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Le Royal Hotels & Resorts Beirut: Traveler Reviews

5.0 of 5
Leisure Hills Complex - Dbayeh, Beirut 70 1010, Lebanon
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Le Royal Hotels & Resorts Beirut
Ranked #38 of 108 hotels in Beirut
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91 reviews from our community

    Trip type
Traveler rating
    35
    29
    18
    2
    7
Date Rating
Beirut, Lebanon
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“not that much”
3 of 5 stars Reviewed September 28, 2012

the hotel is so nice and the entrance and lobby is very intresting, the sea view rooms is big but it was dirty, i reserved a gift on my husband anniversary but the bed was not clean we found manicure on tissue and hair on the pillow
the room was decorated as requested
the mattress was awfull, it was our worst nightmare
the breakfest was ful and rich
they need to pay attention to their cleanliness
the pool was amazing and spa was excellent

Room Tip: sea view room has nice view but they are not that clean
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  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneMariehachem, Manager at Le Royal Hotels & Resorts Beirut, responded to this review
October 1, 2012
Dear Guest

Thank you for taking the time to post the review of your stay at Le Royal Hotels & Resorts- Beirut,
We appreciate that the accommodation was agreeable, and that you benefited from the Sea View, the room decoration, the breakfast and the Royal SPA,

With regards to the disappointment you experienced, we would only be too flattered if you would take the time to contact us and advice us about this problem that you encountered during your stay,
We would hope that on a return visit you would have a more serene and pleasant stay;
At Le Royal Hotels & Resorts- Beirut, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us.
Your point is well taken with respect and appropriate measures will be followed to prevent any future occurrences,

Sincerely,
Anne Marie Hachem
Corporate Revenue & e-distribution Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Water Gate - water park”
2 of 5 stars Reviewed September 17, 2012

I went to Water gate with my 2 kids (5 years and 1 year old) and my brother. The pools are relatively small; contrary to what is said on the website, parents cannot play with their children on the slides in the kids section, nor kids can play with their parents on the "adult" section, so practically my 5 year old did not play at all; this is supposedly a family attraction where parents and kids can play together; I would understand the restriction on allowing adults to paly in the kids area (with their kids) but would not really comprehend why kids cannot play with their kids is "adult area" which by the way was closed!
in the pool where they start the artificial waves; they have limited number of floaters where we could not have one in both sessions... the water was very cold, the kids could not swim, the food is poor, in brief, a BAD place

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneMariehachem, Manager at Le Royal Hotels & Resorts Beirut, responded to this review
October 2, 2012
Dear Guest,

We are disappointed that you did not come across a good experience that day at the Watergate Aqua Park and the last thing we want to...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Classy hotel”
4 of 5 stars Reviewed September 14, 2012 via mobile

First time in hotel with family.
Reception checked us in in less than 5 minutes.
We were upgraded to a royal club. Room was spacious and room view is more than perfect as its all sea view and beirut city view.
Room dining is delicious and good value for money however they forget something like cups or bread or ice.

Room cleaning was clean but forget many stuff in room and always late although we put clean room sign and leave at 10 and came back at 3 and room not cleaned.

Breakfast is exptional and staff very friendly
Waves aqua park was perfectly decorated for all ages and it's always busy.
Valet parking is poor as they parked my car under a sewage and it needed polish after that. Wanted to call and blame them for charging 24000 LL per day and ruining my car. That was sooooo unprofessional from such 5 star hotel.

Overall. We recommend and liked a lot.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneMariehachem, Manager at Le Royal Hotels & Resorts Beirut, responded to this review
October 4, 2012
Dear Guest,

We are thrilled to read that you enjoyed the hotel staff members and your experience at Le Royal Hotels & Resorts- Beirut,

We have...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Very enjoyable stay at Le Royal”
4 of 5 stars Reviewed August 28, 2012

We just came back from one week stay in Beirut at Le Royal. We really enjoyed our stay at the hotel. We booked the Yasmine suite for our family of four and the room was very spacious especially the living room area and the balcony. The bathroom and master bedroom could be a bit bigger but it was more than enough for us. The storage/closets space was amazing.
Breakfast was very good, maybe not as much as we expected compared to the food service you usually find in Lebanon but it was ok. The hotel pool was wonderful. The service and the pool bar were really good. It was not too crowded so we could really enjoy the sun :) We tried to go to the adjacent Water Gate, the hotel's famous water park, but we were truly disappointed. It is not the crowd and the lack of space, but rather the lack of cleanliness we noticed.. So we ended up staying at the hotel pool the entire time.
The hotel is in Dbayeh, around 15-20 minutes from Beirut which I did not consider far. The view from the hotel was absolutely magnificent. The Concierge was usually helpful but not always as it is sometimes very difficult to make reservations in Beirut.
Overall, we really enjoyed our stay at Le Royal and we'll definitely be back!

Room Tip: The family suites are located on the side of the hotel. They do not offer a front view but they are...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneMariehachem, Manager at Le Royal Hotels & Resorts Beirut, responded to this review
October 4, 2012
Dear Guest,

Thank you for taking the time to tell us about your stay at Le Royal Hotels & Resorts- Beirut,

We continuously strive to meet your needs and expectations; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

We appreciate the time you took to share your concerns, and we are looking forward to welcome you back to Le Royal Hotels & Resorts- Beirut, member of The Leading Hotels of the World,

Sincerely,

Anne Marie Hachem
Corporate Revenue & e-distribution Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ribeirao Preto, SP
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Amazing”
5 of 5 stars Reviewed July 26, 2012

This hotel is amazing! It is incrusted in a mountain, overlooking the Mediterranean. There are 8 floors, each with different sizes. The rooms are enormous and very comfortable. The infinity pool is WOW!

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Le Royal Hotels & Resorts Beirut

Also Known As:
Le Royal Hotels And Resorts Beirut
Le Royal Hotels & Resorts Beirut Hotel
Le Royal Hotels & Resorts Beirut Hotel Beirut
Le Royal Hotel Beirut
Beirut Le Royal Hotel
Address: Leisure Hills Complex - Dbayeh, Beirut 70 1010, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotels in Beirut
#12 Business Hotels in Beirut
#33 Luxury Hotels in Beirut
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Le Royal Hotels & Resorts - Beirut is perched on a towering hilltop overlooking the Mediterranean Sea, 15 kilometres from downtown and the airport. The property is close to the magnificent Jeita Grotto, nominated one of the 7 wonders, Casino du Liban, the historic city and souks of Byblos, ski resorts and upscale shopping districts. The 231 guest rooms and suites are equipped with every modern convenience. Gastronomy is an important part of Le Royal Hotels & Resorts. Le Jardin du Royal, overlooking the panoramic pool, offers breakfast, seafood, Italian and Mexican fare, and barbecue nights in the summer with live music. The Titanic is a piano bar with a maritime feel, offering French and continental specialties music. Diwan Shahrayar offers meza, grilled meats and Arabic desserts, with belly dancers shows. The Ikebana Night Club hosts Arabic comedy nights every weekend.The Royal SPA, spread over three levels and 3,500 m2 of space, boasts panoramic views of the Mediterranean Sea, an indoor swimming pool, indoor and outdoor Jacuzzis, sauna, mud bath and Turkish bath, aerobics classes, personal training, squash, and tennis, in addition to many unique spa treatments. The Watergate Aqua Park spread over 20,000 m2 is one of the largest in the Middle East, featuring exciting rides, multiple swimming pools and casual dining.Banqueting and meeting facilities include six venues of different capacities, accommodating up to 1,000 people. All hotel banqueting venues and meeting rooms provide daylight illumination and are equipped with the latest audiovisual equipment.Le Royal Hotels & Resorts Beirut earned the first Clef d’Or title in Lebanon, providing unparalleled Concierge service to guests and travelers. ... more   less 
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