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“We will be back” 5 of 5 stars
Review of Phoenicia Hotel

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Phoenicia Hotel
5.0 of 5 Hotel   |   PO Box 11, Minet El Hosn, Beirut 846, Lebanon   |  
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Ranked #6 of 114 hotels in Beirut
Izmir, Turkey
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
“We will be back”
5 of 5 stars Reviewed February 2, 2013

We arrived at Phoenicia around 4 pm our check-in was done immediately. When checking in my hubby told the guy working at the reception that it was our wedding anniversary and he upgraded us immediately. And during the day they brought us a handwritten note that wished us a happy life together (which was very nice and thoughtful), a basket full of rose petals and a cake saying "happy 1st anniversary". These were all meaningful considering that we haven't informed them prior of our visit.
Staff of the hotel is really helpful, they have a nice gym. Rooms were very clean.
The only con I can think of is internet was really slow, but keeping in mind that it was free I would say it was ok.
We definitely will be back

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara S, Manager at Phoenicia Hotel, responded to this review, February 8, 2013
Dear turkuaztasdemir,

Thank you for choosing Phoenicia Hotel for your recent stay in Beirut.
It gave us great pleasure to read your overall positive post and we are delighted to know that we were able to meet and exceed your expectations.
We would like to wish you again a Happy Anniversary and hopefully you will visit back in the near future and live the Phoenicia experience to its fullest.
Again, thank you for promoting Phoenicia Beirut.

Best Regards,
Tamara Salha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Amman, Jordan
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 30, 2013

Arrive there around noon and was checked in immediately, got a very nice room at the 20th floor with great views of Zaytonah Bay,

Staff were very friendly and helpful, although it took Bell Boy 45 mins to get the luggage to room, fast complimentary internet really appreciated.

Room are slightly dated but not shabby at all. Breakfast very nice but spread out on many stations can get confusing!

Very efficient Concierge, booked us dinner and lunch for the next day in restaurants promptly.

No problems with late check out,

All in All, Great Stay

Room Tip: We had a sea view room, breath taking in early morning!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara S, Manager at Phoenicia Hotel, responded to this review, February 1, 2013
Dear Nadresky,

Thank you for choosing Phoenicia Hotel for your recent stay in Beirut. We appreciate you taking the time to write this review.
It is a pleasure for us that you enjoyed your visit along with our facilities and services; and we are so glad that we were able to meet your expectations, with the exception of the luggage delay.
Once again, thank you for the positive feedback, we look forward to having you back in the near future

Best Regards,
Tamara Salha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev, Ukraine
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 29, 2013

My stay at Intercontinental Phoenicia Hotel in Beirut, Lebanon started on difficult footing but ended on very pleasant grounds, with an extremely enjoyable stay from January 15 till January 22, 201, which was supposed to have started a few days earlier, but was postponed due to snow storm which had blown through the region, leaving heavy snow accumulation in Lebanon and Jordan. The difficulties involved communication problems and misunderstandings regaring cancelation charges. However, a smooth management handling at Phoenicia hotel rectified the problem and added further benefits to the stay, over and above ambassador upgrade and favorable discounts, breakfast inclusion, a very nice gym with the best equipment possible, and and overall efficient daily service. The restaurants were truley excellent, made only better by beautiful Mediterranean Sea scenery, where breakfast was served and at the Aue de Vie restaurant on the 11th floor. My friends and colleagues who I invited to share breakfast with me were impressed by the variety and quality of the food and service. Intercontinental Phoenicia Hotel in Beirut is a great place to stay and the flexible management is always willing to improvise and cater it to your own needs. I look forward to my next visit. Thank you. Faisal N.

Room Tip: Either mountain view or sea view.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara S, Manager at Phoenicia Hotel, responded to this review, January 31, 2013
Dear Faisal N,

Thank you for your recent stay at Phoenicia Beirut. How a snow storm and a bad start was turned into a memorable ending is a story we were proud to share with our team.
It gave us great pleasure to know that you enjoyed our facilities and service, especially the Mosaic breakfast.
Once again, thank you for your positive feedback and for promoting Phoenicia Beirut. We look forward to having you back soon among us.

Best Regards,
Tamara Salha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed January 25, 2013

I always use this hotel when I come here most of the time . Location is great . Rooms are spacious and beds are comfortable .all needed amenities are offered .rooms deco are a bit too classic for my taste but I am sure it's appreciated by many .
I have arrived at 3pm to find that my room not ready and being cleaned although the hotel was not running at full capacity . The receptionist offered me a drink at the lobby and asked me to wait until the room was ready..as a hotelier my self ,rooms should not take more than 35 minutes to be cleaned .i went to the reception after half an hour to find out that my room was not ready yet and the receptionist told me that it would take another hour . He never offered other solutions and kept interrupting and giving excuses . In a chain like the intercontinental you expect staff to be more professionals than this .

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara S, Manager at Phoenicia Hotel, responded to this review, January 31, 2013
Dear Essam F,

Thank you for always choosing Phoenicia Beirut and for taking the time to post this review and share your experience on TripAdvisor.
It gives us great pleasure to know that you enjoyed your stay and found the overall facilities and services up to your expectations.
Please rest assured that your comments regarding the delay in check-in and service recovery were well noted and corrective measures have been put in place, as this is surely an exception to the service we are accustomed to offering.
Once again, thank you for your honest review and we look forward to welcoming you back soon among us.

Best Regards,
Tamara Salha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heytesbury, United Kingdom
Top Contributor
73 reviews 73 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed January 25, 2013

I have stayed in hundreds of hotels all over the world - but this oneis probably the best run establishment I have ever experienced. Delightful staff, everything works as it should, excellent accommodation and good location. The Health spa is a knockout and the restaurants fabulous. Why would any one stay anywhere else in Beirut!!!!

Room Tip: Go that bit extra and try a room on the Executive Floor
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara S, Manager at Phoenicia Hotel, responded to this review, January 31, 2013
Dear DJohnson139,

Thank you so much for your review. It was a pleasure reading such an excellent post that describes in few words an outstanding experience.
Your feedback is very much appreciated, especially the comparison with hundreds of hotels all over the world!
We are glad that we were able to exceed your expectations on all levels of service, accommodation and SPA.
Once again, thank for your positive feedback and for being an ambassador for Phoenicia Beirut. We look forward to having you back soon among us.


Best Regards,
Tamara Salha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 4, 2013 via mobile

This hotel has a wonderful location, spacious rooms and great food. Given that it is a huge hotel, some training are missing. The staff are friendly but lack the timing importance. A room service order should not take 45 to serve a breakfast, nor a luggage down request should take 30 min for the bellman to arrive. On the other hand I really enjoyed my stay.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Manager at Phoenicia Hotel, responded to this review, January 23, 2013
Dear LB k,

Thank you for choosing Phoenicia Beirut for your stay and for sharing your feedback on TripAdvisor.
It was a pleasure reading your post and we are delighted that you have enjoyed your stay with us.
We have well received your comments concerning service timing and please rest assured that corrective measures have been put in place, as this is surely an exception to the service we are accustomed to offering.

We are glad you enjoyed the rest of our facilities; and once again, thank you for choosing the Phoenicia Hotel Beirut and for your recommendation.

Best Regards,
Tamara Salha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 28, 2012

Free upgrade to club rooms, beautiful view of the yacht club and sea, excellent service, fantastic food. This is a great hotel with a central location. The only minor issues were 1. AC adjustment was tempermental and 2. some of the porters/waiters were a bit too "obvious" in their quest for large tips. small chat at dinner almost became an interrogation. But all the same, excellent hotel and highly recommended!!!

Room Tip: ask for the seaview rooms - its worth it.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Manager at Phoenicia Hotel, responded to this review, January 9, 2013
Dear 144somerville,

Thank you so much for your review; it was a pleasure reading your post and the nice descriptions you gave to the hotel.
We are very glad you had an overall memorable experience. We honestly believe that your unfortunate experience with some of our colleagues is an exception to the service we are accustomed to offering. Please be assured it has been taken into account.

We are happy to know you enjoyed the club rooms, service and food; hopefully next time you will have more time to experience further the Beirut lifestyle.

Thank you again for choosing the Phoenicia Hotel Beirut and we look forward to welcoming you back in the near future.

Best Regards,
Tamara Salha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Phoenicia Hotel

Address: PO Box 11, Minet El Hosn, Beirut 846, Lebanon
Phone Number:
Location: Lebanon > Beirut
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Beirut
#2 Spa Hotel in Beirut
#4 Romantic Hotel in Beirut
#6 Luxury Hotel in Beirut
#6 Business Hotel in Beirut
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Phoenicia Hotel 5*
Official Description (provided by the hotel):
Overlooking the Mediterranean Sea with its majesty and grandeur, Phoenicia InterContinental stands proudly at the heart of Beirut, a few minutes from the city’s business and banking district, the major shopping areas and the vibrant downtown. ... more   less 
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Also Known As:
Intercontinental Beirut

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