This hotel has a wonderful location, spacious rooms and great food. Given that it is a huge hotel, some training are missing. The staff are friendly but lack the timing importance. A room service order should not take 45 to serve a breakfast, nor a luggage down request should take 30 min for the bellman to arrive. On the other hand I really enjoyed my stay.

i had 2 stays on december at the phoenicia and spent my new years eve,i ve elected this property as home away from home for the last 13 years and i will continue staying here,no other property in beirut will ever match the service and the friendliness of phoenicias staff.

Free upgrade to club rooms, beautiful view of the yacht club and sea, excellent service, fantastic food. This is a great hotel with a central location. The only minor issues were 1. AC adjustment was tempermental and 2. some of the porters/waiters were a bit too "obvious" in their quest for large tips. small chat at dinner almost became an interrogation. But all the same, excellent hotel and highly recommended!!!

Two reasons for the low rating

All the rooms at the back of the hotels are facing an old building from the time of the civil war, full of bullet holes and bomb shellings, a very depressing view to have when you open the curtains

The fitness has a very low cieling and the machines are quite dated.

Excellent food, sleep quality & SPA