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All 108 Beirut hotels

Phoenicia Hotel: Traveler Reviews

5.0 of 5
PO Box 11, Minet El Hosn, Beirut 846, Lebanon
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Phoenicia Hotel
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Ranked #2 of 108 hotels in Beirut
Most recent review
5 of 5 stars Reviewed January 25, 2013
DJohnson139 Heytesbury, United Kingdom
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215 reviews from our community

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Heytesbury, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
“A Truly Great Hotel”
5 of 5 stars Reviewed January 25, 2013

I have stayed in hundreds of hotels all over the world - but this oneis probably the best run establishment I have ever experienced. Delightful staff, everything works as it should, excellent accommodation and good location. The Health spa is a knockout and the restaurants fabulous. Why would any one stay anywhere else in Beirut!!!!

Room Tip: Go that bit extra and try a room on the Executive Floor
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask DJohnson139 about Phoenicia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara S, Manager at Phoenicia Hotel, responded to this review
January 31, 2013
Dear DJohnson139,

Thank you so much for your review. It was a pleasure reading such an excellent post that describes in few words an outstanding experience.
Your feedback is very much appreciated, especially the comparison with hundreds of hotels all over the world!
We are glad that we were able to exceed your expectations on all levels of service, accommodation and SPA.
Once again, thank for your positive feedback and for being an ambassador for Phoenicia Beirut. We look forward to having you back soon among us.


Best Regards,
Tamara Salha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Ups and downs”
4 of 5 stars Reviewed January 4, 2013 via mobile

This hotel has a wonderful location, spacious rooms and great food. Given that it is a huge hotel, some training are missing. The staff are friendly but lack the timing importance. A room service order should not take 45 to serve a breakfast, nor a luggage down request should take 30 min for the bellman to arrive. On the other hand I really enjoyed my stay.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by Lb K for Beirut
Ask Lb K about Phoenicia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Manager at Phoenicia Hotel, responded to this review
January 23, 2013
Dear LB k,

Thank you for choosing Phoenicia Beirut for your stay and for sharing your feedback on TripAdvisor.
It was a pleasure reading your post and we are delighted that you have enjoyed your stay with us.
We have well received your comments concerning service timing and please rest assured that corrective measures have been put in place, as this is surely an exception to the service we are accustomed to offering.

We are glad you enjoyed the rest of our facilities; and once again, thank you for choosing the Phoenicia Hotel Beirut and for your recommendation.

Best Regards,
Tamara Salha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“Perfect as usual.”
5 of 5 stars Reviewed January 2, 2013 via mobile

i had 2 stays on december at the phoenicia and spent my new years eve,i ve elected this property as home away from home for the last 13 years and i will continue staying here,no other property in beirut will ever match the service and the friendliness of phoenicias staff.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Mohamed148107 for Beirut
Ask Mohamed148107 about Phoenicia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Manager at Phoenicia Hotel, responded to this review
January 9, 2013
Dear Mohamed148107,

Wow! It was a great pleasure to read and share your review with the Phoenicia team. It was a great start for the year. Your feedback is very much appreciated and I would like to thank you for your continuous support throughout the last 13 years.
We wish you a Happy 2013 and look forward to having you back in your home in Beirut, for your future visits.
Best Regards,
Tamara Salha
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london
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Stylish charm”
5 of 5 stars Reviewed December 28, 2012

Free upgrade to club rooms, beautiful view of the yacht club and sea, excellent service, fantastic food. This is a great hotel with a central location. The only minor issues were 1. AC adjustment was tempermental and 2. some of the porters/waiters were a bit too "obvious" in their quest for large tips. small chat at dinner almost became an interrogation. But all the same, excellent hotel and highly recommended!!!

Room Tip: ask for the seaview rooms - its worth it.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 144somerville about Phoenicia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Manager at Phoenicia Hotel, responded to this review
January 9, 2013
Dear 144somerville,

Thank you so much for your review; it was a pleasure reading your post and the nice descriptions you gave to the hotel.
We are very glad you had an overall memorable experience. We honestly believe that your unfortunate experience with some of our colleagues is an exception to the service we are accustomed to offering. Please be assured it has been taken into account.

We are happy to know you enjoyed the club rooms, service and food; hopefully next time you will have more time to experience further the Beirut lifestyle.

Thank you again for choosing the Phoenicia Hotel Beirut and we look forward to welcoming you back in the near future.

Best Regards,
Tamara Salha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“beware the rooms at the back”
3 of 5 stars Reviewed December 27, 2012

Two reasons for the low rating

All the rooms at the back of the hotels are facing an old building from the time of the civil war, full of bullet holes and bomb shellings, a very depressing view to have when you open the curtains

The fitness has a very low cieling and the machines are quite dated.

Excellent food, sleep quality & SPA

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Hany M about Phoenicia Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Manager at Phoenicia Hotel, responded to this review
January 9, 2013
Dear HanyRM,

Thank you for your recent stay at Phoenicia Beirut; we greatly appreciate your feedback and review.

We are delighted to know that you enjoyed your stay at our hotel and found most of the facilities and services up to your expectations.
As you mention, the old building at the back of the hotel is unfortunately a heritage of Lebanon’s civil war and there are ongoing debates on whether to refurbish it or tear it down. Please be assured that we will make sure that you experience a room with a sea view for your next visit.

One again, we thank you for choosing the Phoenicia Beirut and we hope to welcome you back soon.

Best Regards,
Tamara Salha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Phoenicia Hotel

Also Known As:
Intercontinental Beirut
Address: PO Box 11, Minet El Hosn, Beirut 846, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Beirut
#2 Luxury Hotels in Beirut
#3 Business Hotels in Beirut
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Overlooking the Mediterranean Sea with its majesty and grandeur, Phoenicia InterContinental stands proudly at the heart of Beirut, a few minutes from the city’s business and banking district, the major shopping areas and the vibrant downtown. ... more   less 
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