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Hilton Beirut Metropolitan Palace: Traveler Reviews

5.0 of 5
Dimitri Hayeck | Sin El Fil - Horsh Tabet, Beirut, Lebanon (Formerly Metropolitan Palace Hotel)
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Hilton Beirut Metropolitan Palace
Ranked #25 of 108 hotels in Beirut
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51 reviews from our community

    Trip type
Traveler rating
    22
    16
    9
    1
    3
Date Rating
UAE
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very nice stay”
5 of 5 stars Reviewed December 3, 2012

it is a nice hotel with a very nice view of Beirut specially in the high floors , cleanliness is very good , service is very good from the moment you enter the hotel espacialy from guest relation and reciption team, Beirut is a viry nice city and you can enjoy it day and night.

we stayed for 10 days and went to almost all sites with one of the travel agent companies which was very good ( Naakhal)

Room Tip: Higher floors are large
See more room tips
  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask enjoy94 about Hilton Beirut Metropolitan Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review
December 6, 2012
Hi enjoy94, thank you for staying with us at Hilton Beirut Metropolitan Palace during your last visit to Beirut, and for taking the time to post such a beautiful review on TripAdvisor.

It was a great pleasure indeed to learn about your overall satisfaction throughout your stay with us. It makes us really proud you appreciated our quality service as well as the stunning panoramic views overlooking Beirut. I shared your impressive review with our colleagues at the Front Office specifically and they were very delighted to read it.

Thank you once again for recommending Hilton Hotels Beirut, we are looking forward to welcoming you back again soon this winter with our new offers and promotions that just suit everyone!

with Kindest Regards,

Kasper Wigen
Marketing & Communications Manager
kasper.wigen@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“trip to beirut”
5 of 5 stars Reviewed November 21, 2012

it is a nice hotel with a very nice view of Beirut specially in the high floors , cleanliness is very good , service is little slow but the stuff are very co-ordinating , all guest have to know that making phone calls in Lebanon generally is very costly ...

Room Tip: better to take a high level room to get a nice view
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask hussam y about Hilton Beirut Metropolitan Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review
November 28, 2012
Hi hussam y, thank you first of all for staying with us at Hilton Beirut Metropolitan Palace during your last visit to Beirut and for taking the time to share your comments with us here on TripAdvisor.

We were really delighted to learn about the nice and comfortable stay you had with us, while appreciating the stunning panoramic views of Beirut city and the sea.

Thank you once again for staying at Hilton Hotels Beirut, we place great value on your continued and loyal relationship with Hilton. We are looking forward to welcoming you back soon and hopefully your future visit will be for a longer period so you can enjoy our bouquet of new offers and promotions.

In the meantime, should you require any kind of assistance during your stay do not hesitate to contact me personally.

With warm regards,

Kasper Wigen
Marketing & Communications Manager
kasper.wigen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Top Contributor
70 reviews 70 reviews
31 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
“PERFECT”
5 of 5 stars Reviewed August 5, 2012

It was a lovely stay nice clean luxurious hotel , very helpful cheerful staff .
my room was large with nice view of Beirut city .
clean room and with large bathroom and good variety of bath amenities .
the draw back was that the internet WI-fi connectionin room was expensive while it is free in the lobby .

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 9 more reviews by MustaphaEido for Beirut
Ask MustaphaEido about Hilton Beirut Metropolitan Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review
August 19, 2012
Dear MustaphaEido, thank you for choosing Hilton Beirut Metropolitan Palace and for taking the time to share your review with us on Tripadvisor.

We are glad you found our hotel clean and luxurious. It makes us proud that our team members added a nice touch to your stay; I will make sure to share it with them pleasantly. However, regarding your comment on the internet payment, I can inform you that it is a global Hilton Brand standard to charge for this.

We are looking forward to meeting you again at Hilton Hotels Beirut soon. Should you have any enquiries in the meantime I remain at your disposal.

Yours sincerely,

Kasper Wigen
Marketing & Communications Manager
kasper.wigen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
48 helpful votes 48 helpful votes
“Nice hotel”
4 of 5 stars Reviewed August 5, 2012

I stayed there on a business trip, this was my second time at this hotel and I have to say that I have nothing to complain about. the rooms are convenient and spacious, the service is very good specially check in/ out. the staff are very friendly and helpful. there is a shopping mall called "La Mall" within a walking distance and besides the apparel shops you can find several different restaurant and cafes in there. the hotel is located a bit far from the downtown and you need to take a cab to reach there and taxi is not cheap in Beirut. There is chapel around the corner and the sound of it's bell works like an alarm clock specially in the morning. everything else is fine.

Room Tip: If you can get rooms on the upper levels, you might be able to avoid the sound of the chapel bell.
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Amiralij about Hilton Beirut Metropolitan Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review
August 19, 2012
Hi Amiralij, thank you for taking the time to share your review on Tripadvisor and for choosing Hilton Beirut Metropolitan Palace for your recent...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
“Convenient and comfortable”
4 of 5 stars Reviewed August 4, 2012

We had a long trip from LAX to Istanbul to Beirut so our travel agent suggested we stay at the Hilton Beirut Metropolitan Palace for one night, before we headed to Cairo the next morning. Great suggestion!

We arrived in Beirut around 8:30pm and were greeted by our driver (also arranged by our travel agent) which was a great bargain and convenience. We prepaid a small fee through Jan, (our travel agent) and all transfers on this trip went perfectly. No having to mess with taxis and their variable fees the whole trip!

Checking in was a breeze, everyone very helpful, our room very clean and comfortable. Not much of a view, but we were there to shower, relax and sleep before arising at 6am the next day.

To stretch our legs, we walked over to the other Hilton tower across the street. At the top was a very, very dark bar. It was a nice place to relax but on one side, the cigar smoke was stifling. Two martinis were equivalent to $70!!! But, that's par for the course when you travel to countries that don't encourage alcohol.

Checking out early the next morning was effortless, and our driver was waiting for us right on time. We were a little worried that our pre-paid drivers would be late or a no-show. But, not so, they were very professional and the van was kept clean and in good working order.

If you need a hotel relatively close to Beirut airport, I highly suggest you check out the Hilton Metropolitan. The cost was reasonable, room very comfortable and quiet, all the staff were so professional and willing to help.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by passionfortravel3 for Beirut
Ask passionfortravel3 about Hilton Beirut Metropolitan Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review
August 19, 2012
Hi passionfortravel3, thank you for taking the time to fill out the review on Tripadvisor and for choosing our hotel for your quick stay in Beirut.

First, we would like to thank you for suggesting our hotel for its proximity to the airport and downtown Beirut. We are really delighted to learn that you enjoyed staying with us and appreciated the quality of service provided by our team members. I’m sure our colleagues at the Front Desk will be happy to hear that you found the check in/check out process very smooth and effortless. On the other hand, we can inform you that we now offer our in-house guests a free shuttle bus service to downtown Beirut and nearby areas.

We are looking forward to welcoming you back at Hilton Hotels Beirut with a great deal of offers to pamper you and make your vacation so special and memorable.

Should you have any questions or need assistance in the future please do not hesitate to contact me directly!

Best regards,

Kasper Wigen
Marketing & Communications Manager
kasper.wigen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Beirut Metropolitan Palace

Address: Dimitri Hayeck | Sin El Fil - Horsh Tabet, Beirut, Lebanon (Formerly Metropolitan Palace Hotel)
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 108 hotels in Beirut
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Stay at the remarkable Hilton Beirut Metropolitan Palace and enjoy stunning views of Beirut from all guest rooms. Enjoy authentic Italian cuisine at Venezia, sample all-day dining in Al Shindagah offering an international selection, savor Asian dishes in Summer Place or retire for the evening in the hotel’s lobby lounge Tea Garden. Situated in the heart of Sin El Fil and overlooking the city skyline, this Beirut hotel has a health club and spa. Visit Beirut’s attractions like the Mohammad Al-Am Mosque and the National Museum or take a stroll in the famous Beirut Souks. Shopping is easy at Le Mall which is within walking distance of the hotel offering a wide range of shops and entertainment. The Mediterranean beaches are just a short drive away and the ski slopes of Faraya can be reached within an hour. Jeita Grotto and many historical sites are in easy reach too. Hilton Beirut Metropolitan Palace has nine function rooms for 2-800 guests, including six multi-purpose meetings rooms practically located on one floor, a 24-hour business center and a dedicated Meetings Manager. The hotel boasts an Executive Lounge and wireless internet access in all public areas. All Hilton Beirut Metropolitan Palace hotel rooms are equipped with the very latest facilities, including wireless high-speed internet access and flat screen televisions. This Beirut hotel offers 20 elegant suites ranging from one-bedroom suites to the ultimate in luxury - the four-bedroom Penthouse Suite boasting spacious lounges, dining room, kitchen and a private terrace. All suites and Executive Rooms have exclusive access to the Executive Lounge with complimentary food and beverages served throughout the day. ... more   less 
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