes.

The meeting rooms were spacious, well organised and attractive. The IT and Engineering team were always on their toes to deliver our requests and to fulfill our requirements.
The meeting spaces are very well equipped and sobre.


Thank you to all of you for making it happen!

Room Tip: Rooms next to the elevator are quiet.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad S, General Manager at The Smallville Hotel, responded to this review, November 17, 2013
Hello Myrna,

First of all, we, The Smallvillers truly miss you. It was indeed a huge event that you have held at the Smallville, and we are very glad that we have met your expectations and made it a real success.

All the team equally enjoyed taking care of you and your guests, and what you have wrote in the review is exactly what we are and will always strive to achieve in all events.

Thank you for having posted this wonderful review on Tripadvisor and sharing it with its community.

Looking forward to serve you again,

Cheers,

Jad Shamseddin
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

Very well designed, well situated with excellent food and a perfect service. You will always find a smile on the staff's faces. An agreeable place to stay and don't miss the superb view from the rooftop pool.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad S, General Manager at The Smallville Hotel, responded to this review, November 17, 2013
Hello Aabejj,

Wow... What can I say in return... I am truly speechless.

Thank you for such a wonderful and cheerful review. The Smallvillers and I will always strive to get similar feedback from all our clients.

We look forward to welcoming you back, and lots of smiles and amazing views will await you, always...

Cheers,

Jad Shamseddin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed November 12, 2013

I stayed here for a trip to the Beirut Marathon and 10km race (which is an awesome event, by the way). The facilities at the hotel are good, a great gym by hotel standards and a lovely rooftop pool which is partly outdoors and partly indoors. A clever design. Above all, the staff are also very friendly and helpful, particularly behind the bar and the lovely Reem on reception. Thankyou for a pleasant stay.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad S, General Manager at The Smallville Hotel, responded to this review, November 17, 2013
Hello Jack,

The Marathon was indeed an awesome event... I always thought that Lebanon should do more of these events.

What a fantastic review. it is nice to know that you liked the hotel, the smallvillers and enjoyed your stay with us and in Beirut overall.

Our Bartenders Simon & Marios, as well as Reem, all their colleagues and I thank you so much for your compliments, and we look forward to welcoming you back soon.

Cheers,

Jad Shamseddin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2013

very clean , young staff , nice room themes , good price
but staff still missing the final touch ,
It is in the heart of Beirut ,
im recommending this hotel for even romantic tours ......................................

Room Tip: higher floors with very nice view
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad S, General Manager at The Smallville Hotel, responded to this review, November 17, 2013
Dear Hesham,

A BIG thank you for sharing your feedback with the Tripadvisor community and for recommending the hotel even for romantic visits...

As much as it was good to know that you like the rooms, young team, cleanliness and prices, it was very important to know that you felt like the Smallvillers are lacking the final touch, as this is something we are extensively working on, and lots of training hours are now being spent to ensure that our team members will be able to make a difference to our guests experience.

The soft opening period is soon-to-be over and I can assure you that upon you next visit, hopefully, you will notice a huge difference in the smallvillers attention to details.

Again, thank you for the honest feedback Hesham.

Best wishes,

Jad Shamseddin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramallah
1 review
5 of 5 stars Reviewed November 1, 2013

We spent the happiest holiday in Beirut. Smallville was the highlight of the trip. The suite we occupied had ample space for three persons, modern design, and a well equipped kitchen
The food was excellent, the service fabulous and the nicest people serving you 24 hours a day.
This marvelous new hotel will be our residence every time we go to Beirut, the city I love.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad S, General Manager at The Smallville Hotel, responded to this review, November 17, 2013
Hi Nabeel,

Beirut city and The Smallville hotel Loves you back!

Thank you so much for such a cheerful review. As much as it made us proud, it kept us challenged to work even harder in order to keep delivering the experience you took home with you.

We are all looking forward to see you again, shortly I hope.

Cheers,

Jad Shamseddin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 25, 2013

I was staying on that hotel for business meeting and it was just soft opening , the rooms is moden style black and while design and was very clean however the quality of finish regarding the floors and the wood are medium quality , second the mattress and bellows were amazing with such amazing quality and were very comfortable,
Regarding the staff they were very friendly an polite and very helpful , their lovely smile makes your day sharming.
Regarding the breakfast buffet, it was the poorest breakfast buffet I have ever in my life , it was just smoked stuff , butter, bread, Lebanese cheese, juices were not fresh and no fresh fruits on the breakfast buffet
The lunch and the dinner were to some extent French style with acceptable quality if we considered it is soft opening.
Meeting rooms were not still ready.
The amazing in that hotel , just few steps from the national museum, national security dectorate, the school of medicine , Ashrafia , airport and almost u are looking for the rose riding court and every day 7:30 am from the pool floor 16 floor you will see the horse training 7:30 am
Tis is my feed back but over all I like this hotel.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jad S, General Manager at The Smallville Hotel, responded to this review, November 17, 2013
Hello Bassem,

Wow! Thanks a million for taking the time to share a detailed review. I assure you that this is really helpful for us to improve after our soft opening.

It is awesome that you found our rooms stylish and the bed set very comfortable. for the finishing, I can only agree that we had some rooms with little defects in furniture quality, but we are now working to fix all that.

The Smallvillers, as we call ourselves, have been informed about your lovely opinion of their smiles, and the Chef and I are taking seriously the breakfast feedback, and we promise you that it will drastically improve very shortly. we hope to get the chance to prove that to you during your next visit.

again, thank you for sharing this with us...you've been very supportive and caring.

Best Wishes,

Jad Shamseddin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Smallville Hotel

Address: Damascus Road, Museum District, Badaro, Beirut 116-5214, Lebanon
Phone Number:
Location: Lebanon > Beirut
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 117 Hotels in Beirut
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Smallville Hotel 5*
Number of rooms: 156
Official Description (provided by the hotel):
Located in central Beirut just 5 minutes' drive from Hamra and 10 minutes' walk from Monot and its nightlife, the Smallville features a modern decor in all its accommodations. It offers free Wi-Fi, a fitness centre and an outdoor swimming pool. Furnished with tiled floors, the units at the Smallville include a balcony overlooking the city or the mountains. The suite has a spacious living area. ... more   less 
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